Digital transformation drivers uncovered in Dimension Data report

62% of business and IT leaders polled by Dimension Data say they expect to have technology such as virtual advisors in their organisations within the next two years, while gaining competitive advantage and improving business processes were cited as key reasons to move to digital transformation.

The study, whose findings appear in the paper ‘The Digital Workplace Report: Transforming Your Business’, polled 850 participants at organisations with at least 1,000 employees.

Looking at the European results, Dimension Data found that the proportion of large EU businesses supporting flexible working will rise 40% in the next two years, while half of respondents said managing and leveraging the rise of mobile devices in the enterprise was a ‘major driver’ of digital workplace strategy.

Naturally, a lot of this change will be driven by employees themselves, if the proliferation of mobile devices is anything to go by. 32% of respondents cited an employee demand for greater flexibility as key to driving a change in working style, ahead of a need for productivity gains (31%) and keeping up with environmental policies (29%). When it came to the senior employees driving change, responses were mixed; two in five (40%) said line of business (LOB) heads take a leading role in defining strategy, compared to 39% for IT leads with ‘significant input’ from LOB heads.

Not all the latest technology seems to fit. Almost half (49%) of European organisations said traditional conferencing technology had significantly improved business processes, compared with only a quarter (26%) who said the same about enterprise social software.

However, the company adds AI technology is ‘sufficiently advanced’ to be working its way into companies through virtual assistants. In other words, if you are not making moves now, you may end up missing the boat. “It’s no longer enough to simply implement these technologies,” said Krista Brown, end user computing SVP at Dimension Data Group. “Organisations have grown their use of analytics to understand how these technologies impact their business performance.”

You can download the full global report here.

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