Facebook beefs up Workplace offering with bots, security, video API and more

Facebook opened up its enterprise-grade collaboration suite Workplace to everyone back in October – and now the social giant claims more than 14,000 businesses are using its tool, covering every continent on the planet.

At F8, the company’s developer conference, Facebook also announced a variety of integration partners for Workplace, including Dropbox, Box, and Salesforce, as well as new custom bots.

The integrations with cloud service providers and other collaboration firms relate to a long-running trend;...

By James Bourne, 19 April 2017, 0 comments. Categories: Collaboration, Enterprise Mobility, Social.

[24]7 toots horn and sounds out ROI for enterprise chatbot opportunity

Another day, another chatbot company looking to crack the enterprise? Well, this time perhaps the story has a little more substance to it.

[24]7, a company based in California, has announced it has secured more than 500 intelligent chatbot deployments across a variety of industries including banking, healthcare and insurance, claiming it is the leader in the field.

Among the customers include Vodafone, whose ‘Hani’ virtual agent answers 80,000 questions per month leading to 75% of customers being...

By James Bourne, 07 March 2017, 0 comments. Categories: Collaboration, Enterprise Mobility, Social.

Sapho’s micro app approach aims to keep it simple and social in enterprise app fight


Sapho, an enterprise mobility and micro app platform provider based in San Bruno, California, has an interesting story to tell.

Regular readers of this publication will already be aware of what they do, as well as being aware of the company’s recent membership of the AppConfig Community initiative. Yet if you dig a little deeper, Sapho’s model arguably makes them stand out in what is...

By James Bourne, 05 January 2017, 0 comments. Categories: Applications, Enterprise Mobility, Gamification, Social.

Facebook opens up enterprise collaboration tool to all, rebrands as Workplace

(c)iStock.com/Anatolii Babii

Social giant Facebook has announced it is making Workplace – formerly Facebook at Work – available “to any company or organisation that wants to use it.”

In a post announcing the move, the company explained the tool’s new features which separate it from its consumer equivalent, including dashboards for analytics and integration with...

By James Bourne, 11 October 2016, 0 comments. Categories: Collaboration, Enterprise Mobility, Productivity, Social.

Microsoft buying LinkedIn: A ‘treasure trove’ but tempered by the unknown


Yesterday, Microsoft announced its intent to buy LinkedIn for $26.2 billion (£18.4bn), the largest acquisition deal in the company’s history. Naturally, it did not go unnoticed in the tech press. The analysis from this publication focused on strengths, such as LinkedIn’s graphs and the various integrations with Office, Cortana and others that in theory sound exciting, as well as...

By James Bourne, 14 June 2016, 0 comments. Categories: Enterprise Mobility, Microsoft, Social.

Microsoft acquires LinkedIn for $26.2bn: What are the next steps from here?


Microsoft has announced its intent to acquire LinkedIn for $26.2 billion (£18.4bn), representing the biggest acquisition deal in the Redmond giant’s history.

The news, which has arrived a few hours before Apple’s WWDC jamboree in San Francisco, looks sure to have a disruptive effect on both companies, as well as combine two powerful ecosystems in enterprise, social, and mobile.

Microsoft was keen to stress that LinkedIn will retain its “brand and...

By James Bourne, 13 June 2016, 0 comments. Categories: Enterprise Mobility, Microsoft, Social.

Skype, Facebook Messenger, and BBM among list of worst rated business apps


Skype, Facebook Messenger and BlackBerry’s BBM are considered among the worst rated apps for business executives, according to a new survey released by ARC, the application resource centre of software testing provider Applause.

According to the metrics, Messenger bottomed out at an average rating of 31/100 for Android and iOS, behind Skype (34.5), LINE (46.5), Google Hangouts (47), BBM (48), and The Weather Channel app (49), now owned by IBM. In contrast, Yahoo’s weather...

By James Bourne, 08 April 2016, 0 comments. Categories: Applications, Collaboration, Enterprise Mobility, Social.

Enterprise social media best practices: Ensuring security and collaboration


It’s no secret that the use of social media is increasingly widespread in the workplace, not only for personal but also for corporate purposes. Most businesses are attuned to the many benefits social media affords such as greater efficiency, more effective decision making and enhanced information sharing. 

Our latest research shows a whopping 73% of firms employ Facebook for business...

By Anna Carless, 06 April 2016, 0 comments. Categories: Employees, Enterprise Mobility, Social.

Enterprise social and bring your own persona: How archiving enables compliance


The vast majority of businesses nowadays actively use social media as a standard form of external communication. But how many of these businesses also leverage specialised technologies like archiving to ensure the downside of regulatory non-compliance and other risks from eroding the benefits? I would reckon not nearly enough. At least not as yet. 

The balance between personal and business use lies at the heart of all social media compliance. LinkedIn continues to be perceived...

By Mike Pagani, 16 March 2016, 0 comments. Categories: Enterprise Mobility, Security, Social.

Financial Times to launch on Facebook at Work for greater collaboration


While the majority of discussion on Facebook in the media of late has been around the introduction of emojis, the social giant is gaining key clients for its enterprise-focused Facebook at Work program.

Alongside the likes of Heineken, Royal Bank of Scotland (RBS) and BrightTALK, the Financial Times (FT) has today announced it is working with Facebook to offer Facebook at Work to its global employee base. Having already collaborated as a beta partner for Facebook at Work, FT workers...

By James Bourne, 01 March 2016, 0 comments. Categories: Collaboration, Employees, Enterprise Mobility, Social.

How a real time collaboration solution can become your daily work companion


We live in a world that has seen incredible change in the way we do ordinary tasks. Just as GPS changed the way we travel, online retailers changed the way we shop, and review sites changed the way we pick restaurants, social networking has changed the way we communicate and collaborate with our friends and family. Social networks make it far easier to keep up to date on what your friends and family are doing, plan events and share life milestones.

In the secure enterprise collaboration...

By Jens Koerner, 19 August 2015, 0 comments. Categories: Collaboration, Employees, Enterprise Mobility, Productivity, Social.

Is your enterprise video ready?

Video is playing an increasingly important role in the way people share information.  Chances are, all of us will watch at least one video today for either entertainment or informational purposes. A recent Gartner press release indicated that by 2015, 60 percent of workers will be consuming video content on their mobile devices.

As employees become more comfortable interacting with video in their personal lives on social networks and websites it is likely that they...

By VMware AirWatch, 29 April 2015, 0 comments. Categories: Collaboration, Employees, Enterprise Mobility, Social.

The five enterprise challenges solved by social collaboration tools


Over the past decade, social media has become a natural, and sometimes necessary, part of many people’s lives. Social media has made it easier for people to keep in touch with distant family and friends, share everyday stories by uploading pictures and videos, crowd source information and more.

Despite our reliance on social media in our personal lives though, enterprises have only recently begun to opt in to this new era of online social culture. But social networking in the...

By Jens Koerner, 23 March 2015, 1 comment. Categories: Collaboration, Enterprise Mobility, Social.

Four things Facebook at Work must do to succeed where others have failed


Facebook is the next giant to try and slay the collaboration beast.  When it unveiled its new “Work” portal Facebook at Work for interacting with co-workers in the office, it spurred a discussion around whether the popular consumer service has what it takes to be successful in the enterprise. But so far, no social collaboration tools seem to have cracked the enterprise-wide adoption code.

Here are three issues that Facebook at Work...

By Brent Frei, 23 February 2015, 0 comments. Categories: Collaboration, Enterprise Mobility, Social.

Soprano Gamma is the latest enterprise mobile messaging tool to hit the market

Picture credit: Soprano Design

Updated Soprano Design, an Australia-based global mobile messaging firm, has unveiled Soprano Gamma, its bet in the enterprise mobile messaging space.

The product is a mix of IP-based mobile messaging with SMS capability, and is described by Soprano’s CEO, Holden Wiltshire, as unique. “Soprano Gamma helps businesses make an orderly transition from SMS to a lower-cost, rich multimedia IP-based messaging experience without sacrificing the reach that only SMS provides,”...

By James Bourne, 04 November 2014, 0 comments. Categories: Employees, Enterprise Mobility, Social.

More partnerships? Twitter and IBM cosy up for social enterprise analytics

Picture credit: iStockPhoto

Take a deluge of real time data from Twitter and combine it with Watson, IBM’s Jeopardy-winning, illness diagnosing supercomputer. What do you get?  With a bit of luck, a business which can spot trends and insights and incorporate it into their decision making process.

According to the deal, announced yesterday, IBM will become one of the few companies with access to Twitter’s ‘firehose’ – complete access to every tweet sent globally, which...

By James Bourne, 30 October 2014, 0 comments. Categories: Enterprise Mobility, Mobile Analytics, Social.

Avaamo throws its hat into the ring for enterprise messaging: Does it stand up?

Picture credit: Avaamo

Meet Avaamo. This US and India-based company, headed up by former TIBCO executives Ram Menon and Sriram Chakravarthy, has a secure messaging app for iOS and Android aimed squarely at the mobile workforce – and it’s pulled in $6.3m in seed funding to help its cause.

The seeding was led by WI Harper Group, with additional investment coming from Rembrandt Ventures Partners, Streamlined Ventures, Eleven Two Capital and Ovo Fund.

Avaamo’s mission, according to its website,...

By James Bourne, 15 October 2014, 0 comments. Categories: Enterprise Mobility, Social.

Why Chatter has changed the world

When Salesforce first announced their Chatter enterprise social media tool, I was sceptical that it would really bring any real benefit to the enterprise.  In my experience, and that of many of my clients, enterprise social tools tend to be Facebook clones that don’t get a lot of use.  In fact, last year I wrote that we just don’t understand enterprise social media for the following reasons:

  • It causes information overload
  • We need to actively filter our feeds, which becomes laborious
  • Disconnection from workflows...

By David Akka, 21 August 2014, 0 comments. Categories: Employees, Enterprise Mobility, Social.

How healthcare can be more than the sum of its parts through smart ICT

Charlotte Davies, Lead Analyst, Healthcare & Life Sciences

Healthcare is currently less than the sum of its numerous, impressive parts. Yet there is significant potential – with the help of ICT – to achieve the opposite. This was one of the strongest messages at Ovum’s first healthcare summit, Smart Strategies for Healthcare Technology, which was held in London last week with speakers from across the care spectrum including NHS Trusts, GPs, and social care and national organizations.


By Ovum StraightTalk, 25 March 2014, 0 comments. Categories: Enterprise Mobility, Social.