How Disney's ‘guestology’ theory for customer experience can improve IT support

It has been a few years now since Bruce Laval first coined the phrase ‘guestology’ for The Walt Disney corporation as a philosophy of how to maintain the ‘magic’ of the Walt Disney World resort.

A key factor of the theory is that what appears in front of the customer is always the finished product – all the characters and themes always in the right place and never seen in an area they should not be...

By Anthony Lamoureux, 17 August 2018, 0 comments. Categories: Authentication, Cloud , Employees.

Google digs deeper into the enterprise at Google Cloud Next ‘18

Google Cloud Next '18 put customers, developers, partners and analysts through their paces last week in San Francisco, with an exhausting set of more than 100 announcements. The event confirmed the transformation Google Cloud has undergone since Diane Greene took the helm, and it revealed Google's growing momentum with enterprises and advances against Amazon Web Services and Microsoft.

But if Google really wants to vie for cloud supremacy in the next few years, it must also improve its global...

By Nicholas McQuire, 09 August 2018, 0 comments. Categories: Applications, Cloud , Collaboration, Data & Analytics, Enterprise Mobility.

CIOs want cloud, cybersecurity and AI – but not all confident their IT is up to it

Data analytics, cloud and cyber security are the key technologies for CIOs today – but a fair proportion are looking at artificial intelligence (AI) and machine learning.

That is the primary finding from a study by Trace3, a provider of, well, cloud, cybersecurity, and machine learning software. Never mind that however – the statistics from the study, which featured more than 200 responses from the C-suite, as well as vice presidents and directors, are still...

By James Bourne, 25 July 2018, 0 comments. Categories: CIO, Cloud , Data & Analytics, Security.

How enterprise middleware will help fuel IoT, cloud and AI advent – with IBM leading the way

As the digitisation of business continues apace with cloud computing, the Internet of Things (IoT), and even artificial intelligence (AI) on the menu, the importance of employing middleware to connect legacy and new systems is increasing.

That’s the verdict of analyst firm Gartner in its latest note, which argues that spending in the application infrastructure and middleware market will break $30 billion globally this year.

IBM is at the top of the pile, Gartner argues, with $6.1bn in 2017 revenues...

By James Bourne, 04 June 2018, 0 comments. Categories: Big Data, Cloud , Enterprise Mobility.

Why CIOs are looking towards a different – not disappearing – role

At Cloud Expo Europe this year, the Ministry of Justice’s chief digital and information officer (CDIO) Tom Read took a refreshingly candid view of IT. “Nobody really cares about infrastructure — it’s the backbone,” he said, adding that “as much as possible, we need to stop talking about it and stop putting all our efforts into backend infrastructure.”

It’s the view of a technologist who just wants things to work. His central argument was around why CIOs should just let others...

By Eddie Ginja, 31 May 2018, 0 comments. Categories: CIO, Cloud , Employees.

Microsoft trumpets progress at Build 2018: IoT, AI, mixed reality, and more

The Company Has Moved on from Its Windows and Office Silos

CEO Satya Nadella kicked off the event by highlighting Microsoft's vision for developers, which focused on the "intelligent cloud and intelligent edge", terms he first introduced at Build 2017.

This was followed by two days of announcements. Here we focus on just a few. For a full report on the event please see Event Report: Microsoft Build 2018.

Developer vision: The world as a...

By Nicholas McQuire, 14 May 2018, 0 comments. Categories: Cloud , Enterprise Mobility, IoT, Microsoft.

Aryaka and China Mobile International team up for enterprise-grade SD-WAN

The benefits of software-defined wide area networks (SD-WAN), should be known by organisations, even if implementation is still a little early. Improved agility and lower cost will be a given, but each enterprise’s needs – as well as their networks – will all be different.

Aryaka, a provider of software-defined network connectivity, has announced a strategic partnership with China Mobile International (CMI) to deliver what they are calling ‘the first fully compliant global SD-WAN...

By James Bourne, 09 April 2018, 0 comments. Categories: Cloud , Collaboration, Productivity.

Qualys acquires 1Mobility for enterprise mobility management boost

California-based cloud-based security firm Qualys has acquired the software assets of Singapore-based 1Mobility, allowing it to fully integrate the latter’s solutions in its cloud platform and mobile applications.

The move allows Qualys to help enterprises develop and continuously update an inventory on all available mobile operating systems.

The integration will also allow enterprises to continuously assess their security and compliance posture, while quarantining devices that are compromised or...

By Enterprise CIO, 06 April 2018, 0 comments. Categories: BYOD, Cloud , Enterprise Mobility, Security.

The differences between SaaS and on-premise software asset management: A guide

Software asset management (SAM) plays an integral role in today’s businesses. It helps with cost optimisation, operational efficiency, and risk mitigation. Most companies implement SAM to deal with the complexity of on-premise asset management. As companies started to move towards software as a service (SaaS), IT managers hoped for easier software license compliance and simplified processes.

For a while, there were talks of SAM elimination. That didn't happen. Instead, SaaS has brought its own set...

By Prasanna Kulkarni, 04 April 2018, 0 comments. Categories: CIO, Cloud , Collaboration, Employees.

It takes two for Tangoe: Why the CFO and CIO are equal in the digital transformation drive

The best practice on the C-suite merry-go-round when it comes to organisational digital initiatives changes depending on what you read. “Is the CFO the key to digital transformation?” asked CIO.com last year, while TechEdge posits “Are CIOs ready to lead the digital transformation?” Forbes, meanwhile, published a piece which argues

By James Bourne, 13 March 2018, 0 comments. Categories: CIO, Cloud , Collaboration, Enterprise Mobility.