How to get the most out of your CRM system – and keep your customers from the brink

Acquiring new customers requires investing significant time and money, so it’s always more prudent to make every effort to keep the ones you have. Even a modest improvement in customer retention can significantly help grow your business.

You probably have all the tools you need in your CRM system, but it’s possible that your employees aren’t using the system fully. Perhaps they think the system doesn’t make their job any easier, or the data is unreliable.

Here are five pointers to...

By Stephan Romeder, 07 March 2018, 0 comments. Categories: CIO, Employees, Marketing, Productivity.

Upskill raises $17 million in further boost towards enterprise augmented reality

Meet Upskill. The Washington D.C. based provider of enterprise augmented reality (AR) software has raised $17.2 million in funding to further its growth and product development.

The company’s primary product, Skylight, aims to enable frontline workers to interact hands-free on top of Vuzix hardware. In October, the company released the latest iteration of its platform, involving a greater user interface, and allowing rapid creation of new applications.

Among the companies who are using Skylight AR...

By James Bourne, 07 March 2018, 0 comments. Categories: Employees, Enterprise Mobility, UX, Wearables.

Organisations struggling to complete digital transformation initiatives – with revenues suffering

Mind the gap please! New research from application connectivity provider MuleSoft has revealed the vast majority of organisations will struggle with revenues if they fail to complete their digital transformation initiatives – and a skills gap is at the heart of the problem.

The study, which polled 650 IT decision makers (ITDMs) across seven countries and four continents, found 81% of respondents expect to see a negative impact on revenue in the coming 12 months if they fail to complete initiatives....

By James Bourne, 21 February 2018, 0 comments. Categories: CIO, Data & Analytics, Employees, Productivity.

A guide: How to better manage your personal information

Today, information is being collected at a rapid pace. If you don't take the right steps to protect your information, you could suffer from a breach that would endanger your private banking and other personal information. Therefore, you need to manage it with the right tools and strategies. But this can seem overwhelming at first.

Luckily, it doesn't have to be. If you use the advice below you can have peace of mind and be efficient while using your information in the best way possible.

IT

The first...

By Rick Delgado, 20 February 2018, 0 comments. Categories: Big Data, CIO, Employees, Security.

Winning the heart of consumers: How enterprises can battle digital natives

With increasingly fickle consumers who are not afraid to air their views on social media, it has never been more important for companies to fulfil their customers’ every want and need, in order to protect band reputation, garner loyalty and drive business success.

But how easy is it realistically for companies to answer the desires of the connected ‘I need everything now’ consumer?

Over the past few years, tech startups have been steaming ahead of big businesses when it comes to fulfilling...

By Rohit Garg, 15 February 2018, 0 comments. Categories: CIO, Collaboration, Employee Education, Employees.

UK CIOs believe Brexit will contribute to country’s decline as global business leader

A worrying portent from Pivotal Software in its latest research: three quarters of CIOs in the UK believe the country will lose its position as a global business leader after Brexit.

The study, which polled more than 100 CIOs, 100 IT decision makers and 2,000 employees in the UK, argues diminishing access to talent – cited by 59% of respondents – and investment in technology (cited by 46%) were the primary factors in hindering business success.

On the flip side, almost three quarters (72%) of CIOs...

By James Bourne, 13 February 2018, 0 comments. Categories: CIO, Employees, Productivity.

Lack of knowledge around biometrics apparent – but could they be coming to a workplace near you?

A new piece of research from employee software provider TSheets shows a worrying lack of knowledge around what biometric data represents – and concern over how it may be used.

The survey collated responses from 500 US residents and asked them what they thought contained biometric data. The answers offered to respondents were DNA, facial photographs, fingerprints, hand geometry, iris scan, and retina scan. Of course, participants should have selected all of those options – but 37.3% opted for...

By James Bourne, 08 February 2018, 0 comments. Categories: Authentication, Employee Education, Employees, Identity, Security.

How digital transformation is making the CIO job role change ‘significantly’

More than half of respondents polled by the Cloud Industry Forum say their role has changed ‘significantly’ as a direct result of digital transformation.

The study, conducted alongside hybrid IT services provider Ensono, polled 200 UK IT and business decision makers. 56% said their role had significantly changed, with 51% saying their responsibilities has increased and 47% adding they were under greater pressure to deliver. This is more likely with the IT side of the house, the research adds, with...

By James Bourne, 07 February 2018, 0 comments. Categories: CIO, Collaboration, Employees, Enterprise Mobility.

Three key reasons why apps and network teams should talk more

When it comes to application outages and poor performance, customers are no longer prepared to forgive and forget. The ever-expanding market brings with it a wealth of opportunities, but it also means that it has never been easier to lose customers to rivals – to retain them, you must keep them happy.

Until recently, network and application teams have been siloed, with each focused on the demands of their specific role. But, by adopting a combined approach, these teams together can create the additional...

By Paul Higley, 05 February 2018, 0 comments. Categories: Applications, Employees.

ServiceNow notes importance of chief human resources officer in digital transformation tangle

ServiceNow has published its financial results and given a missive on how it thinks the enterprise is responding to digital transformation – and how, of course, it is helping organisations in this process.

The Santa Clara-based firm published $497 million in subscription revenues for the fourth quarter of 2017, with a record 41 deals over $1 million in the quarter and more than $1 billion in total contract value in Q4 2017.

Yet of greater interest are the comments made by ServiceNow CEO John Donahoe...

By James Bourne, 01 February 2018, 0 comments. Categories: CIO, Employees, Enterprise Mobility.