To maximise existing tech talent, it’s important to facilitate innovation skills

It’s no secret that IT talent is in short supply. With the ever-increasing number of technological channels, data sources and platforms, the demand for tech-savvy talent is innumerable. Randstad Technologies, a tech jobs specialist company, indicated that they have seen a 104 percent year-over-year increase in demand for skills in technologies such as iOS, Android, HTML5, Angular, Java and...

By Johan den Haan, 18 May 2018, 0 comments. Categories: CIO, Collaboration, Employee Education, Employees.

Focusing on the customer experience at a software organisation – from the service desk onwards

As a team leader, I always strive to build strong relationships between our team and our customers. That's done, in part, by making sure the software product is always up to standard, but that's not always enough. Customer success is incredibly relevant to the service your organization provides, through the service desk and to offer better services, you must know what your customer wants from you, and what you can do to make customer relationships successful. 

To do this, consider the...

By Nancy Van Elsacker Louisnord, 17 May 2018, 0 comments. Categories: Collaboration, Employee Education, Employees.

It’s time to ditch the password – and start to appreciate the evolving needs of enterprises

Today, May 3, is World Password Day. It’s a ‘celebration’ to promote better password habits. We’ve long viewed the password as a critical gatekeeper to our digital identities, safeguarding our online shopping, banking, social media, sensitive data, and business communications.

But has the password had its day? Best practise recommends the use of complex passwords that include upper and lower case letters, symbols and numbers put together randomly. The password should be at a minimum 8...

By Ojas Rege, 03 May 2018, 0 comments. Categories: Authentication, CIO, Employees, Identity, Security.

A five step guide to building your digital transformation dream team

There’s a sense in enterprises today that digital change is now inevitable. By the end of 2019, spending on digital transformation will reach £1.2 trillion worldwide—up 42% from 2017, according to a report from (IDC) late last year.

But for many enterprises, it is not just the usual challenges such as organisational resistance to change and legacy business models that make the digital transformation journey difficult. Securing investment is a...

By Nick Pike, 27 April 2018, 0 comments. Categories: Applications, Design, Employee Education, Employees, Enterprise Mobility.

What the consolidation of phishing awareness training means for CIOs

Last November I was asked for my 2018 cybersecurity predictions, and I was most confident about one. That projection: the phishing awareness training market was primed for consolidation.

Fast-forward just a few months and my inner genie certainly appears to be out of the bottle. By January 3, Barracuda Networks had announced its acquisition of Phishline, a social engineering training platform, for an undisclosed amount. Shortly thereafter, Proofpoint...

By Eyal Benishti, 26 April 2018, 0 comments. Categories: CIO, Data & Analytics, Employees, Security.

Why data should be a strategic asset available to all employees

The question of who owns and controls our data has been in the press a lot these past weeks. But while Cambridge Analytica and Facebook both have serious questions to answer, in other sectors – including work, education, retail and energy – data harvesting is empowering organisations.

While analytics teams have traditionally been made up of data scientists tasked with gathering,...

By Robert Dagge, 25 April 2018, 0 comments. Categories: Big Data, CIO, Data & Analytics, Employees.

Why the future of automation is in our hands

From online grocer Ocado’s prototype robotic arm which collects hard-to-reach items from supermarket shelves, to devices like FoldiMate that help with tasks around the home, automated technologies are becoming an ever more common feature of our day-to-day lives.

Despite the remarkable new possibilities these advances unlock, as General Manager of CA Technologies EMEA, I know that automation is a divisive...

By Marco Comastri, 25 April 2018, 0 comments. Categories: Employee Education, Employees, Enterprise Mobility, IoT.

How to engage your employees with AI voice assistants

Voice is one of the most natural forms of communication out there – which is why users find voice assistants (VAs) accessible, intuitive and easy to use. So much so that they’re fast becoming the go-to interface for the Internet of Things (IoT) – and it makes up the most widely used AI technologies today, with 41% of people using voice-activated assistants only having started doing so in the last six months.

Leading this surge are popular AI assistants like Alexa, Google Assistant, and Siri...

By Tim Isaac, 13 April 2018, 0 comments. Categories: Applications, App Platforms, Employee Education, Employees, Productivity.

Why IT directors need to exercise a duty of care to support employees in an emergency

Businesses have procedures in place to protect employees travelling overseas to remote or possibly dangerous countries, but recent terror attacks in the UK have brought the health and safety issues companies face abroad to the home front.  IT directors now have a growing responsibility to ensure the safety and security of their workforce in the event of an emergency, regardless of their location.

The challenge for IT teams is finding technology that offers an effective means of communicating and...

By Raymond Kenney, 10 April 2018, 0 comments. Categories: CIO, Data & Analytics, Employees, Enterprise Mobility.

How gamification and automation can change your organisation’s cybersecurity stance

Gamification could be the key tool to instil a better cybersecurity posture in your organisation – with gamers potentially representing the next generation of threat hunters.

That is the primary finding from a new report by McAfee which polled 950 cybersecurity managers at organisations with 500 or more employees. The study, titled ‘Winning the Game’, argues popular security competition games, such as capture the flag, make sense from an inter-organisational perspective. Four in 10 companies...

By James Bourne, 09 April 2018, 0 comments. Categories: Employees, Gamification, Security.