Survey shows how organisations are looking to improve their enterprise apps in 2018

New year, new plans for organisations: according to a new survey from Sapho, more than three quarters of companies plan to upgrade their enterprise apps this year to help improve employee experiences and productivity.

Of the 160 IT directors, CIOs and CTOs polled at organisations with more than 1,000 employees, 94% say they will likely upgrade some of their apps next year. Primary drivers for improving enterprise apps is providing a better user experience, increasing data security, and improving employee...

By James Bourne, 23 January 2018, 0 comments. Categories: Applications, CIO, Cloud , Employees, Enterprise Mobility, Productivity.

Get your working processes up to scratch or employees will look elsewhere, firms warned

Are your working processes as good as they could be? Nintex, a workflow automation software provider, argues a third of employees at US companies are looking for new jobs because their company’s processes are broken beyond repair.

The company surveyed 1,000 full time employees at US organisations with more than 1,000 employees, and found that tech troubleshooting was the corporate process which caused the most frustration. Lacking access to certain tools and documents was also frequently cited as...

By James Bourne, 18 January 2018, 0 comments. Categories: Employee Education, Employees, Enterprise Mobility.

Red Hat study shows how field services are improving through IoT, AI, AR and more

A new study from Red Hat argues that field services operations are ‘bullish’ on technologies such as the Internet of Things (IoT) and artificial intelligence (AI).

The survey, carried out by Vanson Bourne which quizzed 300 organisations with significant field workforce operations, found that field workforce technology was seen as important to 94% of organisations polled. More than half (53%) of respondents said they have implemented IoT to support field service, with 24% adding AI, 20% virtual...

By James Bourne, 18 January 2018, 0 comments. Categories: Employees, Enterprise Mobility, Productivity, Research, UX, Wearables.

Five steps to building a helpdesk knowledge base

Improving the quality of service delivery is a commendable goal, but our day-to-day workload sometimes means this remains an elusive fantasy. Few of us have the time to sit down and consider the benefits that a well-constructed, shared and used knowledge base can provide. In many organizations, the knowledge base is underutilized.

For example, in my experience managing the service desk-focused company, TOPdesk, I’ve seen periods of time when as many as 85% of companies with a service management solution...

By Nancy Van Elsacker Louisnord, 17 January 2018, 0 comments. Categories: Employee Education, Employees, Productivity.

Smartsheet acquires Converse.AI to help automate enterprise collaboration

Software as a service collaboration platform provider Smartsheet is to acquire Converse.AI to help give the company another ‘step forward’ in its ethos on automation in the workplace.

The Washington-based firm aims to give organisations a one-stop-shop with wide visibility on projects through collaborative dashboards, widgets, calendars, and more. Customers include more than half of the Fortune 500, including Netflix and Cisco. Converse.AI integrates with enterprise social products such as Slack,...

By James Bourne, 16 January 2018, 0 comments. Categories: Collaboration, Employees, Enterprise Mobility, M&A.

Why digital transformation initiatives are getting pushback from the C-suite

Another day, another piece of research around digital transformation. According to a new study from enterprise and cloud network infrastructure provider Interoute, more than half (51%) of IT leaders in the UK are struggling to secure boardroom access to digital transformation objectives.

The study, which polled 820 IT decision makers in organisations across Europe, pondered on the various reasons boardrooms across Europe are reticent to make big leaps towards digital transformation – with Brexit and...

By James Bourne, 09 January 2018, 0 comments. Categories: CIO, Employees, Productivity.

Three tech trends we saw in 2017 that will redefine the way we work in 2018

Between data security breaches, huge valuations, and IPOs, 2017 was an eventful year in tech. While the Equifax breach and MuleSoft IPO made mainstream headlines, I have been most excited to see the steady stream of news from tech players that continue to push the boundaries with technology that will transform the way we work. Here’s a look at three things that happened last year and what they signify for the future of work.

Slack reached a $5.1 billion valuation

We’ve seen money flowing...

By Natalie Lambert, 08 January 2018, 0 comments. Categories: Employees, Enterprise Mobility, Microsoft, Social.

The shortcomings of single sign-on in the age of information security

Why is it so difficult for companies to properly manage employee access to the online tools and services they are using? Here, we will walk you through the challenges that companies face when it comes to managing employee access, present the most common solutions, and give you an idea of why we need to take a step further than single sign-on.

Managing user access via Excel: Band-Aid on a gunshot wound

Let’s build a simple scenario; a small (by US standards) company of 100 people uses at the very least...

By Matos Kapetanakis, 05 January 2018, 0 comments. Categories: Cloud , Employees, Enterprise Mobility, Identity.

LinkedIn’s data on emerging jobs cites machine learning and data science skills as key

If you want to get the bleeding edge jobs in tech, machine learning, big data, and data science are the ways forward, according to new research from LinkedIn.

The social giant analysed its own data from the past five years to come up with a variety of trends on which jobs and skills are on the rise – and what they are replacing.

Of the top 10 emerging jobs – those whose rate of growth have been at least four and a half times in the past five years – six of them are tech-specific. Machine...

By James Bourne, 13 December 2017, 0 comments. Categories: CIO, Employee Education, Employees.

Gartner says AI will create more jobs than it eliminates…by 2020

It has often been the dividing line when it comes to artificial intelligence infiltrating the workplace; will it create more jobs than it takes away? Gartner has come out on the optimistic side of the coin in its latest analysis – at least by 2020, anyway.

The new decade will be a ‘pivotal’ turning point in AI-related employment dynamics, the analyst firm argues, as 2.3 million jobs will be created through the technology’s advances in 2020, compared to eliminating 1.8 million. By 2025,...

By James Bourne, 13 December 2017, 0 comments. Categories: Employees, Productivity.