Otter.ai launches enterprise-ready transcription and collaboration tool

Otter.ai, a provider of transcription and collaboration software, has launched an enterprise-ready solution of its product.

The product, known as Otter for Teams, includes a variety of new features, from account management to provisioning, reporting, and support for single sign-on. The solution also allows users to read conversations sent to them by their team members, submitted live in their account.

Otter was first introduced in 2018 and has been adopted widely, at a 100% growth rate every quarter according...

By Enterprise CIO, 20 March 2019, 0 comments. Categories: Applications, Collaboration, Enterprise Mobility.

Enterprises see great benefits in automation and RPA – but aren’t able to take advantage yet

The vast majority of enterprises see the benefits in deploying intelligent automation tools – but fewer than half have put their money where their mouth is, according to a new study.

Data from low-code development platform Appian, in its latest Future of Work survey, has found only 46% of organisations polled had deployed intelligent automation while 86% said integration would improve customer experience.

By James Bourne, 14 March 2019, 0 comments. Categories: Applications, Employees, Enterprise Mobility, Productivity.

Why 2019 will be the breakthrough year for AI-assisted application development

Artificial intelligence is no longer a technology for the future. In many ways AI is already shaping our everyday lives. From consumers interacting with virtual assistance chatbots online to predictive analytics helping hospitals anticipate and prepare for spikes in patient demand, AI is already making its mark.

No matter size or industry, a strong business case for incorporating AI exists for every single organisation....

By Nick Ford, 13 March 2019, 0 comments. Categories: Applications, App Platforms, Development, Enterprise Mobility.

How Tangoe has taken the acquisition of MOBI and is revamping its mobility roadmap

“I have to say I went through those seven steps of acquisition,” explains Chris Koeneman, now of Tangoe. “They were the enemy, this was who we fought every day, and to then go and be acquired by them… it was really at the last minute that we said yes to the equity partners behind Tangoe.”

Koeneman was senior vice president of worldwide sales at managed mobility services (MMS) provider MOBI,

By James Bourne, 12 March 2019, 0 comments. Categories: Applications, App Platforms, Enterprise Mobility, Productivity, UX.

10 ways AI and machine learning are revolutionising omnichannel

Disney, Oasis, REI, Starbucks, Virgin Atlantic, and others excel at delivering omnichannel experiences using AI and machine learning to fine-tune their selling and service strategies. 

AI and machine learning are enabling omnichannel strategies to scale by providing insights into the changing needs and preferences of customers, creating customer journeys that scale, delivering consistent experiences.

For any omnichannel strategy to succeed, each customer touchpoint needs to be orchestrated as part of an overarching customer...

By Louis Columbus, 12 March 2019, 0 comments. Categories: Applications, Employees, Marketing.

What ITIL 4 means for AI and automation in IT service management

Eight years in technology time is equivalent to decades, it seems, now that digital transformation is driving lightning-speed change. So, it was high time to release a new version of ITIL, which was last updated in 2011. There are a lot of questions about what the forthcoming publication, ITIL Foundation, ITIL 4 edition, has to say about the many changes that have taken place in IT service management (ITSM) since the last update. This includes delivery models like cloud and new approaches like DevOps.

IT...

By Dr. Akhil Sahai, 11 March 2019, 0 comments. Categories: Applications, Cloud , Collaboration, Employees.

Why 74% of data breaches start with privileged credential abuse

Centrify’s survey shows organisations are granting too much trust and privilege, opening themselves up to potential internal and externally-driven breaches initiated with compromised privileged access credentials.

Enterprises who are prioritising privileged credential security are creating a formidable competitive advantage over their peers, ensuring operations won’t be interrupted by a breach. However, there’s a widening gap between those businesses protected from a breach and the many who aren’t. In...

By Louis Columbus, 07 March 2019, 0 comments. Categories: Applications, Authentication, Security.

Stratix joins Android Enterprise Recommended initiative

Managed mobile services (MMS) provider Stratix Corporation has joined the Android Enterprise Recommended program, which focuses on giving customers the confidence in deploying Android ensuring them that their enterprise mobility deployment is consistent and up-to-date.

As part of this initiative, validated managed service providers (MSP) partners are trained on the latest best practices from Google to help customers simplify their...

By Enterprise CIO, 21 February 2019, 0 comments. Categories: Android, Applications, Enterprise Mobility.