Why no-code platforms are key digital transformation tools rather than a shadow IT nightmare

Thanks to digital transformation, every enterprise today is a software company – whether or not they’re in the business of application development. The need for software hits an organisation from all sides and is so explosive that it can no longer be contained by IT departments. The evolving digital needs of consumers are just the tip of the iceberg. Internal processes like workflow and administrative applications can’t be forgotten in the race...

By Chris Obdam, 29 March 2019, 0 comments. Categories: Applications, Development, Employees, Enterprise Mobility, RMAD.

The importance of building an integrated AI-human cybersecurity strategy

In light of today’s digital transformation causing businesses to operate at machine speeds, organisations need a new way to spot and resolve possible security events. Network operations have become automated, but so have cyber threats. The speed and scale of these threats requires a response that has exceeded analysts’ ability.

That doesn’t mean skilled cybersecurity analysts...

Gartner argues majority of project management ‘eliminated’ by 2030 thanks to AI

80% of today’s project management discipline will be eliminated as AI takes on traditional functions such as data collection, tracking and reporting, according to Gartner.

Daniel Stang, research vice president at Gartner, said: “AI is going to revolutionise how program and portfolio management (PPM) leaders leverage technology to support their business goals. Right now, the tools available to them do not meet the...

By Enterprise CIO, 25 March 2019, 0 comments. Categories: Applications, Collaboration, Productivity.

Otter.ai launches enterprise-ready transcription and collaboration tool

Otter.ai, a provider of transcription and collaboration software, has launched an enterprise-ready solution of its product.

The product, known as Otter for Teams, includes a variety of new features, from account management to provisioning, reporting, and support for single sign-on. The solution also allows users to read conversations sent to them by their team members, submitted live in their account.

Otter was first introduced in 2018 and has been adopted widely, at a 100% growth rate every quarter according...

By Enterprise CIO, 20 March 2019, 0 comments. Categories: Applications, Collaboration, Enterprise Mobility.

Enterprises see great benefits in automation and RPA – but aren’t able to take advantage yet

The vast majority of enterprises see the benefits in deploying intelligent automation tools – but fewer than half have put their money where their mouth is, according to a new study.

Data from low-code development platform Appian, in its latest Future of Work survey, has found only 46% of organisations polled had deployed intelligent automation while 86% said integration would improve customer experience.

By James Bourne, 14 March 2019, 0 comments. Categories: Applications, Employees, Enterprise Mobility, Productivity.

Why 2019 will be the breakthrough year for AI-assisted application development

Artificial intelligence is no longer a technology for the future. In many ways AI is already shaping our everyday lives. From consumers interacting with virtual assistance chatbots online to predictive analytics helping hospitals anticipate and prepare for spikes in patient demand, AI is already making its mark.

No matter size or industry, a strong business case for incorporating AI exists for every single organisation....

By Nick Ford, 13 March 2019, 0 comments. Categories: Applications, App Platforms, Development, Enterprise Mobility.

How Tangoe has taken the acquisition of MOBI and is revamping its mobility roadmap

“I have to say I went through those seven steps of acquisition,” explains Chris Koeneman, now of Tangoe. “They were the enemy, this was who we fought every day, and to then go and be acquired by them… it was really at the last minute that we said yes to the equity partners behind Tangoe.”

Koeneman was senior vice president of worldwide sales at managed mobility services (MMS) provider MOBI,

By James Bourne, 12 March 2019, 0 comments. Categories: Applications, App Platforms, Enterprise Mobility, Productivity, UX.

10 ways AI and machine learning are revolutionising omnichannel

Disney, Oasis, REI, Starbucks, Virgin Atlantic, and others excel at delivering omnichannel experiences using AI and machine learning to fine-tune their selling and service strategies. 

AI and machine learning are enabling omnichannel strategies to scale by providing insights into the changing needs and preferences of customers, creating customer journeys that scale, delivering consistent experiences.

For any omnichannel strategy to succeed, each customer touchpoint needs to be orchestrated as part of an overarching customer...

By Louis Columbus, 12 March 2019, 0 comments. Categories: Applications, Employees, Marketing.

What ITIL 4 means for AI and automation in IT service management

Eight years in technology time is equivalent to decades, it seems, now that digital transformation is driving lightning-speed change. So, it was high time to release a new version of ITIL, which was last updated in 2011. There are a lot of questions about what the forthcoming publication, ITIL Foundation, ITIL 4 edition, has to say about the many changes that have taken place in IT service management (ITSM) since the last update. This includes delivery models like cloud and new approaches like DevOps.

IT...

By Dr. Akhil Sahai, 11 March 2019, 0 comments. Categories: Applications, Cloud , Collaboration, Employees.