Why a successful CRM needs strategy

I have previously explained my view that the true value of any CRM implementation lies in its ability to provide data to processes across other systems, both internal and external, making it a solution rather than a tool.  As suppliers and customers communicate with your company across more services, it’s vital to be able to access this information, but integrating so many diverse touchpoints can be time-consuming and complex.

As a result, rather than the traditional feature-based approach to choosing a CRM vendor, you might have better...

By David Akka, 11 September 2014, 2 comments. Categories: Big Data, Enterprise Mobility.

Man vs machine: Always consider context when using big data

Technology is a marvelous thing. There is more computing power in your pocket right now than was used to land men on the moon. Advanced computer and software technologies can predict natural disasters, stop crime and even drive driverless cars. Artificial intelligence is a powerful reality, and not just a comic book plotline. With all of these wonderful technological advances, there is an inescapable conclusion: technology coupled with raw, unbiased data offers superior solutions to human judgement.

Yes, the...

By Gil Allouche, 08 September 2014, 0 comments. Categories: Big Data, CIO, Cloud , Enterprise Mobility.

How data quality is key in any integration and mobile project

I just returned from a meeting with one of my clients, a major player in the automotive industry, who have an integration between SAP R/3 and Salesforce.  Every day they send flat file extracts from both systems to an external agency to perform data matching.  This got me thinking, why not add a small data quality, or customer data management, component into your integration workflow, to do this automatically rather than going to an external agency?

I’ve previously stressed the business value...

By David Akka, 07 August 2014, 0 comments. Categories: Big Data, Enterprise Mobility.

How a smart mobile platform gets smarter with in-memory data

I wrote recently about the reasons In-Memory Data Grids (IMDGs) could be a game-changer for enterprise mobility. In that blog I argued that faster processing would allow more users to access business processes on mobile, with instant data retrieval and smart searches; but that this increased connectivity would place greater strain on networks.

Today I want to talk about how smart mobile platforms, underpinned with In-Memory Data Grids, can be used to optimise your enterprise applications’ data needs, and provide some pointers for what to look...

By David Akka, 20 June 2014, 0 comments. Categories: Big Data, Cloud , Enterprise Mobility.

Microsoft connects its cloud and mobile with SAP’s data, extends partnership

Microsoft and SAP have announced an extension of their partnership, focusing on giving enterprise customers more value from their cloud and mobile devices.

The latest announcement takes SAP business applications on Windows Server to the cloud, with SAP signing off a number of enterprise apps to run on Azure by the end of June. These will include SAP Business Suite, SAP Business All-In-One, and the developer edition of in-memory database SAP HANA.

The two companies have also made generally available...

By James Bourne, 19 May 2014, 0 comments. Categories: Big Data, Cloud , Enterprise Mobility, Microsoft.

Data breach detection and remediation share spotlight at InfoSec

Andrew Kellett, Principal Analyst, Infrastructure Solutions

The volume and variety of cybersecurity attacks alongside the need for organizations to defend against the types of targeted, advanced persistent threats (APTs) that are now seen as commonplace changed the way that security vendors presented their wares at InfoSec 2014.

The show had much less of a focus on core malware prevention tools, with most vendors appearing to accept that the defense-in-depth strategy is no longer credible. InfoSec vendors...

By Ovum StraightTalk, 13 May 2014, 0 comments. Categories: Big Data, Enterprise Mobility, Security.

New survey shows employees still don't care about data security

It’s a case of ‘same news, different day’, following the release of a survey by Centrify in conjunction with Osterman Research which reveals that 15% of enterprise workers see they have little responsibility to protect corporate data.

The survey, undertaken in March of more than 500 North American based respondents, also found that less than half (44%) of those polled were ‘hyper-aware’ of their mobile security – in other words, they thought about their responsibility to...

By James Bourne, 28 April 2014, 0 comments. Categories: Big Data, BYOD, Employee Education, Employees, Enterprise Mobility, Security.

What Hadoop means for SAS’s product roadmap

Tony Baer, Principal Analyst, Software – Information Management

At an analyst gathering a few weeks ago, SAS termed Hadoop its strategic development platform for new analytics tools going forward. SAS is ramping up new products and enabling its existing portfolio to work natively in Hadoop. Its advantage starts with a wide and deep library of analytic functions and established data management capability.

SAS aims to exploit Hadoop’s native multithreaded, massively parallel processing capabilities...

By Ovum StraightTalk, 11 April 2014, 0 comments. Categories: Big Data, Enterprise Mobility, Mobile Analytics.

Why employees are the biggest not-so-hidden threat to your business data

Which is the bigger security threat to your business; cyber criminals, or your own employees?

Increasingly that question is being answered with the latter – and research from EE out today has revealed that nearly 10 million devices were lost by UK employees last year.

The survey of 2000 UK consumers, conducted by Vision Critical in March, found that nearly one in five (19%) lost a device on a work night out, while a further 16% of devices continued their journey on public transport long after their...

By James Bourne, 26 March 2014, 0 comments. Categories: Big Data, BYOD, Employees, Enterprise Mobility.