The CIO's role is moving to customer obsession - but many lack the tools to do it

The CIO role is moving ever further towards customer experience as a priority; yet new research argues a 'digital deadlock' means the C-suite is struggling at delivering new KPIs.

The study, from analytics provider Accedian, argued that three in five (61%) CIOs polled feel entirely responsible for customer experience. The vast majority (99%) agreed that this aspect was in their job description.

95% of CIOs polled said their teams were at least partially responsible for delivering excellent customer...

By James Bourne, 26 June 2019, 0 comments. Categories: Applications, CIO, Data & Analytics, Research.

The changing role of the CIO: Evolution and embracing agile management

Since the dawn of the digital age, expectations of the chief information officer (CIO) continue to change. As the pace of digitisation continues to accelerate and new technologies are introduced, CIOs are becoming increasingly responsible for the variety of data sources that proliferate and impact every department in an organisation.

It is expected that the CIO will plan and develop a computing infrastructure that supports all business and product lines in heterogeneous computing environments both...

By Oded Blatman, 19 June 2019, 0 comments. Categories: CIO, Employees.

The 2019 CIO strategy analysed: Leaders needed combining CIO knowledge and CEO flair

The role of the CIO in 2019 remains a fascinating one. Where do companies invest in their technology initiatives? What position does the CIO hold? What emerging technologies need to be explored?

According to the 2019 CIO survey from Harvey Nash and KPMG, which polled more than 3,600 IT leaders, almost two thirds (63%) of organisations are now allowing technology to be managed outside the IT department.

By James Bourne, 14 June 2019, 0 comments. Categories: CIO, Development, Employees, Enterprise Mobility, Research.

The seven mistakes CIOs can make with blockchain – and how to overcome them

Gartner appears to really have it in for blockchain – or at least, wants to make sure organisations don’t dive in head first and make a serious mistake.

The analyst firm has put together a list of seven mistakes to avoid in blockchain projects as part of its latest research, including misunderstanding use cases, wrongly assuming key standards, and ignoring governance issues.

By James Bourne, 12 June 2019, 0 comments. Categories: Applications, Big Data, CIO, Research.

MobileIron aims to kill off the password completely with further move to Zero Trust

Enterprise mobile software provider MobileIron has announced an update to its Access mobile security and identity platform with a zero sign-on solution which aims to finally replace the password as a security authenticator.

The company’s vision is to enable enterprises to use their mobile devices as their digital identity to access enterprise services and data, built on its unified endpoint management (UEM) platform and powered by...

By James Bourne, 08 May 2019, 0 comments. Categories: CIO, Employees, Enterprise Mobility, Privacy, Security.

Why CIOs need to question 5G and the 'need for speed'

Who doesn’t want a bit of extra speed in their life – especially when it comes to mobile data? Well, quite a few people, as it turns out.

The advent of 5G services promises much faster mobile communications, with ten times the speeds of existing 4G services (and remember what a transformation that was). According to received wisdom, everyone stands to benefit – from consumers who will be able to download an HD film in seconds, to urban planners who can use 5G to provision the services that...

By Harry Chima, 02 May 2019, 0 comments. Categories: App Platforms, CIO, Data & Analytics, Development.

Building a foundation for innovation: A guide for the CIO

Innovation is of central importance in almost any vertical sector you can think of. It dominates the thinking of most C-level executives, is a staple of discussion at conferences and trade events, and is regularly aired as a topic in speeches, blogs and articles.

In order to find out more about what C-levels are doing to keep their companies ahead of the pack in the drive to innovate, TIBCO commissioned its CXO Innovation Survey. Not only does it examine C-level strategy on innovation, but it also looks...

By Shawn Rogers, 01 May 2019, 0 comments. Categories: CIO, Collaboration, Enterprise Mobility, Productivity.

How AI can support and elevate the role of the CIO

Artificial intelligence (AI) will be the most impactful technology to affect businesses since ground-breaking inventions like the telephone, the personal computer, and the Internet.

With AI innovation, there is a very symbiotic relationship between data and AI: the more data that AI has, the better it tends to perform. While there are numerous ways of applying AI within your business, for many CIOs the question remains: how can AI...

By Ricky Thomas, 30 April 2019, 0 comments. Categories: App Platforms, CIO, Enterprise Mobility, Productivity.

CIOs in Central Europe looking to make digital connection as rise of Industry 4.0 takes hold

One in three CIOs in Germany, Austria and Sweden (DACH) say digital initiatives are their top business priority, according to the latest note from analyst firm Gartner.

The study, which polled more than 3,000 CIO respondents across 89 countries, found an interesting correlation in central Europe. Of the 118 DACH CIOs, more than half (51%) said insufficient IT business resources were their most significant barrier to achieving...

By James Bourne, 16 April 2019, 0 comments. Categories: Applications, CIO, Enterprise Mobility, Research.

It’s not me, but it is probably you: How IT still views employees with contempt on cybersecurity

A new report from software as a service (SaaS) operations management and security platform BetterCloud begins with a blunt message. “While cybercriminals, hacktivists and ransomware often make a big splash in the news headlines, the reality is that the biggest security threat is often right in front of you.”

According to the study, which featured survey data from 500 IT professionals, the ‘well-meaning but...

By James Bourne, 03 April 2019, 0 comments. Categories: CIO, Data Loss, Employee Education, Employees, Security.