How to get the most out of your CRM system – and keep your customers from the brink

Acquiring new customers requires investing significant time and money, so it’s always more prudent to make every effort to keep the ones you have. Even a modest improvement in customer retention can significantly help grow your business.

You probably have all the tools you need in your CRM system, but it’s possible that your employees aren’t using the system fully. Perhaps they think the system doesn’t make their job any easier, or the data is unreliable.

Here are five pointers to...

By Stephan Romeder, 07 March 2018, 0 comments. Categories: CIO, Employees, Marketing, Productivity.

How CIOs can make the best use of their citizen developers

Gartner predicted the rise of the citizen developer in 2012 when it declared “we’re all developers now”. By 2018 Gartner estimated that more than half of all B2E mobile apps will be written by citizen developers and business analysts using codeless tools.

This trend has many CIOs concerned about how these novice developers will be trained and how data security will be maintained.

Demand for apps hampered by skills gaps

More businesses want to take advantage of the phenomenal increase in...

By Malcolm Carroll, 01 March 2018, 0 comments. Categories: App Platforms, CIO, Development.

Assessing the enterprise mobility lifecycle: ‘Progress, not perfection’

Ever heard the saying that “perfect is the enemy of good”? It applies to many situations in the business world where quick decisions sometimes trump long deliberations. Still, not too many people would be surprised to hear that technology adoption moves more slowly in the enterprise than it does elsewhere. 

Which is exactly why it was so refreshing to hear a comment in a recent interview about how companies should be approaching the enterprise mobility process. 

In a conversation with Enterprise Mobility...

By App47, 23 February 2018, 0 comments. Categories: Applications, App Platforms, CIO, Enterprise Mobility.

Organisations struggling to complete digital transformation initiatives – with revenues suffering

Mind the gap please! New research from application connectivity provider MuleSoft has revealed the vast majority of organisations will struggle with revenues if they fail to complete their digital transformation initiatives – and a skills gap is at the heart of the problem.

The study, which polled 650 IT decision makers (ITDMs) across seven countries and four continents, found 81% of respondents expect to see a negative impact on revenue in the coming 12 months if they fail to complete initiatives....

By James Bourne, 21 February 2018, 0 comments. Categories: CIO, Data & Analytics, Employees, Productivity.

Enterprises fail to achieve ‘transformational’ level of maturity for data and analytics

A total of 91% of enterprises throughout the world have failed to attain a "transformational" level of maturity when it came to data and analytics, according to a new report from Gartner.

The survey that polled 196 organisations worldwide revealed that although CIOs are considering data and analytics to be their top investment priority in the recent years,  60% of respondents have placed themselves in the lowest three levels on Gartner’s five-level maturity scale for data and analytics...

By Enterprise CIO, 20 February 2018, 0 comments. Categories: Big Data, CIO, Data Loss, Enterprise Mobility.

A guide: How to better manage your personal information

Today, information is being collected at a rapid pace. If you don't take the right steps to protect your information, you could suffer from a breach that would endanger your private banking and other personal information. Therefore, you need to manage it with the right tools and strategies. But this can seem overwhelming at first.

Luckily, it doesn't have to be. If you use the advice below you can have peace of mind and be efficient while using your information in the best way possible.

IT

The first...

By Rick Delgado, 20 February 2018, 0 comments. Categories: Big Data, CIO, Employees, Security.

Gartner identifies seven steps to bring down risk of security threats from Spectre and Meltdown

It is beneficial for leaders in the security and risk management field to adopt a pragmatic and risk-based approach to deal with the ongoing security threats posed by the "Spectre" and "Meltdown” vulnerabilities, according to Gartner.

Gartner identifies seven steps that security and risk heads can follow to bring down the risks associated with security threats.

Almost all modern IT systems are at risk of security threats so all desktops, mobiles, servers, virtual machines, IoT devices and...

By Enterprise CIO, 16 February 2018, 0 comments. Categories: CIO, Privacy, Security.

Winning the heart of consumers: How enterprises can battle digital natives

With increasingly fickle consumers who are not afraid to air their views on social media, it has never been more important for companies to fulfil their customers’ every want and need, in order to protect band reputation, garner loyalty and drive business success.

But how easy is it realistically for companies to answer the desires of the connected ‘I need everything now’ consumer?

Over the past few years, tech startups have been steaming ahead of big businesses when it comes to fulfilling...

By Rohit Garg, 15 February 2018, 0 comments. Categories: CIO, Collaboration, Employee Education, Employees.

UK CIOs believe Brexit will contribute to country’s decline as global business leader

A worrying portent from Pivotal Software in its latest research: three quarters of CIOs in the UK believe the country will lose its position as a global business leader after Brexit.

The study, which polled more than 100 CIOs, 100 IT decision makers and 2,000 employees in the UK, argues diminishing access to talent – cited by 59% of respondents – and investment in technology (cited by 46%) were the primary factors in hindering business success.

On the flip side, almost three quarters (72%) of CIOs...

By James Bourne, 13 February 2018, 0 comments. Categories: CIO, Employees, Productivity.

How digital transformation is making the CIO job role change ‘significantly’

More than half of respondents polled by the Cloud Industry Forum say their role has changed ‘significantly’ as a direct result of digital transformation.

The study, conducted alongside hybrid IT services provider Ensono, polled 200 UK IT and business decision makers. 56% said their role had significantly changed, with 51% saying their responsibilities has increased and 47% adding they were under greater pressure to deliver. This is more likely with the IT side of the house, the research adds, with...

By James Bourne, 07 February 2018, 0 comments. Categories: CIO, Collaboration, Employees, Enterprise Mobility.