Winning the heart of consumers: How enterprises can battle digital natives

With increasingly fickle consumers who are not afraid to air their views on social media, it has never been more important for companies to fulfil their customers’ every want and need, in order to protect band reputation, garner loyalty and drive business success.

But how easy is it realistically for companies to answer the desires of the connected ‘I need everything now’ consumer?

Over the past few years, tech startups have been steaming ahead of big businesses when it comes to fulfilling...

By Rohit Garg, 15 February 2018, 0 comments. Categories: CIO, Collaboration, Employee Education, Employees.

How digital transformation is making the CIO job role change ‘significantly’

More than half of respondents polled by the Cloud Industry Forum say their role has changed ‘significantly’ as a direct result of digital transformation.

The study, conducted alongside hybrid IT services provider Ensono, polled 200 UK IT and business decision makers. 56% said their role had significantly changed, with 51% saying their responsibilities has increased and 47% adding they were under greater pressure to deliver. This is more likely with the IT side of the house, the research adds, with...

By James Bourne, 07 February 2018, 0 comments. Categories: CIO, Collaboration, Employees, Enterprise Mobility.

New report assesses how organisations are facing issues with collaborative working

A new report from Clarizen, a project management software provider, has shown how organisations are increasingly relying on mobile working – and the issues companies are facing with their collaboration software.

The study, titled ‘Powering Remote Working’, polled more than 300 executives from a range of global companies and found 70% of businesses say they have employees, departments and teams spread across several sites or working from home.

Yet many problems persist with a mobile working...

By James Bourne, 01 February 2018, 0 comments. Categories: Collaboration, Enterprise Mobility, Productivity.

Microsoft launches new features for Teams including shortcuts and searches

Microsoft has launched a series of new features for Teams, its Slack-targeting collaboration tool, including shortcuts, @mentions, and a new search function.

The move represents the largest feature release for Teams since its rollout to Office 365 customers in March.

Users can now include information from apps in conversations, including project management tools Trello and Wrike, as well as access a personal view of apps.

Other features include integration with different Microsoft services. A feature called...

By James Bourne, 30 January 2018, 0 comments. Categories: Applications, Collaboration, Enterprise Mobility, Productivity.

Smartsheet acquires Converse.AI to help automate enterprise collaboration

Software as a service collaboration platform provider Smartsheet is to acquire Converse.AI to help give the company another ‘step forward’ in its ethos on automation in the workplace.

The Washington-based firm aims to give organisations a one-stop-shop with wide visibility on projects through collaborative dashboards, widgets, calendars, and more. Customers include more than half of the Fortune 500, including Netflix and Cisco. Converse.AI integrates with enterprise social products such as Slack,...

By James Bourne, 16 January 2018, 0 comments. Categories: Collaboration, Employees, Enterprise Mobility, M&A.

Dreamforce 2017 shows progress in Salesforce's push into AI

Company steps up investment in Einstein platform

A few weeks ago, I had the pleasure of attending Salesforce's annual Dreamforce event in San Francisco. The event saw an astonishing 170,000 attendees, made up of customers, partners and members of the Salesforce community.

Salesforce is firing on all cylinders at the moment following a monster quarter in which revenue grew 25 percent, making it the fastest enterprise software company to reach $10 billion in annual revenue.

One of the most interesting areas...

By Nicholas McQuire, 06 December 2017, 0 comments. Categories: App Platforms, Collaboration, Marketing.

The rise of intelligent apps: Where do we go from here?

From mobile banking on the go to managing your calories – there is an app for anything and everything. In this app-centric world, it comes as no surprise that businesses want to make sure they have a mobile presence that not only provides a full-service experience to customers at the tap of a screen, but also a user-friendly one.

People and businesses weren’t always this heavily invested in apps though. There has been a gradual progression in the functionality and adoption of apps as well as how...

By Avinash Misra, 05 December 2017, 0 comments. Categories: App Platforms, Collaboration, Enterprise Mobility, Productivity.

How accessible unified communications can change the enterprise – without breaking the budget

Enterprise communications are struggling to meet the needs of modern workplaces which are becoming more flexible, collaborative and mobile than ever before. When you then add more connected devices, the rise of bots, advanced analytics, focus on regulatory security and privacy concerns, you have a communications landscape that is rapidly growing in complexity. A new enterprise unified communication and collaboration (UC&C) survey from Wainhouse Research explores the trends and preferences in business...

By Moussa Zaghdoud, 27 November 2017, 0 comments. Categories: Cloud , Collaboration, Employees, Enterprise Mobility.

Enterprise video usage continues to rise – but integration issues remain

Enterprises are creating more video content than ever – but concerns remain around whether software platforms can fully support video natively.

That’s the key finding from a study from video technology provider Kaltura. The company’s fourth annual State of Video in the Enterprise report, which polled almost 650 enterprise professionals, found an overwhelming interest in enterprise video integration.

90% of respondents from large businesses said video content and workflows need to be...

By James Bourne, 16 November 2017, 0 comments. Categories: Collaboration, Employees, Enterprise Mobility, Mobile.

Facebook updates Workplace progress a year on – and adds desktop app

It has been a year since Facebook officially went public with Workplace, its enterprise-focused tool – or rather, it has been a year since Facebook rebranded and made the product generally available.

This first birthday is therefore an apt time to reflect on the product’s growth, and a post from Julien Codorniou, VP Workplace at Facebook, gives some interesting statistics. More than 30,000 organisations are using Workplace worldwide – double that of six months ago – with more than one...

By James Bourne, 26 October 2017, 0 comments. Categories: Applications, Collaboration, Enterprise Mobility, Productivity.