Aryaka and China Mobile International team up for enterprise-grade SD-WAN

The benefits of software-defined wide area networks (SD-WAN), should be known by organisations, even if implementation is still a little early. Improved agility and lower cost will be a given, but each enterprise’s needs – as well as their networks – will all be different.

Aryaka, a provider of software-defined network connectivity, has announced a strategic partnership with China Mobile International (CMI) to deliver what they are calling ‘the first fully compliant global SD-WAN...

By James Bourne, 09 April 2018, 0 comments. Categories: Cloud , Collaboration, Productivity.

The differences between SaaS and on-premise software asset management: A guide

Software asset management (SAM) plays an integral role in today’s businesses. It helps with cost optimisation, operational efficiency, and risk mitigation. Most companies implement SAM to deal with the complexity of on-premise asset management. As companies started to move towards software as a service (SaaS), IT managers hoped for easier software license compliance and simplified processes.

For a while, there were talks of SAM elimination. That didn't happen. Instead, SaaS has brought its own set...

By Prasanna Kulkarni, 04 April 2018, 0 comments. Categories: CIO, Cloud , Collaboration, Employees.

Collaboration revenues push $10bn in Q4 with Cisco and Microsoft fighting for first place

The enterprise collaboration market has never been as hot as it is today with Cisco and Microsoft duelling for top spot, according to Synergy Research.

The figures, based on Q4 data, show total collaboration revenues, including unified communications, telepresence, email software, enterprise social and content management and more, hit just under $10 billion, an all-time high.

Cisco places just ahead of Microsoft in the overall stakes, well ahead of IBM and Avaya in third and fourth place respectively - yet...

By James Bourne, 28 March 2018, 0 comments. Categories: Collaboration, Enterprise Mobility, Microsoft.

Too many apps? Toil and sloth: How multiple collaboration tools leads to wasted work

Hands up if you’ve never lost your train of thought when flipping between emails and spreadsheets trying to get two things done at once?

We’ve all done it – and a new study from unified communications provider RingCentral finds employees waste up to an hour of their working days hopping between apps, leading to a deficit of up to 32 days a year.

The study, which surveyed more than 2,000 knowledge workers across the US, UK and Australia, found more than two thirds (68%) said they toggle...

By James Bourne, 16 March 2018, 0 comments. Categories: Applications, Collaboration, Employees, Enterprise Mobility, Productivity.

It takes two for Tangoe: Why the CFO and CIO are equal in the digital transformation drive

The best practice on the C-suite merry-go-round when it comes to organisational digital initiatives changes depending on what you read. “Is the CFO the key to digital transformation?” asked CIO.com last year, while TechEdge posits “Are CIOs ready to lead the digital transformation?” Forbes, meanwhile, published a piece which argues

By James Bourne, 13 March 2018, 0 comments. Categories: CIO, Cloud , Collaboration, Enterprise Mobility.

Microsoft adds voice interactions, transcription and translation to Teams collaboration mix

Microsoft is adding a variety of capabilities to its Teams product including Cortana voice interactions, message translations, and cloud-based recording and transcription.

The updates come as Microsoft Teams reaches its first birthday. Microsoft had previously issued features for Teams in January around shortcuts, mentions and search. These updates, however, are focused on more ambitious...

By James Bourne, 12 March 2018, 0 comments. Categories: Collaboration, Enterprise Mobility, Microsoft.

Unified comms as a service market ‘blossoming’ with Mitel and RingCentral leading the way

Unified communications as a service (UCaaS) growth is now consistent at 300,000 seats per quarter with Mitel and RingCentral at the top – and there is plenty more growth where that came from.

That is the verdict of Synergy Research, a long-time observer of enterprise infrastructure markets. The research defines UCaaS as ‘a communications service where service providers host and develop their own proprietary cloud PBX platform, enabling PSTN (public switched telephone network) connectivity and...

By James Bourne, 06 March 2018, 0 comments. Categories: Cloud , Collaboration, Productivity.

Totango secures $9 million in funding to help organisations improve customer engagement

Totango, an enterprise software provider based out of San Mateo and Tel Aviv, has announced a $9 million funding round to help ‘scale the company to exponential growth.’

Participants in this round of funding included four existing investors, BGV, Canvas, Pitango and Interwest, as well as a new investor in Grayhawk Capital.

The company offers a variety of products based around what it calls the customer success industry. As opposed to focusing on getting sales in and leaving the customer to their...

By James Bourne, 02 March 2018, 0 comments. Categories: Collaboration, Enterprise Mobility.

Winning the heart of consumers: How enterprises can battle digital natives

With increasingly fickle consumers who are not afraid to air their views on social media, it has never been more important for companies to fulfil their customers’ every want and need, in order to protect band reputation, garner loyalty and drive business success.

But how easy is it realistically for companies to answer the desires of the connected ‘I need everything now’ consumer?

Over the past few years, tech startups have been steaming ahead of big businesses when it comes to fulfilling...

By Rohit Garg, 15 February 2018, 0 comments. Categories: CIO, Collaboration, Employee Education, Employees.

How digital transformation is making the CIO job role change ‘significantly’

More than half of respondents polled by the Cloud Industry Forum say their role has changed ‘significantly’ as a direct result of digital transformation.

The study, conducted alongside hybrid IT services provider Ensono, polled 200 UK IT and business decision makers. 56% said their role had significantly changed, with 51% saying their responsibilities has increased and 47% adding they were under greater pressure to deliver. This is more likely with the IT side of the house, the research adds, with...

By James Bourne, 07 February 2018, 0 comments. Categories: CIO, Collaboration, Employees, Enterprise Mobility.