Remote support software gaining popularity – but more can be done for optimal experience

More than half of companies say remote access and remote support software is highly business critical – as TeamViewer notices an increase in use cases.

The figures come from research conducted by the vendor, alongside Research Now SSI, which aimed to focus on the most popular bundles associated with remote collaboration software, alongside potential barriers to implementation.

By James Bourne, 10 August 2018, 0 comments. Categories: Collaboration, Employees, Enterprise Mobility, Productivity.

Google digs deeper into the enterprise at Google Cloud Next ‘18

Google Cloud Next '18 put customers, developers, partners and analysts through their paces last week in San Francisco, with an exhausting set of more than 100 announcements. The event confirmed the transformation Google Cloud has undergone since Diane Greene took the helm, and it revealed Google's growing momentum with enterprises and advances against Amazon Web Services and Microsoft.

But if Google really wants to vie for cloud supremacy in the next few years, it must also improve its global...

By Nicholas McQuire, 09 August 2018, 0 comments. Categories: Applications, Cloud , Collaboration, Data & Analytics, Enterprise Mobility.

Dealing in data: Insider tips for effective document management during the M&A process

The efficient management of sensitive and confidential documents is crucial to the completion of a smooth M&A process.

From a seller’s perspective, decisions need to be made throughout the process about who has access to what information, due to competition and privacy concerns. From a buyer’s perspective, the transaction will only proceed once the...

By Tom Wheeler, 08 August 2018, 0 comments. Categories: CIO, Collaboration, Data & Analytics, Employees, M&A.

Chief data officer role ‘could be pivotal’ in helping sort enterprise data deluge

How are enterprises getting to grips with the data and analytics deluge – and how vital is employing a chief data officer?

According to new research published by MicroStrategy, more than half (57%) of the 500 companies polled said they had a chief data officer (CDO), with the study saying the role ‘could be pivotal’ in helping democratise data and analytics across organisations.

By James Bourne, 08 August 2018, 0 comments. Categories: Big Data, CIO, Collaboration, Employees.

Enterprise AR and VR will be the operators’ playground – once 5G wrangling is sorted out

Augmented reality (AR) and virtual reality (VR) over wireless networks is gaining momentum in the industrial sector. According to the latest study from ABI Research, 10% of industrial smart glasses, alongside standalone VR devices, will be connected to 5G by 2026.

The analyst firm argues that many telecom operators, such as Verizon, SK Telekom and Orange, as well as connectivity players such as Qualcomm, Huawei, Ericsson and Nokia, see VR as a key benefit of 5G technologies – when they get here. ABI...

By James Bourne, 09 July 2018, 0 comments. Categories: App Platforms, Collaboration, Enterprise Mobility, Productivity, UX, Wearables.

Capgemini notes how and why companies still struggle with their digital transformation initiatives

Organisations have hit a wall with regard to digital transformation – perhaps as a result of previously inflated expectations – according to the latest report from Capgemini.

The consultancy firm has put its findings in a report, titled ‘Understanding Digital Mastery Today’, focusing on the differences in company opinion between 2012 and 2018.

There was no change between 2012 and 2018 in terms of organsiations’ digital capabilities, with 39% of the 1,300 global executives polled...

By James Bourne, 06 July 2018, 0 comments. Categories: CIO, Collaboration, Employees, Enterprise Mobility.

How to combat low technology confidence in your workplace

Workplace technology develops and transforms at an incredible pace; we see new possibilities for working each day from the latest video calling software to voice-powered assistants and virtual office spaces.

Almost 50% of executives are planning to invest more than £10m in digital technologies and ways of working by 2020.The allure of new IT designed to modernise and innovate, bolster employee...

By John Brett, 29 June 2018, 0 comments. Categories: Collaboration, Employee Education, Employees, Productivity.

New research sounds warning over balancing employee productivity and security

There always needs to be a fine line between ensuring productivity within employees and keeping them happy. Take the story earlier this month regarding an employee in Japan who was publicly admonished for ‘habitually’ leaving his desk a few minutes early for lunch.

Yet new figures from Spiceworks have found that employees spend up to 26 days per year on websites unrelated to their job.

According...

By James Bourne, 25 June 2018, 0 comments. Categories: Collaboration, Enterprise Mobility, Productivity, Security.

Four steps to boost service management self-service portal uptake

Increasing self-service portal uptake for the service desk can be a yeoman’s task, and many organizations simply say the heck with it and focus on other things, things that they feel they have a better shot at addressing. While there may not always be specific ways to take on such a seemingly unyielding task, there are steps that can be taken to generate success.

Using a real-life example, my colleague Jeroen Janssen, a service management consultant, recently worked with the London...

By Nancy Van Elsacker Louisnord, 18 June 2018, 0 comments. Categories: Collaboration, Employee Education, Employees.

How secure mobile messaging is starting to make progress in healthcare

It goes without saying that healthcare data is vitally important to keep secure. Many health organisations are as a result a bit reticent when it comes to adopting new technologies – take recent stories around how millennial doctors are puzzled by fax machines, or how the NHS still has more than 10,000 of the machines in...

By James Bourne, 14 June 2018, 0 comments. Categories: Collaboration, Employees, Enterprise Mobility, Productivity.