Salesforce addresses smartphone adoption, adding mobile tools to Service Cloud

Aphrodite Brinsmead, Senior Analyst, Customer Experience and Interaction, Ovum

At its New York roadshow at the end of February 2013, announced new mobile capabilities for its Service Cloud customer service platform. The announcement was part of discussions that focused on the vendor’s new messaging about the customer-centric enterprise. Salesforce’s new mobile capabilities follow a slew of announcements around mobility from contact center infrastructure, workforce optimization, and speech recognition...

By Ovum StraightTalk, 18 March 2013, 0 comments. Categories: Development, Enterprise Mobility.

IBM expands MobileFirst initiative to protect iOS enterprise apps

Tech giant IBM is rolling out enhanced enterprise security software, in the shape of IBM AppScan Source 8.7 for iOS, helping keep Apple apps and devices safe.

This is another indication that IBM, expanding on its MobileFirst initiative, is strengthening its mobile plays, having made 10 acquisitions in the mobile realm since 2006.

Part of the software’s appeal, according to IBM, is that it can automatically identify the path of data in an application, how it enters and leaves.

The problem of data leakage is an...

By James Bourne, 22 February 2013, 0 comments. Categories: CIO, Development, Enterprise Mobility, iOS, Security.

How to create the agile enterprise

By Michael Azoff, Principal Analyst, Software Solutions GroupThe concept of the agile enterprise – set out in Ovum’s latest report, Agile and Lean Business Transformation – arises from practices that embrace common principles and values, such as putting uppermost the delivery of value to the customer and high-quality products.

Three areas are explored for creating the agile enterprise: innovation, organisation management, and IT department agility. Large enterprises face three primary challenges: first,...

By Ovum StraightTalk, 05 February 2013, 0 comments. Categories: Development, Enterprise Mobility.

Intel focusing on enterprise app space #AppsWorld

Intel is using its Intel Developers Conference this year to push towards enterprise apps and engaging developer communities.

And according to the computing giant, this year will see huge leaps in the enterprise app space.

“We think 2013 is the year of the enterprise app,” writes Intel in an industry view, adding: “CIOs from most industries will be accelerating their efforts to expose their enterprises to the exciting mobile...

By James Bourne, 29 January 2013, 0 comments. Categories: CIO, Development, Enterprise Mobility, Security.

How to make better apps for small to medium sized businesses

Entrepreneurs, one-man operations, small and medium sized businesses have been quick to embrace mobility because they all have one thing in common, flexibility.

Small and medium sized enterprises (SMEs) have flexibility in the way they run their business, and the agility and adaptability to respond to market and technological changes.

According to research conducted in the third quarter of last year, over 90% of US small...

By Matthew Henkes, 03 January 2013, 0 comments. Categories: Design, Development, Microsoft.

Why measuring ROI on enterprise apps kills innovation #Appsworld

Measuring the ROI of enterprise apps on a case by case basis can hamper innovation, according to experts appearing in the enterprise track at Apps World this morning.

The panel debate, involving experts from IBM, GSK, Compsoft, SAP, Com-Tec-Co, and Mubaloo, discussed the challenges and opportunities around app implementation in the enterprise.

Measuring ROI across the app portfolio, rather than on a case by case basis allows for a more ‘darwinistic’ approach to development, argued Ashley George,...

By Matthew Henkes, 02 October 2012, 0 comments. Categories: Development, Enterprise App Stores, Enterprise Mobility.

#AppsWorld preview: Why enterprise app development is ‘a people project’

One of the common pitfalls in the implementation of internal enterprise apps, following an arduous design, development and implementation process, is that uptake among users just doesn’t happen because the project didn’t properly consider their needs and didn’t involve them in the design and build.

Paul Heybourne, global technology innovation manager at Aviva, set the tone for a whole internal apps strategy at the firm after identifying a business case for an app to streamline the process of...

By Matthew Henkes, 05 September 2012, 0 comments. Categories: Design, Development, Employees.

Apigee enhances enterprise grade API management

Application programming interface management company Apigee has revamped its platform, aiming to make enterprise-grade API management available to all users.

The next generation API platform will allow enterprises with up to 3.5million API calls per month self-service access for no cost.

The USP revolves around the fact that any enterprise, from small to multi-national, can get in on the exploding app economy action.

There are four services the new Apigee API platform provides:

  • Gateway services – for exposing, managing and scaling APIs
  • App services – built on open...

By James Bourne, 24 August 2012, 0 comments. Categories: Development, Enterprise Mobility.

Meteor raises over £7m in enterprise app fund drive

The innovative idea of a start-up helping a start-up is in evidence with Meteor Development Group’s multi-million pound fund to aid enterprise app development.

Meteor – described as ‘Silicon Valley’s newest star’, is an open-source platform which allows developers to utilise their JavaScript framework to build apps on their PCs without having to fight with other non-Java codes.

And during this round of fund-raising,...

By James Bourne, 26 July 2012, 0 comments. Categories: Development, Enterprise Mobility.