Four steps to boost service management self-service portal uptake

Increasing self-service portal uptake for the service desk can be a yeoman’s task, and many organizations simply say the heck with it and focus on other things, things that they feel they have a better shot at addressing. While there may not always be specific ways to take on such a seemingly unyielding task, there are steps that can be taken to generate success.

Using a real-life example, my colleague Jeroen Janssen, a service management consultant, recently worked with the London...

By Nancy Van Elsacker Louisnord, 18 June 2018, 0 comments. Categories: Collaboration, Employee Education, Employees.

Most employees believe their CIOs aren’t receptive to their technology needs

Gartner’s latest survey has found that less than 50% of IT and non-IT workers believe their CIOs are aware of digital technology problems that affect them. It was found that 58% of European CIOs are more aware of technical challenges than American workers (41%) believe they are.

Whit Andrews, vice president and distinguished analyst at Gartner, said: “Non-IT workers aren't likely to use the IT help desk as their first source of assistance, and are less likely to believe in the value of their...

By Enterprise CIO, 06 June 2018, 0 comments. Categories: CIO, Employee Education, Employees, Enterprise Mobility.

CIO job responsibilities in 2018: Driving business transformation and innovation

According to a Forrester report, CIOs are now viewed as the most important senior leaders in driving business transformation and innovation, and many believing they have more input than a CEO. Forrester highlights the CIO’s key role in supporting business change with technology playing a key part in breaking down barriers in the structure of organisations. These and more comprise the CIO's job...

By Nick Pike, 29 May 2018, 0 comments. Categories: CIO, Development, Employee Education, Employees, Enterprise Mobility.

How to handle digital transformation and collaboration at large enterprises

You’ve got a team of 500 and some of them have been with the business more than thirty years. They are still thriving, as is the business, and, overall, you are doing really well. It’s a promising time, but not one without its challenges, because large companies don’t work the same way that they used to.

One of the biggest but often overlooked challenges for large, legacy enterprises, is how to collaborate effectively at scale and how to move on from older systems. If you're seeking to...

By Johann Butting, 22 May 2018, 0 comments. Categories: Collaboration, Employee Education, Employees, Productivity.

Five secrets of successful CISOs: Communication, regulation, and more

Today’s CISO is bombarded by jargon. Vendors want them to believe that everything from artificial intelligence, machine learning to blockchain is the silver bullet that will solve all their problems. Far from all the marketing and hype the reality is very different. At the end of the day all CISOs really care about is getting the basics of security right.

More often than not they are caught between a rock and a hard place. Attacks and threats get ever more sophisticated yet senior management...

By Matt Middleton-Leal, 22 May 2018, 0 comments. Categories: CIO, Data & Analytics, Data Loss, Employee Education, Employees, Security.

Dealing with insider threats and keeping your enterprise secure: A guide

There are many threats to enterprise cyber security with most coming from external threat actors. One of the most overlooked threats that companies are not safe from is insider threats. Security professionals are constantly being warned about insider threats and in A10 Networks AIR report earlier this year almost half (48 percent) of IT leaders say they agree or strongly agree that their employees do not care about its security practices. With companies aware of the issue, what...

By Ronald Sens, 21 May 2018, 0 comments. Categories: Employee Education, Employees, Security.

To maximise existing tech talent, it’s important to facilitate innovation skills

It’s no secret that IT talent is in short supply. With the ever-increasing number of technological channels, data sources and platforms, the demand for tech-savvy talent is innumerable. Randstad Technologies, a tech jobs specialist company, indicated that they have seen a 104 percent year-over-year increase in demand for skills in technologies such as iOS, Android, HTML5, Angular, Java and...

By Johan den Haan, 18 May 2018, 0 comments. Categories: CIO, Collaboration, Employee Education, Employees.

Focusing on the customer experience at a software organisation – from the service desk onwards

As a team leader, I always strive to build strong relationships between our team and our customers. That's done, in part, by making sure the software product is always up to standard, but that's not always enough. Customer success is incredibly relevant to the service your organization provides, through the service desk and to offer better services, you must know what your customer wants from you, and what you can do to make customer relationships successful. 

To do this, consider the...

By Nancy Van Elsacker Louisnord, 17 May 2018, 0 comments. Categories: Collaboration, Employee Education, Employees.

A five step guide to building your digital transformation dream team

There’s a sense in enterprises today that digital change is now inevitable. By the end of 2019, spending on digital transformation will reach £1.2 trillion worldwide—up 42% from 2017, according to a report from (IDC) late last year.

But for many enterprises, it is not just the usual challenges such as organisational resistance to change and legacy business models that make the digital transformation journey difficult. Securing investment is a...

By Nick Pike, 27 April 2018, 0 comments. Categories: Applications, Design, Employee Education, Employees, Enterprise Mobility.

Why the future of automation is in our hands

From online grocer Ocado’s prototype robotic arm which collects hard-to-reach items from supermarket shelves, to devices like FoldiMate that help with tasks around the home, automated technologies are becoming an ever more common feature of our day-to-day lives.

Despite the remarkable new possibilities these advances unlock, as General Manager of CA Technologies EMEA, I know that automation is a divisive...

By Marco Comastri, 25 April 2018, 0 comments. Categories: Employee Education, Employees, Enterprise Mobility, IoT.