Winning the heart of consumers: How enterprises can battle digital natives

With increasingly fickle consumers who are not afraid to air their views on social media, it has never been more important for companies to fulfil their customers’ every want and need, in order to protect band reputation, garner loyalty and drive business success.

But how easy is it realistically for companies to answer the desires of the connected ‘I need everything now’ consumer?

Over the past few years, tech startups have been steaming ahead of big businesses when it comes to fulfilling...

By Rohit Garg, 15 February 2018, 0 comments. Categories: CIO, Collaboration, Employee Education, Employees.

Lack of knowledge around biometrics apparent – but could they be coming to a workplace near you?

A new piece of research from employee software provider TSheets shows a worrying lack of knowledge around what biometric data represents – and concern over how it may be used.

The survey collated responses from 500 US residents and asked them what they thought contained biometric data. The answers offered to respondents were DNA, facial photographs, fingerprints, hand geometry, iris scan, and retina scan. Of course, participants should have selected all of those options – but 37.3% opted for...

By James Bourne, 08 February 2018, 0 comments. Categories: Authentication, Employee Education, Employees, Identity, Security.

GE’s aviation arm successfully pilots Vuzix AR glasses and video streaming

The aviation arm of General Electric (GE) is focusing on augmented reality (AR) to help its engineers and technicians work more productivity ‘hands-free and heads-up’, according to AR hardware manufacturer Vuzix.

The Rochester-based technology supplier announced that GE’s aviation operations unit has successfully piloted streaming product Vuzix Basics Video. Working in tandem with the Vuzix M300 smart glasses, the combined product aims to connect field technicians with remote experts for...

By James Bourne, 26 January 2018, 0 comments. Categories: App Platforms, Employee Education, Productivity, Wearables.

Get your working processes up to scratch or employees will look elsewhere, firms warned

Are your working processes as good as they could be? Nintex, a workflow automation software provider, argues a third of employees at US companies are looking for new jobs because their company’s processes are broken beyond repair.

The company surveyed 1,000 full time employees at US organisations with more than 1,000 employees, and found that tech troubleshooting was the corporate process which caused the most frustration. Lacking access to certain tools and documents was also frequently cited as...

By James Bourne, 18 January 2018, 0 comments. Categories: Employee Education, Employees, Enterprise Mobility.

Five steps to building a helpdesk knowledge base

Improving the quality of service delivery is a commendable goal, but our day-to-day workload sometimes means this remains an elusive fantasy. Few of us have the time to sit down and consider the benefits that a well-constructed, shared and used knowledge base can provide. In many organizations, the knowledge base is underutilized.

For example, in my experience managing the service desk-focused company, TOPdesk, I’ve seen periods of time when as many as 85% of companies with a service management solution...

By Nancy Van Elsacker Louisnord, 17 January 2018, 0 comments. Categories: Employee Education, Employees, Productivity.

LinkedIn’s data on emerging jobs cites machine learning and data science skills as key

If you want to get the bleeding edge jobs in tech, machine learning, big data, and data science are the ways forward, according to new research from LinkedIn.

The social giant analysed its own data from the past five years to come up with a variety of trends on which jobs and skills are on the rise – and what they are replacing.

Of the top 10 emerging jobs – those whose rate of growth have been at least four and a half times in the past five years – six of them are tech-specific. Machine...

By James Bourne, 13 December 2017, 0 comments. Categories: CIO, Employee Education, Employees.

Fear of change holds organisations back in digital transformation push

What does the term digital transformation mean exactly? As a recent report points out, it can mean ‘both everything and nothing.’

“To some companies, [it is] the difference between competing and collapsing, the lynchpin in surviving the rapidly changing commercial landscape…to others, it’s a task that sits on a never-ending to-do list, regarded as little more than another business buzzword,” Microsoft’s UK enterprise team explains.

The report, from Microsoft, YouGov,...

By James Bourne, 31 October 2017, 0 comments. Categories: Employee Education, Employees, Enterprise Mobility, IoT, Microsoft, UX.

The key to strengthening mobility in your enterprise

"A simple upgrade in technology is not enough today to address the challenges of deploying and managing too many incompatible devices that perform different functions for different users."

Those are the words of Lisa London in a recent piece for IndustryWeek

As businesses have grown increasingly complex, London says, they have become increasingly reliant upon mobile technology to boost productivity and keep...

By App47, 16 October 2017, 0 comments. Categories: Applications, Employee Education, Employees, Enterprise Mobility.

Analysing Apple DEP and how it enhances EMM

Enterprise technology has always been a target for hackers, so why are IT teams working harder than ever to protect company data? After all, security systems have never been more advanced.

In today’s digital business landscape, cutting-edge technology can be a double-edged sword. Employees enjoy the efficiency and freedom smartphones provide, but attackers are also using these devices to breach enterprise security at an alarming rate. In fact, 

By MOBI, 17 August 2017, 0 comments. Categories: Employee Education, Employees, Enterprise Mobility, iOS, Security.

CIOs in Hong Kong stepping up fight against lax BYOD practices, new data reveals

One in three CIOs polled by Robert Half say a ‘lack of employee knowledge and skills around data security’ will be the biggest security risk their organisation faces in the coming five years.

The study, which surveyed 100 CIOs and CTOs in Hong Kong, found that almost three quarters (74%) of respondents allow their employees to access corporate data on their personal devices.

Only one respondent said their company was doing nothing to protect the company’s data on BYOD, while deployment of...

By James Bourne, 16 May 2017, 0 comments. Categories: BYOD, CIO, Employee Education, Employees, Enterprise Mobility.