It’s time to re-energise IT – and make the IT department more than a M*A*S*H unit
There’s no holding back the obvious truths in the land of IT. Helpdesks are inundated and overwhelmed; we are overworked and our teams are scrambling for some lucidity. The problem is simple, and most of us know: mundane, repeated and wearisome tasks that can, or probably should, be automated.
Much stress and time could be saved for our IT team’s employees by taking away some of these entanglements, but many organisations overlook doing so in the name of convenience...