Organisations struggling with seamless customer experiences, MuleSoft argues

In a continually on-demand world, the key to success for organisations is seamless access across all channels. Alas, according to a new report from app network platform provider MuleSoft, many companies are struggling on that front.

The findings appear in the company’s Consumer Connectivity Insights 2018 study. The report, which surveyed more than 8,000 consumers globally, found that four in five (81%) saw banking, insurance, retail or government as providing a disconnected experience. More than half...

By James Bourne, 19 June 2018, 0 comments. Categories: App Platforms, Enterprise Mobility, Mobile, Productivity, Research.

How banking, manufacturing and telecoms will spend their ICT budgets in 2018

Global ICT spending will hit almost $4 trillion (£2.8tn) in 2018 according to IDC – and while the consumer market will have the largest share, major investments will take place in the manufacturing, banking, and professional services spaces.

The consumer market will account for $1.5tn in ICT spending in 2018, IDC added, but on the industrial side, banking, discrete manufacturing, telecommunications and professional services will be the four largest industries for spending. Banking will be the...

By Enterprise CIO, 02 February 2018, 0 comments. Categories: CIO, Data & Analytics, Marketing, Mobile.

WhatsApp Business slated to roll out soon

WhatsApp Business is slated to roll out soon to capitalise on the popular messaging app's use for business purposes.

The new app will have all the apt features for business communication such as auto responses, creating a business profile, chat migration, and analytics. WhatsApp has shared the details about the app in a new FAQ published on its site.

The app enables segregation of business accounts into verified and non-verified. One can check a business' profile to see which type of account they are...

By Enterprise CIO, 08 December 2017, 0 comments. Categories: Mobile.

Enterprise video usage continues to rise – but integration issues remain

Enterprises are creating more video content than ever – but concerns remain around whether software platforms can fully support video natively.

That’s the key finding from a study from video technology provider Kaltura. The company’s fourth annual State of Video in the Enterprise report, which polled almost 650 enterprise professionals, found an overwhelming interest in enterprise video integration.

90% of respondents from large businesses said video content and workflows need to be...

By James Bourne, 16 November 2017, 0 comments. Categories: Collaboration, Employees, Enterprise Mobility, Mobile.

Enterprise video making ‘quick’ shift to mobile devices, says IBM

There has been a ‘dramatic’ increase in mobile video viewership and resolution in the enterprise, according to a new missive from IBM.

According to data pooled from billions of views across IBM Cloud Video’s enterprise service, mobile viewership had increased five-fold to almost one third of views – 5.8% to 28.8% respectively. More views beget bigger files – the average video file size for the enterprise increased by 29% from 2015 to 2016 – while the company also noted...

By James Bourne, 10 March 2017, 0 comments. Categories: Collaboration, Enterprise Mobility, Mobile.

WhatsApp is taking over at work: Are contextual apps the answer?

(c)iStock/hocus-focus

The promise of unified collaboration and communication in the workplace is an empty one; instead we’re seeing greater fragmentation as we use more tools and apps than ever.

Day to day I use any combination of Skype, Keevio, SMS, IRC or Slack, WhatsApp, Facebook Messenger, any one of Google’s three messaging apps, and let’s not forget good old phone calls. 

People are more engaged with apps they use socially and in their home life, so we’re inevitably seeing...

By Rob Pickering, 19 December 2016, 0 comments. Categories: Mobile.

BlackBerry moves away from smartphones – more focus on software and security

(c)iStock.com/thamerpic

It’s official: BlackBerry is no longer committed to making its own hardware.

The announcement was made – or rather, it was mentioned as an aside – in BlackBerry’s most recent earnings report.  “The company plans to end all internal hardware development and will outsource that function to partners,” said John Chen, BlackBerry CEO, in a statement. “This allows us to reduce capital requirements and enhance return on invested...

By James Bourne, 29 September 2016, 1 comment. Categories: BlackBerry, Enterprise Mobility, Mobile, Security.

Four key tips to make flexible working arrangements succeed

(c)iStock.com/Bobboz

Organisations are increasingly under pressure to help improve work/life balance for their employees. Following the introduction of the flexible working legislation in the UK that came into place two years ago, a number of businesses are starting to realise the benefits of offering flexible working options. Benefits include happier, and ultimately more productive...

By Andy Nolan, 21 September 2016, 0 comments. Categories: Collaboration, Employees, Mobile, Productivity.

How the rise of the bots could change the enterprise

(c)iStock.com/ThomasVogel

By Justin Grimsley

Think back to the last time you ordered lunch for the office. Remember how much of a hassle it was, especially when catering to food allergies and preferences? Well, Taco Bell aims to change that experience with the introduction of TacoBot. Now, as you’re collaborating with colleagues on Slack, everyone in the...

By VMware AirWatch, 24 August 2016, 0 comments. Categories: Collaboration, Mobile, Productivity.