UK CIOs believe Brexit will contribute to country’s decline as global business leader

A worrying portent from Pivotal Software in its latest research: three quarters of CIOs in the UK believe the country will lose its position as a global business leader after Brexit.

The study, which polled more than 100 CIOs, 100 IT decision makers and 2,000 employees in the UK, argues diminishing access to talent – cited by 59% of respondents – and investment in technology (cited by 46%) were the primary factors in hindering business success.

On the flip side, almost three quarters (72%) of CIOs...

By James Bourne, 13 February 2018, 0 comments. Categories: CIO, Employees, Productivity.

New report assesses how organisations are facing issues with collaborative working

A new report from Clarizen, a project management software provider, has shown how organisations are increasingly relying on mobile working – and the issues companies are facing with their collaboration software.

The study, titled ‘Powering Remote Working’, polled more than 300 executives from a range of global companies and found 70% of businesses say they have employees, departments and teams spread across several sites or working from home.

Yet many problems persist with a mobile working...

By James Bourne, 01 February 2018, 0 comments. Categories: Collaboration, Enterprise Mobility, Productivity.

Sprawling IT complexity could make it ‘impossible’ for IT to manage digital performance

More than three quarters of organisations say sprawling IT complexity could soon make it ‘impossible’ to manage digital performance effectively.

That is the key finding from a new report from Dynatrace, who polled 800 CIOs in large enterprises with more than 1,000 employees. 76% of CIOs polled say multi-cloud makes it especially difficult and time-consuming to monitor and understand the impact cloud services have on the user experience, while a similar number (72%) say monitoring the performance...

By James Bourne, 31 January 2018, 0 comments. Categories: Applications, CIO, Cloud , COPE, Productivity.

Microsoft launches new features for Teams including shortcuts and searches

Microsoft has launched a series of new features for Teams, its Slack-targeting collaboration tool, including shortcuts, @mentions, and a new search function.

The move represents the largest feature release for Teams since its rollout to Office 365 customers in March.

Users can now include information from apps in conversations, including project management tools Trello and Wrike, as well as access a personal view of apps.

Other features include integration with different Microsoft services. A feature called...

By James Bourne, 30 January 2018, 0 comments. Categories: Applications, Collaboration, Enterprise Mobility, Productivity.

GE’s aviation arm successfully pilots Vuzix AR glasses and video streaming

The aviation arm of General Electric (GE) is focusing on augmented reality (AR) to help its engineers and technicians work more productivity ‘hands-free and heads-up’, according to AR hardware manufacturer Vuzix.

The Rochester-based technology supplier announced that GE’s aviation operations unit has successfully piloted streaming product Vuzix Basics Video. Working in tandem with the Vuzix M300 smart glasses, the combined product aims to connect field technicians with remote experts for...

By James Bourne, 26 January 2018, 0 comments. Categories: App Platforms, Employee Education, Productivity, Wearables.

Survey shows how organisations are looking to improve their enterprise apps in 2018

New year, new plans for organisations: according to a new survey from Sapho, more than three quarters of companies plan to upgrade their enterprise apps this year to help improve employee experiences and productivity.

Of the 160 IT directors, CIOs and CTOs polled at organisations with more than 1,000 employees, 94% say they will likely upgrade some of their apps next year. Primary drivers for improving enterprise apps is providing a better user experience, increasing data security, and improving employee...

By James Bourne, 23 January 2018, 0 comments. Categories: Applications, CIO, Cloud , Employees, Enterprise Mobility, Productivity.

Red Hat study shows how field services are improving through IoT, AI, AR and more

A new study from Red Hat argues that field services operations are ‘bullish’ on technologies such as the Internet of Things (IoT) and artificial intelligence (AI).

The survey, carried out by Vanson Bourne which quizzed 300 organisations with significant field workforce operations, found that field workforce technology was seen as important to 94% of organisations polled. More than half (53%) of respondents said they have implemented IoT to support field service, with 24% adding AI, 20% virtual...

By James Bourne, 18 January 2018, 0 comments. Categories: Employees, Enterprise Mobility, Productivity, Research, UX, Wearables.

Calling all CFOs: Why connecting with a toothbrush might just be worth it

Until recently, technology vendors and the companies that buy their wares have focused largely on what the technology does – what features it has, the capabilities it can offer. But it's no longer about what technology can do, it's about what it can enable. The fact that a manufacturer can communicate with a toothbrush may represent technological wizardry. However, it's the knowledge the company can collect from the resulting data stream — such as how many brushings a customer can get...

By Tony Kontzer, 17 January 2018, 0 comments. Categories: Enterprise Mobility, IoT, Productivity.

Five steps to building a helpdesk knowledge base

Improving the quality of service delivery is a commendable goal, but our day-to-day workload sometimes means this remains an elusive fantasy. Few of us have the time to sit down and consider the benefits that a well-constructed, shared and used knowledge base can provide. In many organizations, the knowledge base is underutilized.

For example, in my experience managing the service desk-focused company, TOPdesk, I’ve seen periods of time when as many as 85% of companies with a service management solution...

By Nancy Van Elsacker Louisnord, 17 January 2018, 0 comments. Categories: Employee Education, Employees, Productivity.

Collibra raises $58m in series D funding to help automate data governance

Collibra, a Belgium-based enterprise data governance software provider, has announced the close of a $58 million (£43.1m) series D funding round to help expand its staff and product environment.

The round was led by ICONIQ Capital and Battery Ventures, already existing Collibra investors, with added participation from Dawn Capital, Index Ventures and Newion Investments. The company’s total funding now stands at more than $133 million.

Collibra offers a platform which automates data governance and...

By James Bourne, 11 January 2018, 0 comments. Categories: Applications, Data & Analytics, Enterprise Mobility, Productivity.