A guide to implementing artificial intelligence for the small to midsize business

Various cutting-edge technologies under the umbrella of artificial intelligence (AI) are receiving a lot of attention. As 2019 begins, there are many indicators that the AI boom will continue. New highs of computing power, paired with mind-boggling levels of data, will further accelerate the growth of AI and adoption in the business world. 

While the overall concept...

By Michael Renz, 20 February 2019, 0 comments. Categories: Applications, App Platforms, Productivity.

The five primary misconceptions of AI: Bias-free, self-learning, and more

Artificial intelligence (AI) and machine learning (ML) are becoming increasingly key to enterprise strategies and, in time, tech implementations. But if you want to get ahead, you have to avoid misconceptions about the technology and its uses.

According to Gartner, organisations need to be wary of bias and ethical issues, as well as avoid falling into the trap of thinking that AI and ML will only replace repetitive,...

By James Bourne, 14 February 2019, 0 comments. Categories: Applications, Productivity, Research.

How enterprise innovation is being stifled by lack of skills, support – and a fear of failure

Organisations want – or need – to innovate. Yet it’s not as simple as we’d all hope. According to a new report from IT services provider KCOM, multiple issues are leaving businesses scratching their heads when it comes to digital transformation.

The study, which polled 250 business leaders and C-suite decision makers, found a lack of support from senior stakeholders was the greatest inhibitor of change,...

By James Bourne, 12 February 2019, 0 comments. Categories: CIO, Employees, Productivity.

Disaster recovery best practice: Taking care of business with cloud PCs

IT leaders know the numbers: According to FEMA, 40 percent of businesses fail to recover from a disaster. That’s why disaster recovery (DR) planning is one of the top priorities for IT teams. When a business disruption happens, such as a natural disaster, what is the most effective and affordable way to jumpstart productivity once people are safe? The good news is that with cloud computing, a natural disaster doesn’t also have to be a financial...

By Brad Peterson, 12 February 2019, 0 comments. Categories: Cloud , Employees, Productivity.

Separating hype from reality: Exploring AI in IT service management

IT service teams are under continuous pressure to do more with less while also delivering superior customer service and reduced downtime. Complexity is also increasing by leaps and bounds. Artificial intelligence and machine learning offers many opportunities to address these challenges and help improve IT service management overall. Let’s examine how IT managers and directors can implement AI to improve their operations.

ITSM is...

By Akhil Sahai, 29 January 2019, 0 comments. Categories: Applications, Development, Employees, Productivity.

The self-service portal selfie: Up and running in a flash

Case study It’s only been six months since William Schrikker Group (WSG) started using its self-service portal, “Selfie.” After a tremendously successful start, WSG leaders want to expand the portal’s capabilities. The level of commitment within the organisation was great, and even before the self-service portal went live, several department leaders expressed their wish for their own portal.

WSG is a youth...

Enterprise mobility advances in 2019: BYOD, cybersecurity, and advanced tech

Enterprises today are growing increasingly dependent on the remote workforce, which brings mutual benefits to employer and employee—but also management challenges, security risks and productivity concerns.

As more businesses adopt and manage mobile technology to keep remote workers connected, telecom and IT managers will see major developments in four key areas of enterprise mobile management—bring your own device...

By Josh Garrett, 18 January 2019, 0 comments. Categories: Applications, BYOD, Enterprise Mobility, Productivity, Security.

How CEOs are applying digital reinvention to fuel growth

Now more than ever, CEOs and their leadership teams must counter the threat of digital disruption. Within the evolving global economy, debate and analysis about business technology adoption must result in purposeful action. Even the trailing organisations are prepared to learn something actionable from their trailblazer peers.

The following statistics and insights are excerpts from the IBM Institute for Business Value (IBV) Global...

By David H Deans, 16 January 2019, 0 comments. Categories: CIO, Data & Analytics, Employees, Productivity.

Operationalise innovation: How insurance CIOs can outsmart the disruptors

For a long time, big insurers held all the aces. Decades of brand history, the protective effect of stringent regulation and large balance sheets kept competition at bay. This is now rapidly changing. The new players on the block hold the cards of agility, innovation and freedom from the millstone of legacy technology. They can use AI, cloud and IoT technology to meet escalating customer demand for highly personalised, seamless mobile digital services.

By Garry Larner, 14 January 2019, 0 comments. Categories: CIO, Data & Analytics, Productivity, RMAD.

Enterprise IT infrastructure spend was strong in 2018 – with future outlook steady

Enterprise IT infrastructure had a more than solid year with spending jumping 13% in 2018, according to the latest note from Synergy Research.

Aggregate revenues for the last four quarters hit $125 billion, with data centre servers being both the most lucrative market and the highest growing, at almost 26% year over year.

As ever, the cloudy side of the house saw greater gains, with...

By James Bourne, 09 January 2019, 0 comments. Categories: CIO, Cloud , Productivity, Research.