How intelligent automation will revitalise workplace outsourcing

The outsourcing market is all set to be transformed by intelligent automation, according to an analyst note from Gartner.

Gartner defines these services as an umbrella term for a ‘variety of strategies, skills, tools and techniques that service providers are using to remove the need for labour, and increase the predictability and reliability of services while reducing the cost of delivery.’

As the analyst firm notes, replacing human labour with intelligent automation services (IAS) will only work...

By James Bourne, 13 November 2017, 0 comments. Categories: CIO, Enterprise Mobility, Productivity.

New report shows AI is key for boosting revenue in the enterprise

Is your organisation ready for the benefits and challenges of artificial intelligence (AI)? If not, then these figures from Harvard Business Review may worry you.

The study, commissioned by software as a service provider Apttus, polled almost 500 business executives and thought leaders and found an almost universal desire for machine learning – plus a majority who believe their future success depends on how they tackle AI.

In all, just 3% of respondents said their organisations had no need for machine...

By James Bourne, 09 November 2017, 0 comments. Categories: CIO, Data & Analytics, Employees, Productivity.

New research shows how companies are struggling with keeping Office up to date

Windows 10 may be getting solid adoption in the enterprise – but the same cannot be said of Microsoft Office’s latest iteration.

According to a new study from Spiceworks, more than two thirds (68%) of the more than 1,150 IT professionals across the US, UK and Canada surveyed said they were still operating Microsoft Office 2007 in some capacity, even after the product officially reached its end of life.

Just under half (46%) of respondents - who of course may have more than one product in their...

By James Bourne, 06 November 2017, 0 comments. Categories: Microsoft, Productivity, Security.

Facebook updates Workplace progress a year on – and adds desktop app

It has been a year since Facebook officially went public with Workplace, its enterprise-focused tool – or rather, it has been a year since Facebook rebranded and made the product generally available.

This first birthday is therefore an apt time to reflect on the product’s growth, and a post from Julien Codorniou, VP Workplace at Facebook, gives some interesting statistics. More than 30,000 organisations are using Workplace worldwide – double that of six months ago – with more than one...

By James Bourne, 26 October 2017, 0 comments. Categories: Applications, Collaboration, Enterprise Mobility, Productivity.

VMware research explores importance of anytime, anywhere employee apps

The digital workforce is increasing in prominence – but how are these technological changes being analysed, and is it improving performance?

According to a new report released by VMware, alongside Forbes Insights, while companies which offer applications ‘anytime, anywhere’ to their employees can see measurable gains, there remains a gap between what the CIO thinks employees are being provided with and the employee experience.

The study, which polled more than 2,000 executives and frontline...

By James Bourne, 25 October 2017, 0 comments. Categories: Applications, Employees, Enterprise Mobility, Productivity, Research.

Why AI in the enterprise will be a series of tactical gains – and why organisations are optimistic

Enterprises are optimistic about artificial intelligence (AI) in their organisations, while the way companies make the most of AI will be through lots of tactical gains rather than one big benefit.

That’s the verdict of managed mobility services provider MOBI following the release of its latest report, ‘Enterprise Mobility in 2017 and What Comes Next’. According to the study, which polled 300 IT decision makers and aimed to focus on how enterprises were addressing mobility issues as their...

By James Bourne, 24 October 2017, 0 comments. Categories: Enterprise Mobility, Productivity, Research.

AI, blockchain, and robotics will ‘reshape digital business’ in 2018

IT services provider Dimension Data has looked into its crystal ball and predicted that blockchain, machine learning and robotics will be among the technologies which will “reshape digital business” in 2018.

Of this motley crew, it is blockchain which comes out on top as the key technology, primarily around security reasons. In the coming year, Dimension Data explains, interesting applications of blockchain and the Internet of Things (IoT) in the area of cybersecurity...

By James Bourne, 24 October 2017, 0 comments. Categories: App Platforms, Data & Analytics, Productivity, Research.

Facebook rolls out Workplace Chat for enterprise users

Facebook has rolled out the business equivalent of the company’s popular consumer Messenger app for Windows and Mac desktop users.

The app for its Workspace enterprise chat tool, namely Workplace Chat, is specifically designed for office use. The chat platform is available as part of the Workplace enterprise social network; which is now used by more than 14,000 organizations.

Until now, Workplace Chat was only accessible via mobile app or through a web browser; Facebook launched its enterprise...

By Enterprise CIO, 12 October 2017, 0 comments. Categories: Applications, Collaboration, Productivity, Social.

UK employees ‘largely optimistic’ around impact of automation on working practices

Workers in the UK are ‘largely optimistic’ about the impact automation will have in the workplace, according to a new report from Workfront.

More than four in five (84%) of the 2,000 office workers surveyed by the company agreed with the sentiment that “the use of automation in the workplace will let us think of work in new and innovative ways”, with a similar number (82%) saying similar with the chance “to learn new things as the workforce moves towards more...

By James Bourne, 27 September 2017, 0 comments. Categories: Collaboration, Employees, Productivity.

AI seen as a job creator rather than a job destroyer, asserts CCS Insight

It’s often been the more optimistic viewpoint that instead of making employees redundant, artificial intelligence (AI) will free workers up to be more creative. Yet hard data now backs up that assertion in the form of a new report from CCS Insight.

The study, which polled more than 650 employees across five regions, found that while 70% of respondents fear AI will affect their job in the coming decade, only 13% say the technology is affecting them currently. Despite this, one in three see artificial...

By James Bourne, 21 September 2017, 0 comments. Categories: Employees, Enterprise Mobility, Productivity.