How chatbots can revolutionise the B2B industry: Practical use cases

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Barely a day goes by without hearing about a new use for artificial intelligence (AI). Programmes such as IBM’s Watson have revolutionised what was once thought of as a far-fetched, sci-fi futuristic technology, bringing the power of AI into business’ hands.

Chatbots are one such benefit to come from the advent of more accessible AI. And while they are becoming increasingly popular on platforms such as Facebook Messenger - with the White House even joining in on the party of

By Andy Farmer, 15 November 2016, 0 comments. Categories: Collaboration, Enterprise Mobility, Productivity.

Self-service analytics more available than ever – but is usage declining?

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A new report from Logi Analytics argues that while access to self-service analytics and business intelligence (BI) tools is higher than ever, adoption has declined.

The survey, which polled IT professionals as well as end users of BI and analytics tools, argued that while vendors have spent millions on reducing friction, and users continue to need analytics for their jobs, certain end users continue to reject BI products.

Logi argues as a result that uptake of self-service...

By James Bourne, 09 November 2016, 0 comments. Categories: Data & Analytics, Employees, Productivity.

Why every organisation needs to look to a wireless-first future

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Wireless networking is in most organisations today. But in the majority of cases, it’s merely being used as an overlay network, helping to supplement existing wired infrastructure. Although the proliferation of consumer Wi-Fi has driven adoption, today corporate wireless networks have generally only managed to deliver connectivity to mobile devices and laptop users, with stationary equipment such as desktops remaining part of the wired network.

But why? Why do we still have cables...

By Jeremy Humphrey, 04 November 2016, 0 comments. Categories: Enterprise Mobility, Productivity.

Microsoft Teams collaboration tool launched amidst Slack broadside

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Microsoft has announced the launch of Microsoft Teams, a “new chat-based workspace that further enhances the collaboration capabilities in Microsoft Office 365.”

The Redmond giant argues Teams is built on four ‘core premises’; the idea of a “hub for teamwork” across the whole of Office 365, persistent, threaded chat with team conversations visible to the entire team by default, customisable experiences, and global scale and advanced...

By James Bourne, 02 November 2016, 1 comment. Categories: Collaboration, Enterprise Mobility, Productivity.

Why the goal should be unified experiences – not just unified communications

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Your employees know what real unified communications is, whether or not they know the jargon. They know because they have held it in their hands. The smartphone has become the ultimate unified communications device, at least for our personal lives, making it easy to switch between talking, video, texting, rich media messaging and social sharing.

While consumer mobile apps are not perfect, they compete for attention in an environment where only the best survive so the user experience of...

By Curtis Peterson, 02 November 2016, 0 comments. Categories: Collaboration, Enterprise Mobility, Productivity.

Why the software-defined enterprise isn’t the future, but now

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VMworld this year, as ever, was very impressive and a total success. It was a whirlwind few days of executive meetings extremely concise and well-formed session content from the VMware team and potentially our best customer event at the conference yet, with nearly 200 people at the Computacenter event.

This VMworld may prove to be a watershed event. VMware reinforced the perspective that a software defined future is no longer optional but instead the “new normal”. The...

By Colin Williams, 31 October 2016, 0 comments. Categories: Cloud , Productivity.

How smart companies are using information to become more competitive and profitable

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Insights analysts are typically charged to perform analysis and discover new insights that can generate new business by identifying new customer and market trends or generate cost savings by discovering the root causes for inefficiencies.

If insights are discovered in a timely manner, they can create new opportunities for monetization by revealing new customer needs, new customer segments for targeting, emerging consumer behaviors and purchasing trends. Time is of the essence in the...

By Gerald Cohen and Dr. Rato Kodorov, 31 October 2016, 0 comments. Categories: Big Data, Case Studies, Mobile Analytics, Productivity.

Analysing the rise of AI in the enterprise: Three recent releases

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Plenty has been written in recent months over how the prospect of artificial intelligence (AI) can influence the enterprise. While the grand hypotheses and fantasies around driverless cars and the Internet of Things read like something out of Arthur C. Clarke, many recent announcements are naturally focusing on the lower hanging fruit.

Take the announcement by Kore at Gartner’s most recent Symposium/ITxpo event. The company launched the latest iteration to its Smart Bot product,...

By James Bourne, 26 October 2016, 0 comments. Categories: Collaboration, Enterprise Mobility, Productivity.

Facebook opens up enterprise collaboration tool to all, rebrands as Workplace

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Social giant Facebook has announced it is making Workplace – formerly Facebook at Work – available “to any company or organisation that wants to use it.”

In a post announcing the move, the company explained the tool’s new features which separate it from its consumer equivalent, including dashboards for analytics and integration with...

By James Bourne, 11 October 2016, 0 comments. Categories: Collaboration, Enterprise Mobility, Productivity, Social.

How enterprises can make gains by adopting a more service-centric approach

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Does your enterprise have a truly 21st century outlook? According to service management technology provider Fruition Partners, companies need to up their game and provide more ‘service-based’ approaches, similar to an Uber or Airbnb model, to increase their productivity.

There was certainly furore last month when it was reported that Liam Fox, the...

By James Bourne, 10 October 2016, 0 comments. Categories: Applications, CIO, Productivity.