Analysing the disruptive nature of the unified comms as a service market

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The unified communications as a service (UCaaS) market is ripe for disruption with the blurring between standalone applications and business suites, according to the latest study from Synergy Research.

Standalone apps, such as video conferencing and web conferencing SaaS, represent two thirds (67%) of the market, with giants such as Cisco, Citrix, and Microsoft among those leading the way. The research notes that video conferencing SaaS, while the smallest segment, is the market...

By James Bourne, 06 January 2016, 0 comments. Categories: Collaboration, Enterprise Mobility, Productivity.

Are enterprises neglecting SMS as an engagement channel?

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In a population of 7.3 billion globally, 6.1 billion – or 83% - use SMS every month and there are 7.1 billion active mobile SIM cards. As a result, a new research paper from Portio Research, in association with OpenMarket, argues enterprises should not count out the more traditional use cases when looking for greater reach to customers.

The report argues that enterprises looking to capitalise on these trends will “quickly be able to see that A2P [application to person]...

By James Bourne, 17 November 2015, 0 comments. Categories: Collaboration, Enterprise Mobility, Marketing, Productivity.

Bolton NHS Foundation moves to virtual desktops, increases workplace efficiency

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The Bolton NHS Foundation Trust, an integrated patient care organisation based in the UK town of the same name, has embarked on a project which resulted in successfully cutting login times for employees from several minutes to 15 seconds.

The organisation, which has over 4,000 employees, migrated its thousands of desktops to Windows 7, and chose AppSense for its migration. The Trust’s “highly complex” infrastructure, consisting of 300 clinical-based applications,...

By James Bourne, 10 November 2015, 0 comments. Categories: Applications, Case Studies, Collaboration, Employees, Productivity.

Businesses still not making the call on unified comms leads to sluggish deployment

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Unified communications (UC), while an interesting idea for businesses, has had relatively little deployment as executives continue to hesitate on moving over.

That’s the key finding from a survey by Osterman Research and ConnectSolutions, which finds more than a quarter (26%) of IT decision makers and two in five (39%) business decision makers are either ‘somewhat’ or ‘very’ fearful about migrating to UC.

While the definition for unified comms varies, the...

By James Bourne, 03 November 2015, 0 comments. Categories: Collaboration, Enterprise Mobility, Productivity.

The Generation Y approach: Simple steps to consistent user experiences in workplace IT

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I recently semi-jokingly asked my colleague: “What did people do before the invention of smartphones?” We quickly concluded that they probably actually talked to each other.

Smartphones are one of a number of technology phenomena that have changed our lives drastically in the past decade such as group messaging, navigation maps, Wi-fi and a whole host of mobile apps. However, the adoption of new technology in many businesses remains slow and this resistance to change will...

By Ashish Gupta, 28 October 2015, 0 comments. Categories: Employee Education, Employees, Enterprise Mobility, Productivity.

The importance of the 'interconnected enterprise' to future business

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By 2017, 84% of IT leaders will look to IT infrastructure involving a direct, secure, physical or virtual connection between a company and its partners, customers and employees, compared to just 38% of organisations today.

That’s the key finding from a global study by Equinix which polled more than 1000 IT decision makers across five continents on the ‘interconnected enterprise’. Plenty has been written in this publication concerning the workplace of the future,...

By James Bourne, 19 October 2015, 0 comments. Categories: Collaboration, Data & Analytics, Employees, Productivity.

Why your business cannot rely on consumer-grade collaboration

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The verdict is in: Skype just won’t cut it for your business collaboration needs anymore. Or is this being too simplistic?

Last month, the video call provider suffered a debilitating outage, with the UK bearing the majority of downtime alongside other parts of Europe, Japan, and Australia. Recent research on employees’ collaboration habits has revealed a few interesting, if not entirely surprising trends. As generation mobile increasingly pervades the workplace,

By James Bourne, 05 October 2015, 0 comments. Categories: Collaboration, Enterprise Mobility, Productivity, Security.

Enabling mobility: How working in an office hinders productivity

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Conventional wisdom says you need a physical office to run a business. But that wisdom is so stuck in its conventions that it is essentially obsolete. In the past, if you didn’t have an office (or garage, apartment, basement) in which everyone could work together, you didn’t have a business.

Today, technology has enabled a world where people don’t have to be physically together to work together. Businesses can be more dynamic and diverse than those confined to a...

By Bart Mroz, 30 September 2015, 0 comments. Categories: Collaboration, Employees, Enterprise Mobility, Productivity.

Employees ‘overwhelmed’ by number of communication options in workplace

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There have been plenty of creative reasons over the years to explain how and why enterprise collaboration initiatives have failed, from a lack of transparency from the boardroom to the shop floor, to lack of employee buy-in, and many more besides. Here’s another one, from video conferencing provider Highfive’s latest survey: employees are overwhelmed by the number of options they have to communicate with one another, they get too distracted and start goofing...

By James Bourne, 29 September 2015, 0 comments. Categories: Collaboration, Employee Education, Employees, Productivity.

New solution manages emails in SharePoint for greater business productivity

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To paraphrase a well known saying; Outlook is Outlook, and SharePoint is SharePoint – and never the twain shall meet. Yet a new solution announced by collaboration provider harmon.ie aims to change this traditional setting.

The company is aiming, through what it calls a Digital Workforce Innovator, to utilise drag and drop functionality and keep everything efficiently in one place. The concept is simple. While plenty of emails sent are quick, single line affairs, in other cases...

By James Bourne, 16 September 2015, 0 comments. Categories: Collaboration, Microsoft, Productivity.