Separating hype from reality: Exploring AI in IT service management

IT service teams are under continuous pressure to do more with less while also delivering superior customer service and reduced downtime. Complexity is also increasing by leaps and bounds. Artificial intelligence and machine learning offers many opportunities to address these challenges and help improve IT service management overall. Let’s examine how IT managers and directors can implement AI to improve their operations.

ITSM is...

By Akhil Sahai, 29 January 2019, 0 comments. Categories: Applications, Development, Employees, Productivity.

The self-service portal selfie: Up and running in a flash

Case study It’s only been six months since William Schrikker Group (WSG) started using its self-service portal, “Selfie.” After a tremendously successful start, WSG leaders want to expand the portal’s capabilities. The level of commitment within the organisation was great, and even before the self-service portal went live, several department leaders expressed their wish for their own portal.

WSG is a youth...

Enterprise mobility advances in 2019: BYOD, cybersecurity, and advanced tech

Enterprises today are growing increasingly dependent on the remote workforce, which brings mutual benefits to employer and employee—but also management challenges, security risks and productivity concerns.

As more businesses adopt and manage mobile technology to keep remote workers connected, telecom and IT managers will see major developments in four key areas of enterprise mobile management—bring your own device...

By Josh Garrett, 18 January 2019, 0 comments. Categories: Applications, BYOD, Enterprise Mobility, Productivity, Security.

How CEOs are applying digital reinvention to fuel growth

Now more than ever, CEOs and their leadership teams must counter the threat of digital disruption. Within the evolving global economy, debate and analysis about business technology adoption must result in purposeful action. Even the trailing organisations are prepared to learn something actionable from their trailblazer peers.

The following statistics and insights are excerpts from the IBM Institute for Business Value (IBV) Global...

By David H Deans, 16 January 2019, 0 comments. Categories: CIO, Data & Analytics, Employees, Productivity.

Operationalise innovation: How insurance CIOs can outsmart the disruptors

For a long time, big insurers held all the aces. Decades of brand history, the protective effect of stringent regulation and large balance sheets kept competition at bay. This is now rapidly changing. The new players on the block hold the cards of agility, innovation and freedom from the millstone of legacy technology. They can use AI, cloud and IoT technology to meet escalating customer demand for highly personalised, seamless mobile digital services.

By Garry Larner, 14 January 2019, 0 comments. Categories: CIO, Data & Analytics, Productivity, RMAD.

Enterprise IT infrastructure spend was strong in 2018 – with future outlook steady

Enterprise IT infrastructure had a more than solid year with spending jumping 13% in 2018, according to the latest note from Synergy Research.

Aggregate revenues for the last four quarters hit $125 billion, with data centre servers being both the most lucrative market and the highest growing, at almost 26% year over year.

As ever, the cloudy side of the house saw greater gains, with...

By James Bourne, 09 January 2019, 0 comments. Categories: CIO, Cloud , Productivity, Research.

Averting disaster: Get back to business faster with predictive analytics

Across the globe natural disasters are occurring at an alarming rate. In 2018 alone, we’ve witnessed the devastating effects of the Indonesian earthquake and tsunami, flooding and mudslides in Japan, flash floods in Jordan, Super Typhoon Mangkhut in the Pacific Ocean and numerous hurricanes that battered the Atlantic coast of the US – just to name just a few. While the impact of destructive weather on people’s lives takes priority, it...

By Steve Smith, 03 January 2019, 0 comments. Categories: Collaboration, Data & Analytics, Productivity.

Why Amazon is the almost perfect marketplace for the Fortune 100

Chief procurement officers (CPOs), key people who decide where and how to spend a company’s budget, have a front row seat to the unnerving trend of employees flocking to Amazon to buy what they need for work with little or no regard to policy. The allure is just too great compared to the alternative - corporate purchasing software with comparatively terrible UX.

While some company...

By Christian Lanng, 29 November 2018, 0 comments. Categories: CIO, Enterprise Mobility, Marketing, Productivity.

Research emphasises importance of getting company culture right – and keeping it going long-term

Here’s an example of how important the culture is to an organisation’s overall health: according to recruiter Robert Half, more than one in three workers would not accept a job at a poor company culture even if the other aspects were ‘perfect.’

The findings, which appear in the company’s new report, Organisational Culture: The Make-or-Break Factor in Hiring and Retention, also show that it is a...

By James Bourne, 28 November 2018, 0 comments. Categories: CIO, Employees, Productivity, Research.

RingCentral aims to ‘reimagine communications and collaboration’ with new unified mobile app

At its annual user conference, titled ‘ConnectCentral’, RingCentral – a US-based provider of cloud-based communications and collaboration solutions for businesses – announced the availability of the new RingCentral unified mobile app, which aims to be an entirely reimagined collaboration-centric experience for enterprise communications.

The RingCentral unified mobile app provides a modern...

By Enterprise CIO, 23 November 2018, 0 comments. Categories: Collaboration, Enterprise Mobility, Productivity.