Think 2018 reveals the scale and challenge of IBM's opportunity

Over 40,000 customers, partners and analysts gathered in Las Vegas a couple of weeks ago to attend IBM Think 2018. The event showcased the scale and breadth of IBM, with announcements in major areas including cloud computing, Watson, its partnership with Apple, blockchain and quantum computing. But with this scale comes a challenge for IBM: communicating this range of offerings with a clear and simple strategy.

Let's take a look at the top news from the event and then go deeper into our assessment. For a more...

By Nicholas McQuire, 05 April 2018, 0 comments. Categories: App Platforms, Enterprise Mobility, Productivity.

Too many apps? Toil and sloth: How multiple collaboration tools leads to wasted work

Hands up if you’ve never lost your train of thought when flipping between emails and spreadsheets trying to get two things done at once?

We’ve all done it – and a new study from unified communications provider RingCentral finds employees waste up to an hour of their working days hopping between apps, leading to a deficit of up to 32 days a year.

The study, which surveyed more than 2,000 knowledge workers across the US, UK and Australia, found more than two thirds (68%) said they toggle...

By James Bourne, 16 March 2018, 0 comments. Categories: Applications, Collaboration, Employees, Enterprise Mobility, Productivity.

How to get the most out of your CRM system – and keep your customers from the brink

Acquiring new customers requires investing significant time and money, so it’s always more prudent to make every effort to keep the ones you have. Even a modest improvement in customer retention can significantly help grow your business.

You probably have all the tools you need in your CRM system, but it’s possible that your employees aren’t using the system fully. Perhaps they think the system doesn’t make their job any easier, or the data is unreliable.

Here are five pointers to...

By Stephan Romeder, 07 March 2018, 0 comments. Categories: CIO, Employees, Marketing, Productivity.

Unified comms as a service market ‘blossoming’ with Mitel and RingCentral leading the way

Unified communications as a service (UCaaS) growth is now consistent at 300,000 seats per quarter with Mitel and RingCentral at the top – and there is plenty more growth where that came from.

That is the verdict of Synergy Research, a long-time observer of enterprise infrastructure markets. The research defines UCaaS as ‘a communications service where service providers host and develop their own proprietary cloud PBX platform, enabling PSTN (public switched telephone network) connectivity and...

By James Bourne, 06 March 2018, 0 comments. Categories: Cloud , Collaboration, Productivity.

Organisations struggling to complete digital transformation initiatives – with revenues suffering

Mind the gap please! New research from application connectivity provider MuleSoft has revealed the vast majority of organisations will struggle with revenues if they fail to complete their digital transformation initiatives – and a skills gap is at the heart of the problem.

The study, which polled 650 IT decision makers (ITDMs) across seven countries and four continents, found 81% of respondents expect to see a negative impact on revenue in the coming 12 months if they fail to complete initiatives....

By James Bourne, 21 February 2018, 0 comments. Categories: CIO, Data & Analytics, Employees, Productivity.

UK CIOs believe Brexit will contribute to country’s decline as global business leader

A worrying portent from Pivotal Software in its latest research: three quarters of CIOs in the UK believe the country will lose its position as a global business leader after Brexit.

The study, which polled more than 100 CIOs, 100 IT decision makers and 2,000 employees in the UK, argues diminishing access to talent – cited by 59% of respondents – and investment in technology (cited by 46%) were the primary factors in hindering business success.

On the flip side, almost three quarters (72%) of CIOs...

By James Bourne, 13 February 2018, 0 comments. Categories: CIO, Employees, Productivity.

New report assesses how organisations are facing issues with collaborative working

A new report from Clarizen, a project management software provider, has shown how organisations are increasingly relying on mobile working – and the issues companies are facing with their collaboration software.

The study, titled ‘Powering Remote Working’, polled more than 300 executives from a range of global companies and found 70% of businesses say they have employees, departments and teams spread across several sites or working from home.

Yet many problems persist with a mobile working...

By James Bourne, 01 February 2018, 0 comments. Categories: Collaboration, Enterprise Mobility, Productivity.

Sprawling IT complexity could make it ‘impossible’ for IT to manage digital performance

More than three quarters of organisations say sprawling IT complexity could soon make it ‘impossible’ to manage digital performance effectively.

That is the key finding from a new report from Dynatrace, who polled 800 CIOs in large enterprises with more than 1,000 employees. 76% of CIOs polled say multi-cloud makes it especially difficult and time-consuming to monitor and understand the impact cloud services have on the user experience, while a similar number (72%) say monitoring the performance...

By James Bourne, 31 January 2018, 0 comments. Categories: Applications, CIO, Cloud , COPE, Productivity.

Microsoft launches new features for Teams including shortcuts and searches

Microsoft has launched a series of new features for Teams, its Slack-targeting collaboration tool, including shortcuts, @mentions, and a new search function.

The move represents the largest feature release for Teams since its rollout to Office 365 customers in March.

Users can now include information from apps in conversations, including project management tools Trello and Wrike, as well as access a personal view of apps.

Other features include integration with different Microsoft services. A feature called...

By James Bourne, 30 January 2018, 0 comments. Categories: Applications, Collaboration, Enterprise Mobility, Productivity.

GE’s aviation arm successfully pilots Vuzix AR glasses and video streaming

The aviation arm of General Electric (GE) is focusing on augmented reality (AR) to help its engineers and technicians work more productivity ‘hands-free and heads-up’, according to AR hardware manufacturer Vuzix.

The Rochester-based technology supplier announced that GE’s aviation operations unit has successfully piloted streaming product Vuzix Basics Video. Working in tandem with the Vuzix M300 smart glasses, the combined product aims to connect field technicians with remote experts for...

By James Bourne, 26 January 2018, 0 comments. Categories: App Platforms, Employee Education, Productivity, Wearables.