Survey shows how organisations are looking to improve their enterprise apps in 2018

New year, new plans for organisations: according to a new survey from Sapho, more than three quarters of companies plan to upgrade their enterprise apps this year to help improve employee experiences and productivity.

Of the 160 IT directors, CIOs and CTOs polled at organisations with more than 1,000 employees, 94% say they will likely upgrade some of their apps next year. Primary drivers for improving enterprise apps is providing a better user experience, increasing data security, and improving employee...

By James Bourne, 23 January 2018, 0 comments. Categories: Applications, CIO, Cloud , Employees, Enterprise Mobility, Productivity.

Red Hat study shows how field services are improving through IoT, AI, AR and more

A new study from Red Hat argues that field services operations are ‘bullish’ on technologies such as the Internet of Things (IoT) and artificial intelligence (AI).

The survey, carried out by Vanson Bourne which quizzed 300 organisations with significant field workforce operations, found that field workforce technology was seen as important to 94% of organisations polled. More than half (53%) of respondents said they have implemented IoT to support field service, with 24% adding AI, 20% virtual...

By James Bourne, 18 January 2018, 0 comments. Categories: Employees, Enterprise Mobility, Productivity, Research, UX, Wearables.

Calling all CFOs: Why connecting with a toothbrush might just be worth it

Until recently, technology vendors and the companies that buy their wares have focused largely on what the technology does – what features it has, the capabilities it can offer. But it's no longer about what technology can do, it's about what it can enable. The fact that a manufacturer can communicate with a toothbrush may represent technological wizardry. However, it's the knowledge the company can collect from the resulting data stream — such as how many brushings a customer can get...

By Tony Kontzer, 17 January 2018, 0 comments. Categories: Enterprise Mobility, IoT, Productivity.

Five steps to building a helpdesk knowledge base

Improving the quality of service delivery is a commendable goal, but our day-to-day workload sometimes means this remains an elusive fantasy. Few of us have the time to sit down and consider the benefits that a well-constructed, shared and used knowledge base can provide. In many organizations, the knowledge base is underutilized.

For example, in my experience managing the service desk-focused company, TOPdesk, I’ve seen periods of time when as many as 85% of companies with a service management solution...

By Nancy Van Elsacker Louisnord, 17 January 2018, 0 comments. Categories: Employee Education, Employees, Productivity.

Collibra raises $58m in series D funding to help automate data governance

Collibra, a Belgium-based enterprise data governance software provider, has announced the close of a $58 million (£43.1m) series D funding round to help expand its staff and product environment.

The round was led by ICONIQ Capital and Battery Ventures, already existing Collibra investors, with added participation from Dawn Capital, Index Ventures and Newion Investments. The company’s total funding now stands at more than $133 million.

Collibra offers a platform which automates data governance and...

By James Bourne, 11 January 2018, 0 comments. Categories: Applications, Data & Analytics, Enterprise Mobility, Productivity.

Why digital transformation initiatives are getting pushback from the C-suite

Another day, another piece of research around digital transformation. According to a new study from enterprise and cloud network infrastructure provider Interoute, more than half (51%) of IT leaders in the UK are struggling to secure boardroom access to digital transformation objectives.

The study, which polled 820 IT decision makers in organisations across Europe, pondered on the various reasons boardrooms across Europe are reticent to make big leaps towards digital transformation – with Brexit and...

By James Bourne, 09 January 2018, 0 comments. Categories: CIO, Employees, Productivity.

Gartner says AI will create more jobs than it eliminates…by 2020

It has often been the dividing line when it comes to artificial intelligence infiltrating the workplace; will it create more jobs than it takes away? Gartner has come out on the optimistic side of the coin in its latest analysis – at least by 2020, anyway.

The new decade will be a ‘pivotal’ turning point in AI-related employment dynamics, the analyst firm argues, as 2.3 million jobs will be created through the technology’s advances in 2020, compared to eliminating 1.8 million. By 2025,...

By James Bourne, 13 December 2017, 0 comments. Categories: Employees, Productivity.

The rise of intelligent apps: Where do we go from here?

From mobile banking on the go to managing your calories – there is an app for anything and everything. In this app-centric world, it comes as no surprise that businesses want to make sure they have a mobile presence that not only provides a full-service experience to customers at the tap of a screen, but also a user-friendly one.

People and businesses weren’t always this heavily invested in apps though. There has been a gradual progression in the functionality and adoption of apps as well as how...

By Avinash Misra, 05 December 2017, 0 comments. Categories: App Platforms, Collaboration, Enterprise Mobility, Productivity.

GE and NVIDIA team up to push through artificial intelligence in healthcare

A total of 500,000 GE Healthcare imaging devices will make use of NVIDIA’s artificial intelligence (AI) platform after the two companies signed an agreement.

The 10-year NVIDIA-GE Healthcare partnership has been further enhanced as NVIDIA is working with GE Healthcare to spread its AI application in the healthcare sector, which includes the new NVIDIA-powered Revolution Frontier CT, upgrading the Vivid E95 4D Ultrasound and formulation of GE Healthcare’s Applied Intelligence analytics...

By Enterprise CIO, 27 November 2017, 0 comments. Categories: Applications, Cloud , Productivity.

How intelligent automation will revitalise workplace outsourcing

The outsourcing market is all set to be transformed by intelligent automation, according to an analyst note from Gartner.

Gartner defines these services as an umbrella term for a ‘variety of strategies, skills, tools and techniques that service providers are using to remove the need for labour, and increase the predictability and reliability of services while reducing the cost of delivery.’

As the analyst firm notes, replacing human labour with intelligent automation services (IAS) will only work...

By James Bourne, 13 November 2017, 0 comments. Categories: CIO, Enterprise Mobility, Productivity.