How Camden Borough Council improves its productivity through BYOD and CYOD

Last week it was revealed that Camden Borough Council had steadily increased the number of mobile devices in its remit.

Following a Freedom of Information Request from Parliament Street, Camden disclosed it now uses 252 mobile devices across the council, compared with 171 in June 2013 and 74 a year before that. That number is comprised of 132 iPhones – 64 iPhone 5 devices – and 45 Samsung models.

It’s not the only London institution to experience a spike in bring your own device deployment, with similar numbers posted at Transport for London in November – BYOD usage had gone up five time since 2010, according to the figures.

For the past two years Camden Borough Council has a BYOD solution rolled out by mobile file sharing provider Accellion. Alongside BYOD, the council needed a safe file sharing and mobile device management (MDM) option; for this, Camden chose MobileIron.

The council also needed a solution which was stringently in keeping with Information Commission Office (ICO) regulations – especially prevalent given the ICO’s warning after a sensitive data breach at the Royal Veterinary College which ended up breaking the Data Protection Act.

With this in mind, Camden invested in SharePoint as a collaboration solution, banning Dropbox, one of the most popular blacklisted apps in the enterprise. Yet moving towards BYOD – and later CYOD, once employees didn’t want to bring BlackBerries into the workplace – wasn’t a decision taken lightly.

Ian Lawrence, IT manager with the London Borough of Camden, said: “We were aware of the tremendous upside of supporting a BYOD policy, but we were also realistic about the potential risks.

“That’s why we outlined our must-have usability, security and compliance requirements that had to be met in order to move forward.”

Flexibility was key for Camden Council; even though data is stored on-premise, there is an option to move towards a public or hybrid cloud in future.

The rollout is being put through gradually, with senior executives getting the devices first, followed by lower management and then the rest of the employees. According to Accellion, there will be 300 users, internal and external.

Accellion has also helped the South Devon NHS Health Trust get through its mobility troubles. In their instance, despite having an MDM solution in place employees were using Dropbox and putting the Trust’s security at risk.

 

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