Compliance firm ESG reduces report time by 90% through enterprise mobility

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Case study Environmental safety compliance provider ESG has used MobileIron for its latest enterprise mobility rollout, in the process reducing report time by over 90%.

The company, based in Burton upon Trent, utilises two streams for its current solution, replacing a previous app as well as eradicating paper-based solutions to create reports for its customers.

Phil Baker, ESG infrastructure manager, told Enterprise AppsTech how the new solution is a “massive time saver” for the firm’s engineers.

“Initially, they’d go out with a bit of paper and a camera, they’d record all the details, they’d bring them back, an administrator would combine them into a Word document, which would then be sent off to the lab that would process the test results, they’d combine it into a single document, and then it would be available to the customer,” he explains.

“That took about 15 days. What we have now is the app takes photos, record it all, automatically feeds it into a backend database, [with] all the data available to the right people, and then once the approval process is done it’s available online. It can be available in 24 hours.”

It all sounds straightforward enough, and the company’s mobile framework is fairly structured. ESG deploys a corporate policy – no BYOD around here – with senior execs given iPhones, developers given Androids – Samsung Galaxy S3 upwards – and bricks and mortar employees given Windows Phones.

Baker notes how it’s improved security and stability for those on iOS and Windows, but admits it’s “revolutionised” those in the field on Android. For instance, utilising MobileIron’s Docs@Work, app developers can have policy and procedural documents, previously needed to be printed out, available on their phones.

“They’re the ones who have been the focus the whole way along, and they are the ones who are benefitting from those apps,” he says. “They are seeing improvements of having email on the go, having all their documents available, being able to do this quick data entry – they are the ones getting the main benefits.”

The emphasis on ESG’s mobile push is definitely on enterprise apps, rather than the mobile web. ESG primarily uses the enterprise mobility management (EMM) vendor’s proprietary apps rather than partner apps, with Windows employees having just the email profile and security, and Android users having Docs@Work and Web@Work alongside email.

ESG noted as part of its due diligence it had examined Citrix and Good’s offerings, and had originally plumped for AirWatch, but eventually chose MobileIron. Part of this was the “proactive” sales approach from MobileIron’s channel partner, Bridgeway – a fact Baker cited when asked what CIOs should be looking for in such a solution.

“It’s just been solid, it’s just done what we wanted it to do with no drama,” he explains.

 

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