Van Gansewinkel uses DocuSign to mobilise its workforce on the move

Picture credit: iStockPhoto

Benelux-based waste management provider Van Gansewinkel has announced it is working with electronic signature software firm DocuSign to automate and mobilise its business.

The company, with 5,500 employees and a turnover of more than €1bn (£792m), was looking for a one size fits all way of conducting contract agreements electronically, taking into account the variety of laws in different countries – for instance, an area of Flemish law whereby businesses have to declare waste management providers.

The previous system came through a variety of methods, which meant inefficiency and a lack of consistency from Van Gansewinkel. As a result, in December 2012, the firm began to use DocuSign’s digital transaction management (DTM) platform, which enables multiple language support as well as bespoke contract customisation.

Earlier this year the service went fully mobile, ensuring field workers could close contracts on the spot. Van Gansewinkel estimates that the time saved by using electronic signatures was 25% on each contract issued.

“As a company working across nine countries and delivering contracts in multiple languages, it is imperative that Van Gansewinkel is on the cutting edge of digital transaction management,” said Rene te Poel, business process consultant. “DocuSign has enabled us to automate and streamline our business by speeding up our contract processes and helping to save time for employees and customers by going digital.

“We are signing and closing deals faster via several ways, such as notebooks, PCs and mobile devices, making business with Van Gansewinkel much more delightful,” he added.

It’s an interesting problem businesses face, having to adapt when the goalposts are moved. On January 1 many smaller businesses in the UK will have to comply with new VAT rules, whereby you no longer charge at the rate of the place of supply, but from the place of consumption.

HMRC guidelines stipulate companies need two piece of information to prove the location of their customer, but it’s not uncommon for these documents to be contradictory. It’s not just the smaller businesses who will suffer either – larger firms, even if they know where everybody is, will also have plenty of headaches with these new rules.

As a result, when you’ve got problems like this on the horizon, streamlining the business processes that are in your control makes much more sense.

 

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