Millennial workforce increasingly frustrated by company-issued collaboration tools

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More and more workers understand the benefits of collaboration tools in the enterprise – but continue to be thwarted by the tools at their disposal.

That’s the key finding from survey data released by Alfresco Software, which notes a distinct generational gap in terms of how employees like to get their work done. Nowhere is this better encapsulated than in terms of company-issued collaboration tools; 71% of millennials face challenges with the software, compared to 45% of the baby boomer generation.

As a result, the report reveals what many already know – employees are moving to consumer-grade tools and in many cases going over their employers’ heads. More than half (51%) of knowledge workers use personal email for work, while the same number uses public document sharing tools. According to the research less than two in five (38%) “always” think of the security implications when using consumer products.

Similarly, 47% of millennials prefer chat and text tools collaboration, compared to 36% of baby boomers who find it least effective, while the same number of millennials favours online meetings as opposed to 26% of baby boomers.

The challenges of employee buy-in and integration into mobility strategies has long been a thorn in the side of employers. In June, a report from IDG and Randstad Technologies included a bullet point list of how to embrace the millennial workforce. Adopting cloud-based email, collaboration and project management tools were included in this list, as was flexibility. Providing way for employees to build their own careers based on their interests was an important factor, as was offering opportunities to “do good” on company time.

Sydney Sloan, Alfresco chief marketing officer, commented: “Today’s workers are a company’s true competitive advantage and they should be given the tools they need to collaborate, reduce workplace hurdles and be efficient – ultimately, helping grow their company’s bottom line.

“They want tools that are intuitive, mobile, easy to use and open, while also making sure they don’t get their company into serious security or compliance breaches,” she added.

 

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