Research reveals CIOs relying on intuition than data for big decisions

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The role of the CIO has always been a high pressured one. But the majority of execs don’t help themselves by all too often relying on intuition and gut feel rather than data.

That’s the latest finding from research conducted by Colt. Of the 301 European senior technology decision makers questioned, more than two thirds (68%) of CIOs say they base high pressure decisions on instinct and experience more than any other factor. Despite that, three quarters (76%) admitted their instinct went against other sources, such as data or advice from third parties.

You can’t back the winning horse every time. Yet it’s a similar story with IT managers. 71% of IT execs polled say that intuition and personal experience is on balance more effective than data intelligence when making the big decisions.

Respondents were asked to classify their decision making based on particular scenarios. For managing external events, CIOs rated professional experience (69%) higher than using data and intelligence (66%). Experience was again more frequently cited (63%) when dealing with changing compliance regulations, as it was for IT leaders when responding to emerging customer requirements (67% experience, 61% data).

The research findings indicate a topic this publication has covered on multiple occasions – a lack of cohesion and collaboration between IT and the line of business. “When the stakes are high and a CIO is feeling the pressure to make the right decision that will result in business and career success, the natural reaction is to draw on instinct and professional judgement,” explained Carl Grivner, Colt executive vice president.

He added: “Other sources of expertise have limited influence – in particular input from peers in other parts of the business. In today’s digital world, there must be a greater engagement with other business areas and external resources to drive success.”

Previous research from Colt examined how under pressure the average CIO is, with more than three quarters of CIOs and senior IT leaders in the UK, France and Germany admitting they feel greater personal risk than company risk when making big decisions.

 

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