Mobility matters: How managed mobility relates to the finance department
Too often, enterprises mix up managed mobility services (MMS) and telecom expense management (TEM) as one and the same. It can be confusing for finance departments because they understandably focus on cost savings potential above all else. Since MMS includes expense management as part of its services offering, enterprise mobility confusion can occur. However, MMS gives finance the tools to take control of spend and other departments tons of additional benefits.
An MMS partner should implement cross carrier re-billing to make using multiple carriers easy. Rather than dealing with different monthly bills and formats for each carrier, MMS combines them all into a single statement, allowing charges to be compared across all carriers and plans.
With pre-bill reconciliation, MMS vendors scrub supplier and carrier bills prior to payment to find errors and inconsistencies before handing them over to specialists that manually check and list these errors for both you and your carrier(s). By opening an investigation on anything that looks fishy, MMS is able to save your company money with minimal or no effort whatsoever on finance’s behalf.
MMS also helps your finance department keep program spend accountable. By implementing systems that identify account-level charges, each line is assigned and billed an accurate and fair amount. For features and services that don’t appear on regular monthly statements, MMS can inventory and add these charges to your regular statements so they can be assigned to a specific cost centre, unifying your enterprise mobility program and billing platform.
Different user groups with different usage levels can cause headaches for finance departments tracking plans, features, and changes to both every month. Fortunately, MMS passes direct charges to each end-user line by reallocating costs so that high-usage users absorb most of the bill, accurately distributing the program’s overall cost and making it transparent for the department.
Speaking of usage, MMS also performs audits to assist with over- and under-usage regarding monthly plans and features. Through a combination of automated and manual processes, your finance department is given recommendations on which plans users need based on their usage history, saving your enterprise money while providing them the necessary mobility help. Exception reporting takes these processes a step further and seeks out your program’s costliest users so that finance can educate them on cost-saving habits.
Usage analysis and kick-out reports are also featured in the MMS toolbox. By identifying lines with consistent zero-usage or lines that are unassigned or improperly formatted month-to-month, your finance department is able to eliminate enterprise mobility waste.
Finally, what good would all of this information be without a visible way to digest and use it? MMS partners provide a dashboard view of the entire program that not only aggregates data, but allows finance to compare past averages to current carriers, accounts, users, or lines to manage costs efficiently and make informed decisions.
MMS isn’t singularly focused on expense management like TEM is, but through these functions we make enterprise mobility easy for your finance department. Giving your team the resources to monitor and control spend allows your organisation to not only save money, but do so in an effective and understandable way.
To make sure your finance department is getting the most out of a potential MMS solution, here are a few questions you need to ask:
1) Can your expense management solutions make our costs more predictable? Can they allocate expenses across various cost centres?
2) Do you proactively provide a detailed analysis of our mobile expenses? How frequently is this analysis completed?
3) Do you provide account detail reports showing cost and utilisation for our entire mobility program?
4) Can you provide monthly cost reconciliation for all phone lines based on actual usage?
5) How do you minimise carrier expenses associated with international roaming and usage?
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