The ‘availability gap’: Enterprises struggling to do enough to meet user needs

(c)iStock.com/George Clerk

Enterprises continue to suffer from the ‘availability gap’ – the difference between what their IT teams can deliver and what their users demand – according to new research from Veeam Software.

The latest Veeam Availability Report shows that 84% of businesses have problems keeping up with user demand, up from 82% in 2014, which costs them up to $16 million per year in lost revenue and productivity. 82% of survey respondents say brand integrity suffers, while 68% argue customer confidence goes down with the availability gap.

The previous report in 2014 found businesses were only suffering to the tune of $10m per year, representing a huge rise given the vast majority of respondents are saying they have implemented tightened measures. 48% of all workloads are classified as ‘mission-critical’, a figure which is expected to rise to 53% in 2017. Almost all (96%) of organisations surveyed say they have increased requirements to minimise application downtime, while 94% say they have increased requirements guaranteeing access to data – yet there is still too much work which does not get done.

In terms of data recovery, respondents say that the average recovery time is three hours, compared to the average recovery time objective (RTO) of 1.6 hours. It’s a similar story with recovery point objectives (2.9 hours promised, 4.2 hours delivered). Unplanned mission-critical application downtime length has gone up from 1.4 to 1.9 hours year over year.

“While it’s easy to think that this survey paints a picture of doom and gloom, there are shoots of optimism as well,” said Veeam CEO Ratmir Timashev. “Almost three quarters of enterprises recognise that they have areas which need addressing and intend to do so in the next six to 12 months.

“It is not always easy to divert precious funds to invest on infrastructure, but there is acceptance that this needs to be done,” he added.

 

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