Mind the gap: Revenues will suffer if IT remains stretched, companies warned


An ‘IT delivery’ gap is threatening to undermine business productivity unless organisations shape up, according to a new research report from app network platform provider MuleSoft.

We’ve heard plenty about supposed skills gaps, yet according to the MuleSoft research only half of the more than 950 IT decision makers polled said they were able to deliver all projects asked of them last year, while 59% said business revenues will suffer within six months if the status quo is maintained.

Key factors blamed included a ‘growing misalignment’ with business teams, lack of time, and an increasing number of applications which need to be integrated with each project. More than half (51%) of respondents said they were under-resourced – while adding that the majority will not see new funds in 2017 – while 41% said their projects were always against the clock.

As a result, employees under all sorts of pressure will try anything to alleviate the stress; sometimes underhanded. This is something which readers of this publication will be more than aware – although it is worth noting that for four in five (79%) respondents, cloud computing was either ‘very’ or ‘extremely’ important to the future of their business.

More than two thirds (69%) said there was a disparity between IT and the business – which continues to grow. “The reality is that the centralised IT model is no longer working,” said Ross Mason, MuleSoft founder in a statement. “IT teams can’t keep running faster on the project hamster wheel.

“IT needs to move away from trying to deliver all projects itself and towards an approach that frees up mission-critical data and empowers the wider business to build some of their own projects,” Mason added.

Naturally, MuleSoft says there is a solution; moving more towards APIs as enterprise building blocks. Interestingly enough, 90% of respondents said they either currently have or are looking towards an API strategy by the end of 2017, and of those who already have one in place, 94% credit it with enabling them to deliver products and services more quickly.

MuleSoft is by no means the first company to come to this conclusion. Research from Veeam in February argued there was an ‘availability gap’ in terms of user demand and IT productivity – a message which was repeated in another study in October – while in 2015 a report from K2 noted the trend of employees building their own apps, lest they wait any longer for the stretched resources of IT to save them.

You can find out more about the report here (registration required).


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