The importance of automating mobility management costs and working out true TCO
Can mobility management costs – mobile services management, employee support, managing device inventory – be automated and eradicated? According to a new report from Forrester Research, yes.
The report, put together alongside Cisco Jasper, polled more than 300 decision makers who manage mobile devices and services within their company. The resulting responses found a litany of inefficiencies.
More than half of service change requests are put in at the last minute, the research found, complicating matters significantly and taking hours or days to complete, while a quarter of companies are still using manual spreadsheets to track devices and assignments. This particular stat reminds this reporter of the recent story, broken by the Wall Street Journal earlier this week, that CFOs are beginning to avoid Microsoft Excel as they say it hasn’t kept up with the rate of technological change. In this instance, using manual spreadsheets results in almost 20% unused devices every month.
Ultimately, enterprises are focusing more on reducing telecom bills – which comprise a third of mobility – than anything else. More than three quarters (76%) of companies surveyed say they have ‘mostly consistent’ telecom service costs each month, yet only 17% said they had fully predictable costs.
This is all well and good, but as this publication has featured on several previous occasions, while telecoms expense management (TEM) is a key cost saver, it is but one part of an integrated mobility solution. Of course, using TEM or managed mobility services (MMS) also come with their own costs – and this was the second biggest challenge in reducing mobility TCO.
As a result, the report gives three recommendations to organisations looking to reduce their mobility outlay. Firms need to measure the TCO fully and not just count monthly fees, focusing on asset tracking and management, help desk personnel costs and employee productivity loss, for instance. The report adds that automation needs to be a ‘key pillar’ of any mobility management approach, as well as discussing automated mobility management requirements with service providers.
You can find out more about the report here.
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