Poor enterprise mobility implementations can cost thousands per worker, report notes

James is editor in chief of TechForge Media, with a passion for how technologies influence business and several Mobile World Congress events under his belt. James has interviewed a variety of leading figures in his career, from former Mafia boss Michael Franzese, to Steve Wozniak, and Jean Michel Jarre. James can be found tweeting at @James_T_Bourne.

Here are some end-of-year figures which show how vital mobility is to businesses today. According to mobile and IoT management provider SOTI, one poorly performing mobile application per shift can cost organisations up to $20,000 per mobile worker. Yet companies could do more on the management side.

The study, which was put together alongside VDC Research and comprised interviews with 400 respondents, found only one in five companies say they have complete visibility into mobile devices and applications, comprising phones, tablets, point of sale systems, and other ruggedized Internet-connected hardware.

If you want to be ahead of the game here, you need to consider several factors when implementing business-critical mobility strategies. The report notes the need for organisations to look at each end of the process, from app performance to network latency and data throughput, securing, managing and deploying mobile devices.

Indeed, the need for mobility focuses predominantly around productivity. According to the research, improving worker productivity was cited by 36% of those polled as the key investment driver, followed by increasing sales (28%) and better real-time decision making (27%). Yet it is not the easiest of processes either. Data security and file security were seen as the biggest investment challenge for organisations, ahead of employee training and interoperability with existing systems.

Perhaps the most surprising statistic – and one that SOTI described as shocking – was that 30% of firms polled admitted not being able to determine ROI from mobility initiatives. The company argues that IT and internal business partners need to perform better in terms of showcasing the role mobility plays in driving revenue and productivity gains.

When it came to technical difficulties, network and connectivity proved the biggest bugbear, cited by almost half (49.3%) of those polled. App software issues and mobile battery failure comprised the top three, with security and access control, as well as OS issues, also highly cited.

Ultimately, the clear benefits of mobility continue to be cancelled out by the challenges – and it is this which needs to change if industries such as healthcare, transportation, and manufacturing are to benefit. “EMM is key for enterprises with business-critical mobility, but sometimes EMM alone is not enough,” said Shish Anand, SOTI vice president of product strategy. “Many organisations today are facing a battle to keep up with the demand for mobile applications in a timely and budget-friendly manner.”

You can read the full report here (pdf, no opt-in required).

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