Sprawling IT complexity could make it ‘impossible’ for IT to manage digital performance

More than three quarters of organisations say sprawling IT complexity could soon make it ‘impossible’ to manage digital performance effectively.

That is the key finding from a new report from Dynatrace, who polled 800 CIOs in large enterprises with more than 1,000 employees. 76% of CIOs polled say multi-cloud makes it especially difficult and time-consuming to monitor and understand the impact cloud services have on the user experience, while a similar number (72%) say monitoring the performance of microservices in real-time is ‘almost impossible.’

Yet increased adoption of emerging technologies inevitably continues apace. More than half (53%) of CIOs plan to deploy even more technologies in the coming 12 months, including multi-cloud (95%), microservices (88%) and containers (86%).

So how are IT teams and organisations tackling the issue? Four out of five CIOs (81%) believe artificial intelligence will be critical to IT’s ability to master increasing IT complexity, while 83% are either deploying or planning to deploy AI in the next 12 months.

“Today’s organisations are under huge pressure to keep up with the always-on, always connected digital economy and its demand for constant innovation,” said Matthias Scharer, Dynatrace VP of business operations. “As a consequence, IT ecosystems are undergoing a constant transformation. The transition to virtualised infrastructure was followed by the migration to the cloud, which has since been supplanted by the trend towards multi-cloud.

“CIOs have now realised their legacy apps weren’t built for today’s digital ecosystems and are rebuilding them in a cloud-native architecture,” added Scharer. “These rapid changes have given rise to hyper-scale, hyper-dynamic and hyper-complex IT ecosystems, which makes it extremely difficult to monitor performance and, find and fix problems fast.”

According to a report from Interoute earlier this month, more than half of IT leaders in the UK were struggling to secure boardroom access to digital transformation objectives.


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