AI and 5G ‘no longer concepts’ in the enterprise as future of work forecast revealed

Some good news around the state of enterprise, mobile and automation; almost nine in 10 companies polled by mobility provider MOBI said they were either undertaking or planning AI-driven initiatives, with three quarters of those seeing return on investment from it.

The study, which took responses from 100 US-based IT decision makers at companies with at least 5,000 employees, found that companies were generally confident around where they were in the enterprise mobility curve. The larger the organisation, the more comfortable they feel.

Yet complexity remains an important concern. Enterprises are most commonly using enterprise mobility management (EMM) tools – and as this publication outlined earlier this week, reports of EMM’s death have been somewhat exaggerated – with an average of three being used, although curiously, larger companies tend to use one fewer solution. More than three quarters (76%) of those polled said they use some form of managed mobility service – tipping the wink here to MOBI of course – with smaller organisations more likely to go down this route.

In terms of artificial intelligence, while it is always difficult to assess genuine enterprise presence in emerging technologies, among those polled automation was a focus of almost every enterprise mobility agenda. Larger organisations are getting to grips more comfortably with the prospect – 49% of those polled were deploying initiatives compared with 27% of small and medium-sized businesses – while AI, or cognitive-driven automation, was seen as the primary investment priority for enterprise mobility over the coming five years. This investment even tops security, which may cause a few eyebrows to be raised.

This however may explain the pattern of future predictions the research outlined. By 2020, more than half (57%) of those polled said Fortune 1000 companies will have built AI and machine learning technology into their mobility strategy, while the majority of these workers will be on 5G, as well as using a device outside of their desktop or laptop to complete most of their work.

“AI and 5G are no longer just futuristic concepts – they’re taking shape in businesses today and changing how we work,” said Josh Garrett, president and co-founder of MOBI. “What businesses now need to focus on is how to manage an evolving mobile ecosystem.”

You can find out more and download a copy of the report here (email required).

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