Gartner predicts RPA software revenue will reach £1bn in 2019

Gartner predicts the robotic process automation (RPA) market to hit $1.3 billion (£1bn) in 2019.

In 2018, the analyst firm noted the RPA software category was the fastest-growing segment of the global enterprise software market. The RPA software revenue that year increased 63.1 per cent to $846m (£679m), says Gartner, expecting the same upward trend this year.

According to Gartner’s data, UiPath, Automation Anywhere, Blue Prism, NICE, and Pegasystems were the top five RPA vendors that had over 47 per cent control of the market in 2018.

Fabrizio Biscotti, research VP at Gartner, says: “The RPA market has grown since our last forecast, driven by digital business demands as organisations look for ‘straight-through’ processing. Competition is intense, with nine of the top 10 vendors changing market share position in 2018.”

North America continued to rule the RPA software market with 51 per cent share in 2018; however, it shares declined by 2 percentage points on a year-over-year basis. Western Europe stood at the second position with 23 per cent share, whereas Japan held third position with adoption rate of 124 per cent.

In March, Appian’s Future of Work survey found 46 per cent polled organisations to have deployed intelligent automation in their business processes whereas 86 per cent of the respondents said that its integration would improve customer experience. Customer satisfaction was cited by more than two thirds, i.e. 68 per cent of respondents as an area that would improve through automation, while 69 per cent said it would lead to monetisation of new revenue.

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