The future of service management: A leadership manifesto


Benjamin Franklin once said, “Tell me and I forget. Teach me and I remember. Involve me and I learn.” A pillar of the United States and a foundation of the very civilisation in which we live, Franklin was an innovator, a person who helped us live within our current time. He was a businessman and an entrepreneur, and he understood the requirements of service to others, even those people within his own organisation: “As we enjoy great advantages from the invention of others,...

Mobi's funding raises the profile of global managed mobility services


Injection of $35 million will boost awareness of this important market

Back in October 2014 I argued that managed mobility services are getting hot and it's about time, because the speed of change and complexity of mobile technology in the enterprise shows little sign of slowing down. There are over 300 firms selling mobility technology to enterprises and increasing complexity is prompting customers,...

By Nicholas McQuire, 28 July 2015, 0 comments. Categories: Enterprise Mobility, Monetisation.

Good Technology offers new enterprise split billing solutions to ease pain of BYOD


Anyone who noticed the California court case over employee reimbursement for BYOD devices will be no doubt aware of the risks of blind BYOD stipend and the struggles associated with telecoms expense management.

Enterprise mobility management (EMM) provider Good Technology has today announced new capabilities around enterprise split billing. Through its Mobile Analytics and Reporting service, the separation between business and personal usage is clearly marked ensuring no HR or tax issues,...

By James Bourne, 24 July 2015, 0 comments. Categories: BYOD, Enterprise Mobility, Monetisation.

Sell enterprise mobility to your board with ROI, not novelty


At the Computing Magazine Enterprise Mobility and Application Management 2015 Summit a few weeks ago, Allergan’s IT chief Wei Wang told attendees that introducing enterprise mobility into the enterprise is less about impressing stakeholders with technology and far more about proving use cases.

“A big challenge,” Wang said, “has...

By App47, 06 July 2015, 0 comments. Categories: Enterprise Mobility, Monetisation.

ROI and enterprise mobility: The Holy Grail or more technology snake oil?


Updated Enterprise mobility offers an unmatched opportunity to transform your business processes. This is not change in the form of a large consultancy approach, where massive business processes are redesigned over months and end users are repurposed, but rather change through simply removing large swaths of administration steps in your current process.

By example, let’s look at field requisitions of new equipment or supplies. Currently, a request is filled out or emailed so it can pass by...

By Mary Brittain-White, 02 July 2015, 0 comments. Categories: Data & Analytics, Enterprise Mobility, Monetisation.

Why 2014 is the year when the customer becomes your financial advisor

By Adrian Thirkill, UK MD, Easynet Global Services

IT has officially gone mainstream: geek chic graces fashion magazines and CTOs wear their high-vis jackets with pride as they become increasingly high-profile in their organisations.

A company’s IT strategy - and the resulting spend - is fundamental to the performance of its business operations. It doesn’t just support a business, it drives a business and defines its success.

Analysts are agreed that organisations are likely to have more money...

By Easynet G.S., 06 December 2013, 0 comments. Categories: Cloud , Enterprise Mobility, Mobile, Monetisation.

BlackBerry seeks breathing space with shareholder buyout

Nick Dillon, Senior Analyst, Devices & Platforms

Troubled handset maker BlackBerry has entered into a provisional agreement to be purchased by a consortium led by Fairfax Financial Holdings, the company’s largest shareholder. If completed, this move would see BlackBerry return to private ownership after 16 years on the NASDAQ stock market. In theory such a move should give the vendor more breathing space in which to assess its options beyond the gaze and interference of the stock market, although any...

By Ovum StraightTalk, 26 September 2013, 0 comments. Categories: BlackBerry, Enterprise Mobility, Mobile, Monetisation.

How the rise of multi-cloud is transforming eCommerce

There once was a time when many business leaders around the world stood on the sidelines, while the early-adopters of cloud computing reaped the rewards with their first-to-market deployments. Today, managed cloud services are considered a mainstream business technology for all takers -- with only the most uninformed laggards still disputing the apparent benefits. With 90 percent of companies claiming some form of cloud usage, many organizations have moved to the next step, leveraging multiple cloud models in different combinations to optimize benefits and efficiencies, according to findings from the...

By David H Deans, 12 September 2013, 0 comments. Categories: Cloud , Enterprise Mobility, Monetisation.

10 steps to improve return on investment of IT purchases

It’s an unfortunate fact of life that, very often, IT systems, once purchased, are underutilized. This can lead companies to question the ROI promised by suppliers and industry experts.

In fact, on average, only 10-20% of the full capabilities of systems are utilized by the end user.  However, rather than questioning the suppliers’ promises, we should perhaps re-examine the internal processes of implementation, maintenance and integration.

This is because the work shouldn’t end when the...

By David Akka, 28 August 2013, 0 comments. Categories: Enterprise Mobility, Mobile, Monetisation.

BYOD, cloud named in eight disruptive IT cost forces

Bring your own device (BYOD) and cloud computing have been named in Gartner’s eight most disruptive forces which need be managed to avoid stratospheric IT asset costs, the analyst house warns.

In a research note written by Gartner distinguished analyst and VP Alexa Bona, BYOD gives “new security and environmental risks”, which in turn leads to increased costs.

Of course, this isn’t the first time that the potential cost saving of BYOD has been called into question. Indeed, this is reminiscent of the...

By James Bourne, 08 August 2013, 1 comment. Categories: BYOD, Cloud , Enterprise Mobility, Monetisation, Research.

Pirates, prepare to be boarded by US entertainment malware

In the constant battle between illegal file sharers (pirates) and the entertainment industry supplying the protected digital materials, the pirates have been staying one step ahead – although the industry may soon have a powerful new weapon in their arsenal.



New regulations being pushed by the “Commission on the Theft of American Intellectual Property” could mean the industry could lawfully distribute malware to illegal file sharers.

The report is

By Ryan Daws, 28 May 2013, 0 comments. Categories: Android, Enterprise App Stores, iOS, Marketing, Microsoft, Monetisation, Security.

BlackBerry Messenger is set to go cross-platform

Neha Dharia, Analyst, ConsumerBlackBerry has announced that its popular social messaging service, BlackBerry Messenger (BBM), will be offered on the Android and iOS platforms as well as on BlackBerry devices. BBM was previously restricted to BlackBerry devices, and the number of BBM users was negatively impacted as the handset manufacturer lost smartphone market share. BBM’s cross-platform ambitions will allow it to reach a wider audience, and also raise important issues around monetising the service. The untethering of...

By Ovum StraightTalk, 14 May 2013, 0 comments. Categories: BlackBerry, Monetisation. announces enterprise app innovation challenge

Cloud giant has announced the €5 million Innovation Challenge, offering a chance for innovative start-ups to build successful enterprise apps on the Salesforce platform.

The challenge, which launches today, will allow prospective companies to pitch their ideas to venture capitalists at a series of events throughout Europe between September and November.

The winners, based around different categories, will each receive a slice of the €5m (£4.23m) prize and will be able to build...

By James Bourne, 02 May 2013, 0 comments. Categories: Cloud , Enterprise App Stores, Enterprise Mobility, Monetisation.

How can ERP solutions benefit small businesses?

A research paper from the Aberdeen Group has revealed how smaller organisations can utilise enterprise resource planning (ERP), showing that cost reduction is the primary driver impacting an ERP strategy according to survey respondents.

The report, entitled “ERP and the Small Business”, focused on 261 small organisations in its ERP Benchmark survey of 2012 and uncovered key reasons why companies should adopt an enterprise resource planning solution:

  • Standardisation – ensuring the best practices of the organisation are followed, with 71% of the best-in-class...

By James Bourne, 14 January 2013, 3 comments. Categories: Cloud , Enterprise Mobility, Monetisation.

Four in five enterprises will deploy custom apps [infographic]

New research from Zenprise has revealed, among other insights, that the majority of enterprises will deploy custom mobile apps in the next 12 months.

The Zenprise report, which spoke to 501 IT professionals, showed some interesting insights into mobile initiatives – the big takeaway being that 81% of enterprises plan to deploy custom enterprise mobile apps and that three quarters plan to initiate mobile line-of-business apps in the next 12 months.

Elsewhere, another intriguing insight is the development...

By James Bourne, 19 October 2012, 0 comments. Categories: Enterprise Mobility, Infographic, Mobile, Monetisation, Research.

CIOs struggling to keep on budget with enterprise app projects

The majority of IT company CIOs are struggling with budgeting for enterprise app testing, according to the latest survey from agile data management provider Delphix.

The research, presented by IDG Research Services and entitled ‘Enterprise Application Development MarketPulse’, garnered 108 responses from CIOs, CTIOs, executive VPs and the like from app-related IT companies, and the big takeaways were:

  • 86% of IT executives believe enterprise app initiatives are a major strategic priority for their business
  • 94% of respondents claimed that it was...

By James Bourne, 17 October 2012, 0 comments. Categories: CIO, Enterprise Mobility, MDM, Monetisation, Research.

IAB: mCommerce happens inside stores

A new study from the Interactive Advertising Bureau highlights the strong use of mobile by consumers while they are inside a retail store: 73% of respondents state they have used their mobile in store.

The study, Mobile Phone Shopping Diaries (May 2012), focuses on how consumers engage with mobile commerce via smartphones and interestingly, has found that 53% of mobile commerce users have stopped an in-store purchase as a result of using their mobile phone.

Joe Lazlo, senior director of the Mobile Marketing...

By Always On Message, 18 May 2012, 0 comments. Categories: Marketing, Mobile, Monetisation.

eBay Mobile Bidding a Hit with Consumers

Back in 2010 Steve Yankovich, VP of eBay Mobile, stated in an interview that “mobile changes the game” and, with consumers adopting mobile strategies left, right and centre, he was on the money. Its no surprise then that eBay has become one of the strongest players in mobile commerce

In August 2011 alone, eBay UK sold an item via eBay’s mobile platforms on average every second, selling over 2 million items via mobile devices. These figures reflect Yankovich’s statement in the same...

By Always On Message, 27 April 2012, 0 comments. Categories: Marketing, Monetisation.

Mobilising Your Business With mCommerce

Mobile is the next wave in business. Just as having the Internet access at home causes a seismic shift in the way people shop and interact with companies, Internet access on mobile devices is causing a change in consumer behaviour as well. More than 20% of web traffic now originates from mobile devices, and that number is only expected to rise throughout the coming years. As a business owner, there are steps you can take to take advantage of this now. There are two basic ways that you can mobilise your business and expand into

By James Bentham, 21 February 2012, 0 comments. Categories: Enterprise Mobility, Mobile, Monetisation.