Dealing with insider threats and keeping your enterprise secure: A guide

There are many threats to enterprise cyber security with most coming from external threat actors. One of the most overlooked threats that companies are not safe from is insider threats. Security professionals are constantly being warned about insider threats and in A10 Networks AIR report earlier this year almost half (48 percent) of IT leaders say they agree or strongly agree that their employees do not care about its security practices. With companies aware of the issue, what...

By Ronald Sens, 21 May 2018, 0 comments. Categories: Employee Education, Employees, Security.

To maximise existing tech talent, it’s important to facilitate innovation skills

It’s no secret that IT talent is in short supply. With the ever-increasing number of technological channels, data sources and platforms, the demand for tech-savvy talent is innumerable. Randstad Technologies, a tech jobs specialist company, indicated that they have seen a 104 percent year-over-year increase in demand for skills in technologies such as iOS, Android, HTML5, Angular, Java and...

By Johan den Haan, 18 May 2018, 0 comments. Categories: CIO, Collaboration, Employee Education, Employees.

Focusing on the customer experience at a software organisation – from the service desk onwards

As a team leader, I always strive to build strong relationships between our team and our customers. That's done, in part, by making sure the software product is always up to standard, but that's not always enough. Customer success is incredibly relevant to the service your organization provides, through the service desk and to offer better services, you must know what your customer wants from you, and what you can do to make customer relationships successful. 

To do this, consider the...

By Nancy Van Elsacker Louisnord, 17 May 2018, 0 comments. Categories: Collaboration, Employee Education, Employees.

It’s time to ditch the password – and start to appreciate the evolving needs of enterprises

Today, May 3, is World Password Day. It’s a ‘celebration’ to promote better password habits. We’ve long viewed the password as a critical gatekeeper to our digital identities, safeguarding our online shopping, banking, social media, sensitive data, and business communications.

But has the password had its day? Best practise recommends the use of complex passwords that include upper and lower case letters, symbols and numbers put together randomly. The password should be at a minimum 8...

By Ojas Rege, 03 May 2018, 0 comments. Categories: Authentication, CIO, Employees, Identity, Security.

A five step guide to building your digital transformation dream team

There’s a sense in enterprises today that digital change is now inevitable. By the end of 2019, spending on digital transformation will reach £1.2 trillion worldwide—up 42% from 2017, according to a report from (IDC) late last year.

But for many enterprises, it is not just the usual challenges such as organisational resistance to change and legacy business models that make the digital transformation journey difficult. Securing investment is a...

By Nick Pike, 27 April 2018, 0 comments. Categories: Applications, Design, Employee Education, Employees, Enterprise Mobility.

What the consolidation of phishing awareness training means for CIOs

Last November I was asked for my 2018 cybersecurity predictions, and I was most confident about one. That projection: the phishing awareness training market was primed for consolidation.

Fast-forward just a few months and my inner genie certainly appears to be out of the bottle. By January 3, Barracuda Networks had announced its acquisition of Phishline, a social engineering training platform, for an undisclosed amount. Shortly thereafter, Proofpoint...

By Eyal Benishti, 26 April 2018, 0 comments. Categories: CIO, Data & Analytics, Employees, Security.

Why data should be a strategic asset available to all employees

The question of who owns and controls our data has been in the press a lot these past weeks. But while Cambridge Analytica and Facebook both have serious questions to answer, in other sectors – including work, education, retail and energy – data harvesting is empowering organisations.

While analytics teams have traditionally been made up of data scientists tasked with gathering,...

By Robert Dagge, 25 April 2018, 0 comments. Categories: Big Data, CIO, Data & Analytics, Employees.

Why the future of automation is in our hands

From online grocer Ocado’s prototype robotic arm which collects hard-to-reach items from supermarket shelves, to devices like FoldiMate that help with tasks around the home, automated technologies are becoming an ever more common feature of our day-to-day lives.

Despite the remarkable new possibilities these advances unlock, as General Manager of CA Technologies EMEA, I know that automation is a divisive...

By Marco Comastri, 25 April 2018, 0 comments. Categories: Employee Education, Employees, Enterprise Mobility, IoT.

How to engage your employees with AI voice assistants

Voice is one of the most natural forms of communication out there – which is why users find voice assistants (VAs) accessible, intuitive and easy to use. So much so that they’re fast becoming the go-to interface for the Internet of Things (IoT) – and it makes up the most widely used AI technologies today, with 41% of people using voice-activated assistants only having started doing so in the last six months.

Leading this surge are popular AI assistants like Alexa, Google Assistant, and Siri...

By Tim Isaac, 13 April 2018, 0 comments. Categories: Applications, App Platforms, Employee Education, Employees, Productivity.

Why IT directors need to exercise a duty of care to support employees in an emergency

Businesses have procedures in place to protect employees travelling overseas to remote or possibly dangerous countries, but recent terror attacks in the UK have brought the health and safety issues companies face abroad to the home front.  IT directors now have a growing responsibility to ensure the safety and security of their workforce in the event of an emergency, regardless of their location.

The challenge for IT teams is finding technology that offers an effective means of communicating and...

By Raymond Kenney, 10 April 2018, 0 comments. Categories: CIO, Data & Analytics, Employees, Enterprise Mobility.

How gamification and automation can change your organisation’s cybersecurity stance

Gamification could be the key tool to instil a better cybersecurity posture in your organisation – with gamers potentially representing the next generation of threat hunters.

That is the primary finding from a new report by McAfee which polled 950 cybersecurity managers at organisations with 500 or more employees. The study, titled ‘Winning the Game’, argues popular security competition games, such as capture the flag, make sense from an inter-organisational perspective. Four in 10 companies...

By James Bourne, 09 April 2018, 0 comments. Categories: Employees, Gamification, Security.

The differences between SaaS and on-premise software asset management: A guide

Software asset management (SAM) plays an integral role in today’s businesses. It helps with cost optimisation, operational efficiency, and risk mitigation. Most companies implement SAM to deal with the complexity of on-premise asset management. As companies started to move towards software as a service (SaaS), IT managers hoped for easier software license compliance and simplified processes.

For a while, there were talks of SAM elimination. That didn't happen. Instead, SaaS has brought its own set...

By Prasanna Kulkarni, 04 April 2018, 0 comments. Categories: CIO, Cloud , Collaboration, Employees.

Why C-suite expertise does not always translate to InfoSec awareness

Their experience and judgement has led C-suite executives to the head of their organisations – yet according to new research from Bitdefender, these employees are most likely to expose the company to a major cyberattack.

According to the study, which polled 250 CIOs, CISOs and CSOs, more than two in five (41%) perceive their C-suite colleagues as InfoSec averse. A similar number (42%) say they are most concerned with a loss of customer and stakeholder trust with data breaches, while more than a quarter...

By James Bourne, 20 March 2018, 0 comments. Categories: CIO, Data & Analytics, Data Loss, Employees, Security.

Too many apps? Toil and sloth: How multiple collaboration tools leads to wasted work

Hands up if you’ve never lost your train of thought when flipping between emails and spreadsheets trying to get two things done at once?

We’ve all done it – and a new study from unified communications provider RingCentral finds employees waste up to an hour of their working days hopping between apps, leading to a deficit of up to 32 days a year.

The study, which surveyed more than 2,000 knowledge workers across the US, UK and Australia, found more than two thirds (68%) said they toggle...

By James Bourne, 16 March 2018, 0 comments. Categories: Applications, Collaboration, Employees, Enterprise Mobility, Productivity.

How to get the most out of your CRM system – and keep your customers from the brink

Acquiring new customers requires investing significant time and money, so it’s always more prudent to make every effort to keep the ones you have. Even a modest improvement in customer retention can significantly help grow your business.

You probably have all the tools you need in your CRM system, but it’s possible that your employees aren’t using the system fully. Perhaps they think the system doesn’t make their job any easier, or the data is unreliable.

Here are five pointers to...

By Stephan Romeder, 07 March 2018, 0 comments. Categories: CIO, Employees, Marketing, Productivity.

Upskill raises $17 million in further boost towards enterprise augmented reality

Meet Upskill. The Washington D.C. based provider of enterprise augmented reality (AR) software has raised $17.2 million in funding to further its growth and product development.

The company’s primary product, Skylight, aims to enable frontline workers to interact hands-free on top of Vuzix hardware. In October, the company released the latest iteration of its platform, involving a greater user interface, and allowing rapid creation of new applications.

Among the companies who are using Skylight AR...

By James Bourne, 07 March 2018, 0 comments. Categories: Employees, Enterprise Mobility, UX, Wearables.

Organisations struggling to complete digital transformation initiatives – with revenues suffering

Mind the gap please! New research from application connectivity provider MuleSoft has revealed the vast majority of organisations will struggle with revenues if they fail to complete their digital transformation initiatives – and a skills gap is at the heart of the problem.

The study, which polled 650 IT decision makers (ITDMs) across seven countries and four continents, found 81% of respondents expect to see a negative impact on revenue in the coming 12 months if they fail to complete initiatives....

By James Bourne, 21 February 2018, 0 comments. Categories: CIO, Data & Analytics, Employees, Productivity.

A guide: How to better manage your personal information

Today, information is being collected at a rapid pace. If you don't take the right steps to protect your information, you could suffer from a breach that would endanger your private banking and other personal information. Therefore, you need to manage it with the right tools and strategies. But this can seem overwhelming at first.

Luckily, it doesn't have to be. If you use the advice below you can have peace of mind and be efficient while using your information in the best way possible.

IT

The first...

By Rick Delgado, 20 February 2018, 0 comments. Categories: Big Data, CIO, Employees, Security.

Winning the heart of consumers: How enterprises can battle digital natives

With increasingly fickle consumers who are not afraid to air their views on social media, it has never been more important for companies to fulfil their customers’ every want and need, in order to protect band reputation, garner loyalty and drive business success.

But how easy is it realistically for companies to answer the desires of the connected ‘I need everything now’ consumer?

Over the past few years, tech startups have been steaming ahead of big businesses when it comes to fulfilling...

By Rohit Garg, 15 February 2018, 0 comments. Categories: CIO, Collaboration, Employee Education, Employees.

UK CIOs believe Brexit will contribute to country’s decline as global business leader

A worrying portent from Pivotal Software in its latest research: three quarters of CIOs in the UK believe the country will lose its position as a global business leader after Brexit.

The study, which polled more than 100 CIOs, 100 IT decision makers and 2,000 employees in the UK, argues diminishing access to talent – cited by 59% of respondents – and investment in technology (cited by 46%) were the primary factors in hindering business success.

On the flip side, almost three quarters (72%) of CIOs...

By James Bourne, 13 February 2018, 0 comments. Categories: CIO, Employees, Productivity.