Remote support software gaining popularity – but more can be done for optimal experience

More than half of companies say remote access and remote support software is highly business critical – as TeamViewer notices an increase in use cases.

The figures come from research conducted by the vendor, alongside Research Now SSI, which aimed to focus on the most popular bundles associated with remote collaboration software, alongside potential barriers to implementation.

By James Bourne, 10 August 2018, 0 comments. Categories: Collaboration, Employees, Enterprise Mobility, Productivity.

Google digs deeper into the enterprise at Google Cloud Next ‘18

Google Cloud Next '18 put customers, developers, partners and analysts through their paces last week in San Francisco, with an exhausting set of more than 100 announcements. The event confirmed the transformation Google Cloud has undergone since Diane Greene took the helm, and it revealed Google's growing momentum with enterprises and advances against Amazon Web Services and Microsoft.

But if Google really wants to vie for cloud supremacy in the next few years, it must also improve its global...

By Nicholas McQuire, 09 August 2018, 0 comments. Categories: Applications, Cloud , Collaboration, Data & Analytics, Enterprise Mobility.

Dealing in data: Insider tips for effective document management during the M&A process

The efficient management of sensitive and confidential documents is crucial to the completion of a smooth M&A process.

From a seller’s perspective, decisions need to be made throughout the process about who has access to what information, due to competition and privacy concerns. From a buyer’s perspective, the transaction will only proceed once the...

By Tom Wheeler, 08 August 2018, 0 comments. Categories: CIO, Collaboration, Data & Analytics, Employees, M&A.

Chief data officer role ‘could be pivotal’ in helping sort enterprise data deluge

How are enterprises getting to grips with the data and analytics deluge – and how vital is employing a chief data officer?

According to new research published by MicroStrategy, more than half (57%) of the 500 companies polled said they had a chief data officer (CDO), with the study saying the role ‘could be pivotal’ in helping democratise data and analytics across organisations.

By James Bourne, 08 August 2018, 0 comments. Categories: Big Data, CIO, Collaboration, Employees.

Enterprise AR and VR will be the operators’ playground – once 5G wrangling is sorted out

Augmented reality (AR) and virtual reality (VR) over wireless networks is gaining momentum in the industrial sector. According to the latest study from ABI Research, 10% of industrial smart glasses, alongside standalone VR devices, will be connected to 5G by 2026.

The analyst firm argues that many telecom operators, such as Verizon, SK Telekom and Orange, as well as connectivity players such as Qualcomm, Huawei, Ericsson and Nokia, see VR as a key benefit of 5G technologies – when they get here. ABI...

By James Bourne, 09 July 2018, 0 comments. Categories: App Platforms, Collaboration, Enterprise Mobility, Productivity, UX, Wearables.

Capgemini notes how and why companies still struggle with their digital transformation initiatives

Organisations have hit a wall with regard to digital transformation – perhaps as a result of previously inflated expectations – according to the latest report from Capgemini.

The consultancy firm has put its findings in a report, titled ‘Understanding Digital Mastery Today’, focusing on the differences in company opinion between 2012 and 2018.

There was no change between 2012 and 2018 in terms of organsiations’ digital capabilities, with 39% of the 1,300 global executives polled...

By James Bourne, 06 July 2018, 0 comments. Categories: CIO, Collaboration, Employees, Enterprise Mobility.

How to combat low technology confidence in your workplace

Workplace technology develops and transforms at an incredible pace; we see new possibilities for working each day from the latest video calling software to voice-powered assistants and virtual office spaces.

Almost 50% of executives are planning to invest more than £10m in digital technologies and ways of working by 2020.The allure of new IT designed to modernise and innovate, bolster employee...

By John Brett, 29 June 2018, 0 comments. Categories: Collaboration, Employee Education, Employees, Productivity.

New research sounds warning over balancing employee productivity and security

There always needs to be a fine line between ensuring productivity within employees and keeping them happy. Take the story earlier this month regarding an employee in Japan who was publicly admonished for ‘habitually’ leaving his desk a few minutes early for lunch.

Yet new figures from Spiceworks have found that employees spend up to 26 days per year on websites unrelated to their job.

According...

By James Bourne, 25 June 2018, 0 comments. Categories: Collaboration, Enterprise Mobility, Productivity, Security.

Four steps to boost service management self-service portal uptake

Increasing self-service portal uptake for the service desk can be a yeoman’s task, and many organizations simply say the heck with it and focus on other things, things that they feel they have a better shot at addressing. While there may not always be specific ways to take on such a seemingly unyielding task, there are steps that can be taken to generate success.

Using a real-life example, my colleague Jeroen Janssen, a service management consultant, recently worked with the London...

By Nancy Van Elsacker Louisnord, 18 June 2018, 0 comments. Categories: Collaboration, Employee Education, Employees.

How secure mobile messaging is starting to make progress in healthcare

It goes without saying that healthcare data is vitally important to keep secure. Many health organisations are as a result a bit reticent when it comes to adopting new technologies – take recent stories around how millennial doctors are puzzled by fax machines, or how the NHS still has more than 10,000 of the machines in...

By James Bourne, 14 June 2018, 0 comments. Categories: Collaboration, Employees, Enterprise Mobility, Productivity.

“Microsoft 365 – that’s just Office 365, right?” Busting the myths of Microsoft’s enterprise portfolio

“As a Microsoft instructor, it’s not uncommon for me to hear: ‘Microsoft 365? That’s just Office 365, right?’” says Richard Keep, Senior Microsoft Instructor at Firebrand Training.

In reality, Microsoft 365 isn’t a rebrand of Office 365 – it’s the overarching term now used to describe Microsoft’s enterprise offering.

IT pros will find that it’s being

By Alex Bennett, 11 June 2018, 0 comments. Categories: Collaboration, Employees, Enterprise Mobility, Microsoft.

How to handle digital transformation and collaboration at large enterprises

You’ve got a team of 500 and some of them have been with the business more than thirty years. They are still thriving, as is the business, and, overall, you are doing really well. It’s a promising time, but not one without its challenges, because large companies don’t work the same way that they used to.

One of the biggest but often overlooked challenges for large, legacy enterprises, is how to collaborate effectively at scale and how to move on from older systems. If you're seeking to...

By Johann Butting, 22 May 2018, 0 comments. Categories: Collaboration, Employee Education, Employees, Productivity.

To maximise existing tech talent, it’s important to facilitate innovation skills

It’s no secret that IT talent is in short supply. With the ever-increasing number of technological channels, data sources and platforms, the demand for tech-savvy talent is innumerable. Randstad Technologies, a tech jobs specialist company, indicated that they have seen a 104 percent year-over-year increase in demand for skills in technologies such as iOS, Android, HTML5, Angular, Java and...

By Johan den Haan, 18 May 2018, 0 comments. Categories: CIO, Collaboration, Employee Education, Employees.

GamEffective raises $11 million in series B funding to help improve workplace learning

GamEffective, a New York and Israel-based productivity software provider, has raised $11 million in a series B round of funding to help grow its platform.

The round was led by Jerusalem Venture Partners (JVP), alongside existing investors 2B Angels, CE Ventures, Lipman, Chomski, Yaniv Tal and Eshbol among others, as well as new investor La Maison.

GamEffective’s modus operandi is around ‘engagement automation’. While gamification is an important part of how the company creates engagement...

By James Bourne, 17 May 2018, 0 comments. Categories: Collaboration, Enterprise Mobility, Gamification, Productivity.

Focusing on the customer experience at a software organisation – from the service desk onwards

As a team leader, I always strive to build strong relationships between our team and our customers. That's done, in part, by making sure the software product is always up to standard, but that's not always enough. Customer success is incredibly relevant to the service your organization provides, through the service desk and to offer better services, you must know what your customer wants from you, and what you can do to make customer relationships successful. 

To do this, consider the...

By Nancy Van Elsacker Louisnord, 17 May 2018, 0 comments. Categories: Collaboration, Employee Education, Employees.

Slack boasts eight million daily active users – and more than three million paid users

Collaboration software provider Slack has cleared its throat, taken the mic and given an update on its customer base.

The company now has more than eight million daily active users (DAUs), more than three million paid users, equating to more than half a million companies around the world being on board. Almost two thirds of the Fortune 100 are paid Slack customers, the company added, with more than 70,000 paid teams signed up.

Alongside this, various customer testimonials were put up. Oracle said employees...

By James Bourne, 09 May 2018, 0 comments. Categories: Collaboration, Enterprise Mobility, Social.

Collaboration between startups and system integrators key to enterprise innovation

Innovation, innovation, innovation: if you’re not doing it, even at enterprise level, then you’re falling behind. But is that really the case?

Many enterprise initiatives often stall early on – or result in limited business outcomes. Yet according to a new report from IDC, collaborating between startups and system integrators could lead to ‘great potential.’

The report, titled Best Practices for Service Company and Start-Up Collaboration in Europe, explores the relationship each...

By James Bourne, 26 April 2018, 0 comments. Categories: Applications, Collaboration, Enterprise Mobility.

Aryaka and China Mobile International team up for enterprise-grade SD-WAN

The benefits of software-defined wide area networks (SD-WAN), should be known by organisations, even if implementation is still a little early. Improved agility and lower cost will be a given, but each enterprise’s needs – as well as their networks – will all be different.

Aryaka, a provider of software-defined network connectivity, has announced a strategic partnership with China Mobile International (CMI) to deliver what they are calling ‘the first fully compliant global SD-WAN...

By James Bourne, 09 April 2018, 0 comments. Categories: Cloud , Collaboration, Productivity.

The differences between SaaS and on-premise software asset management: A guide

Software asset management (SAM) plays an integral role in today’s businesses. It helps with cost optimisation, operational efficiency, and risk mitigation. Most companies implement SAM to deal with the complexity of on-premise asset management. As companies started to move towards software as a service (SaaS), IT managers hoped for easier software license compliance and simplified processes.

For a while, there were talks of SAM elimination. That didn't happen. Instead, SaaS has brought its own set...

By Prasanna Kulkarni, 04 April 2018, 0 comments. Categories: CIO, Cloud , Collaboration, Employees.

Collaboration revenues push $10bn in Q4 with Cisco and Microsoft fighting for first place

The enterprise collaboration market has never been as hot as it is today with Cisco and Microsoft duelling for top spot, according to Synergy Research.

The figures, based on Q4 data, show total collaboration revenues, including unified communications, telepresence, email software, enterprise social and content management and more, hit just under $10 billion, an all-time high.

Cisco places just ahead of Microsoft in the overall stakes, well ahead of IBM and Avaya in third and fourth place respectively - yet...

By James Bourne, 28 March 2018, 0 comments. Categories: Collaboration, Enterprise Mobility, Microsoft.