Winning the heart of consumers: How enterprises can battle digital natives

With increasingly fickle consumers who are not afraid to air their views on social media, it has never been more important for companies to fulfil their customers’ every want and need, in order to protect band reputation, garner loyalty and drive business success.

But how easy is it realistically for companies to answer the desires of the connected ‘I need everything now’ consumer?

Over the past few years, tech startups have been steaming ahead of big businesses when it comes to fulfilling...

By Rohit Garg, 15 February 2018, 0 comments. Categories: CIO, Collaboration, Employee Education, Employees.

Lack of knowledge around biometrics apparent – but could they be coming to a workplace near you?

A new piece of research from employee software provider TSheets shows a worrying lack of knowledge around what biometric data represents – and concern over how it may be used.

The survey collated responses from 500 US residents and asked them what they thought contained biometric data. The answers offered to respondents were DNA, facial photographs, fingerprints, hand geometry, iris scan, and retina scan. Of course, participants should have selected all of those options – but 37.3% opted for...

By James Bourne, 08 February 2018, 0 comments. Categories: Authentication, Employee Education, Employees, Identity, Security.

GE’s aviation arm successfully pilots Vuzix AR glasses and video streaming

The aviation arm of General Electric (GE) is focusing on augmented reality (AR) to help its engineers and technicians work more productivity ‘hands-free and heads-up’, according to AR hardware manufacturer Vuzix.

The Rochester-based technology supplier announced that GE’s aviation operations unit has successfully piloted streaming product Vuzix Basics Video. Working in tandem with the Vuzix M300 smart glasses, the combined product aims to connect field technicians with remote experts for...

By James Bourne, 26 January 2018, 0 comments. Categories: App Platforms, Employee Education, Productivity, Wearables.

Get your working processes up to scratch or employees will look elsewhere, firms warned

Are your working processes as good as they could be? Nintex, a workflow automation software provider, argues a third of employees at US companies are looking for new jobs because their company’s processes are broken beyond repair.

The company surveyed 1,000 full time employees at US organisations with more than 1,000 employees, and found that tech troubleshooting was the corporate process which caused the most frustration. Lacking access to certain tools and documents was also frequently cited as...

By James Bourne, 18 January 2018, 0 comments. Categories: Employee Education, Employees, Enterprise Mobility.

Five steps to building a helpdesk knowledge base

Improving the quality of service delivery is a commendable goal, but our day-to-day workload sometimes means this remains an elusive fantasy. Few of us have the time to sit down and consider the benefits that a well-constructed, shared and used knowledge base can provide. In many organizations, the knowledge base is underutilized.

For example, in my experience managing the service desk-focused company, TOPdesk, I’ve seen periods of time when as many as 85% of companies with a service management solution...

By Nancy Van Elsacker Louisnord, 17 January 2018, 0 comments. Categories: Employee Education, Employees, Productivity.

LinkedIn’s data on emerging jobs cites machine learning and data science skills as key

If you want to get the bleeding edge jobs in tech, machine learning, big data, and data science are the ways forward, according to new research from LinkedIn.

The social giant analysed its own data from the past five years to come up with a variety of trends on which jobs and skills are on the rise – and what they are replacing.

Of the top 10 emerging jobs – those whose rate of growth have been at least four and a half times in the past five years – six of them are tech-specific. Machine...

By James Bourne, 13 December 2017, 0 comments. Categories: CIO, Employee Education, Employees.

Fear of change holds organisations back in digital transformation push

What does the term digital transformation mean exactly? As a recent report points out, it can mean ‘both everything and nothing.’

“To some companies, [it is] the difference between competing and collapsing, the lynchpin in surviving the rapidly changing commercial landscape…to others, it’s a task that sits on a never-ending to-do list, regarded as little more than another business buzzword,” Microsoft’s UK enterprise team explains.

The report, from Microsoft, YouGov,...

By James Bourne, 31 October 2017, 0 comments. Categories: Employee Education, Employees, Enterprise Mobility, IoT, Microsoft, UX.

The key to strengthening mobility in your enterprise

"A simple upgrade in technology is not enough today to address the challenges of deploying and managing too many incompatible devices that perform different functions for different users."

Those are the words of Lisa London in a recent piece for IndustryWeek

As businesses have grown increasingly complex, London says, they have become increasingly reliant upon mobile technology to boost productivity and keep...

By App47, 16 October 2017, 0 comments. Categories: Applications, Employee Education, Employees, Enterprise Mobility.

Analysing Apple DEP and how it enhances EMM

Enterprise technology has always been a target for hackers, so why are IT teams working harder than ever to protect company data? After all, security systems have never been more advanced.

In today’s digital business landscape, cutting-edge technology can be a double-edged sword. Employees enjoy the efficiency and freedom smartphones provide, but attackers are also using these devices to breach enterprise security at an alarming rate. In fact, 

By MOBI, 17 August 2017, 0 comments. Categories: Employee Education, Employees, Enterprise Mobility, iOS, Security.

CIOs in Hong Kong stepping up fight against lax BYOD practices, new data reveals

One in three CIOs polled by Robert Half say a ‘lack of employee knowledge and skills around data security’ will be the biggest security risk their organisation faces in the coming five years.

The study, which surveyed 100 CIOs and CTOs in Hong Kong, found that almost three quarters (74%) of respondents allow their employees to access corporate data on their personal devices.

Only one respondent said their company was doing nothing to protect the company’s data on BYOD, while deployment of...

By James Bourne, 16 May 2017, 0 comments. Categories: BYOD, CIO, Employee Education, Employees, Enterprise Mobility.

Why user behaviour continues to put enterprises at risk

No matter how rigorous an approach you take to security in the enterprise, your biggest threat to security will always be your users.

Though the so-called “user threat” has been well-known by IT professionals since the dawn of the computer, a new study commissioned by RiskIQ finds that the problem is extremely pervasive, and still poses a serious threat for consumer and enterprise app usage.

RiskIQ surveyed 1,000...

By App47, 09 May 2017, 0 comments. Categories: Employee Education, Employees, Enterprise Mobility, Security.

No matter who you are – automating access governance solves a plethora of business problems

You think your organisation’s systems are secure. Your employees have the solutions they need to maintain security, and for them to do their jobs effectively. Your user accounts are being provisioned automatically and you provide self-service, so anyone who is locked out, for example, can immediately get back into their workstations and perform at the highest level. Your newly hired employees can quickly get started from moment one without delay, right, with proper access to the organisation’s...

By Dean Wiech, 02 May 2017, 0 comments. Categories: Employee Education, Employees, Identity.

How to get data analytics right and avoid the 'swivel chair effect' for employees

Productivity is the Holy Grail for many businesses. Having a productive workforce can lead to time savings, better customer retention and ultimately higher profits. However, trying to achieve productivity isn’t always easy. Experts list a myriad of techniques for how to encourage a more productive workforce, from providing flexible working hours to offering different working spaces.

Technology has its role to play here, too. But rather than focusing on the latest fad product to keep employees engaged,...

By Tom Cahill, 24 April 2017, 0 comments. Categories: Data & Analytics, Employee Education, Employees, Enterprise Mobility.

How to get the benefits of a self-service portal across to your employees

A self-service portal may be the ideal solution for your service department to help you increase customer satisfaction and lower costs at the same time, but it’s vital that your employees use it and continue to do so well into the future. This article provides a number of tips for setting up a successful self-service portal – and the key to success lie in providing complete communication.

First, though, let’s define what a self-service portal is as referred to here. Very...

Why a new vision is required for European enterprise mobility


Employees are demanding a different experience and require new ways of working. At the centre of this shift is the mobile and IoT device; but European businesses are failing to place this at the heart of their technology strategies.

The compelling evidence speaks for itself: Gartner predicts a $2.5m spend per minute on IoT and one million new IoT devices sold every hour by...

By Nassar Hussein, 31 January 2017, 1 comment. Categories: Employee Education, Employees, Enterprise Mobility.

What 2017 has in store for enterprise analytics – and what you need to do about it


The last year has seen big changes in how people adopt and use analytics. Many analytics tools today require users to leave the apps they use every day to gain any benefit. This is inefficient and outdated, which is one reason why we have seen adoption of self-service tools decline 20% since 2014.

Today’s users are desperate for something that is better, easier, and more efficient for them to work with in their daily workflows and app usage patterns. In other words, there’s...

By Tom Cahill, 09 January 2017, 0 comments. Categories: Data & Analytics, Employee Education, Employees.

Digital transformation high enterprise priority but communication problems afoot


If you’re going to digitally transform your business, rule one is that everyone needs to be singing from the same hymn sheet. Yet this first hurdle seems to be beyond many organisations, according to a report from SADA Systems.

The study, which polled more than 350 IT professionals, found that while digital transformation was an “extremely high” priority for 49% of respondents, the biggest challenge for organisations was helping employees use more modern tools (58%)....

By James Bourne, 02 December 2016, 0 comments. Categories: Employee Education, Employees, Enterprise Mobility.

Future workforce sees desktop PCs and desk phones as increasingly irrelevant


It’s always interesting to note how the employees of the future see the workplace; and the latest note from unified comms provider Fuze argues that almost half (45%) of teenagers see desktop PCs as not needed for modern work.

The survey, which polled 2,500 people between 15 and 17 years old as well as 5,000 workers, also found that three in five (61%) see smartphones as a business essential, while 58% of teenagers see the desk phone as unnecessary. On the workers’ side, three...

By James Bourne, 30 November 2016, 0 comments. Categories: Employee Education, Employees, Enterprise Mobility.

New study highlights importance of isolated browsing to keep enterprises safe


It’s not the device or some of the apps you need to worry about; a new report issued by Ericom Software argues the importance of isolated web browsing as an added layer of enterprise security.

The report has a nod towards a recent Gartner study, which argues, rather bluntly, that it’s ‘time to isolate your services from the internet cesspool.’ 96% of respondents in the Ericom survey...

By James Bourne, 23 November 2016, 0 comments. Categories: Employee Education, Employees, Enterprise Mobility.

Turning your people into your most effective defence: A different approach


Board meetings will never be the same again! Since the very public cyber-attack on TalkTalk in the UK in late October 2015 and following numerous other high profile CEO apologies, business leaders are now realising the real damage that a cyber-attack can have on their organisation. Hard-won reputations­­ – ­­­both corporate and personal – competitive advantage and market value are all at risk.

The gap between awareness and understanding

Chief executives and...

By Nick Wilding, 21 November 2016, 0 comments. Categories: Employee Education, Employees, Security.