New York cybersecurity fund shows importance of investing in people rather than technology

It seems rather appropriate that the constant surveillance against cyber attack is being championed by the city that never sleeps.

The NYCEDC (New York City Economic Development Corporation) aims to place the city as the leader in security with the Cyber NYC initiative - and up to $100 million in investment. $30m will come from the city, alongside up to an additional $70m from private funding, to put together a series of initiatives. 

Jerusalem Venture Partners (JVP) has been appointed to establish the...

By James Bourne, 08 October 2018, 0 comments. Categories: CIO, Employee Education, Employees, Security.

The insider threat: Making user errors a thing of the past

It’s a feeling that most of us have experienced at some point: the heart-stopping, head-in-hands moment when you realise that you have copied the wrong person into a sensitive email or attached the wrong file and shared confidential data with unauthorised recipients. Once that data is out there, there is often little you can do except to politely request that the recipient deletes the email and hope that they comply. In today’s world of rigorous data protection legislation, this is simply not...

By Tony Pepper, 25 September 2018, 0 comments. Categories: Employee Education, Employees, Security.

A guide for contemporary IT teams to manage their IT inventory

IT management today is a convergence of employee productivity, uninterrupted business services, employee and customer communication platform, cyber defence and making businesses future ready. Over the last decade, the role of enterprise IT has changed from a business support function to ensuring your business is cyber safe and runs efficiently.  Hence it is not surprising that on average 4.1% of a company’s budget is allocated to IT. This represents an average of £9800 spend on IT per...

By Prasanna Kulkarni, 20 September 2018, 0 comments. Categories: CIO, Collaboration, Employee Education, Employees.

Is two-factor security no longer enough for organisations?

The news that Reddit has become the latest high-profile company to suffer a data breach raises some important security questions, particularly in relation to employees.

In this incident Reddit used SMS-based authentication, which, while still two-factor, is less secure than other methods. The SMS codes were intercepted by hackers who were then able to access some data.  

By Ojas Rege, 20 August 2018, 0 comments. Categories: Employee Education, Employees, Enterprise Mobility, Security.

Employees who see compliance violations twice as likely to leave, says Gartner

Employees who see misconduct or a compliance violation at work are twice as likely to leave their organisations, according to a new study from Gartner.

The survey, which sampled more than 5,000 employees at various levels, found that 29% of employees saw at least one compliance breach at work in 2016 and 2017. Of these sampled employees, 59% were actively looking for another job due to a compliance violation. This was compared with...

By James Bourne, 13 August 2018, 0 comments. Categories: CIO, Data Loss, Employee Education, Employees, Security.

Phishing awareness training not translating to fewer clicks, research argues

The emails just keep on coming; many relevant, but many more either just good old fashioned spam or, worse, phishing attempts. Yet new research argues that despite regular phishing awareness training, many companies are still falling for the old routines.

The research was conducted by Ironscales, an Israel-based company which claims to offer the world’s first automated phishing prevention, detection, and response platform. More on that later – but according to the data, which came from 300...

By James Bourne, 10 July 2018, 0 comments. Categories: Employee Education, Employees, Security.

How analytics are empowering next-gen access and zero trust security

Employee identities are the new security perimeter of any business.

80% of IT security breaches involve privileged credential access according to a Forrester study. According to the Verizon Mobile Security Index 2018 Report, 89% of organizations are relying on just a single security strategy to keep their mobile networks safe. And with Gartner predicting worldwide security...

By Louis Columbus, 03 July 2018, 0 comments. Categories: Employee Education, Employees, Security.

How to combat low technology confidence in your workplace

Workplace technology develops and transforms at an incredible pace; we see new possibilities for working each day from the latest video calling software to voice-powered assistants and virtual office spaces.

Almost 50% of executives are planning to invest more than £10m in digital technologies and ways of working by 2020.The allure of new IT designed to modernise and innovate, bolster employee...

By John Brett, 29 June 2018, 0 comments. Categories: Collaboration, Employee Education, Employees, Productivity.

Four steps to boost service management self-service portal uptake

Increasing self-service portal uptake for the service desk can be a yeoman’s task, and many organizations simply say the heck with it and focus on other things, things that they feel they have a better shot at addressing. While there may not always be specific ways to take on such a seemingly unyielding task, there are steps that can be taken to generate success.

Using a real-life example, my colleague Jeroen Janssen, a service management consultant, recently worked with the London...

By Nancy Van Elsacker Louisnord, 18 June 2018, 0 comments. Categories: Collaboration, Employee Education, Employees.

Most employees believe their CIOs aren’t receptive to their technology needs

Gartner’s latest survey has found that less than 50% of IT and non-IT workers believe their CIOs are aware of digital technology problems that affect them. It was found that 58% of European CIOs are more aware of technical challenges than American workers (41%) believe they are.

Whit Andrews, vice president and distinguished analyst at Gartner, said: “Non-IT workers aren't likely to use the IT help desk as their first source of assistance, and are less likely to believe in the value of their...

By Enterprise CIO, 06 June 2018, 0 comments. Categories: CIO, Employee Education, Employees, Enterprise Mobility.

CIO job responsibilities in 2018: Driving business transformation and innovation

According to a Forrester report, CIOs are now viewed as the most important senior leaders in driving business transformation and innovation, and many believing they have more input than a CEO. Forrester highlights the CIO’s key role in supporting business change with technology playing a key part in breaking down barriers in the structure of organisations. These and more comprise the CIO's job...

By Nick Pike, 29 May 2018, 0 comments. Categories: CIO, Development, Employee Education, Employees, Enterprise Mobility.

How to handle digital transformation and collaboration at large enterprises

You’ve got a team of 500 and some of them have been with the business more than thirty years. They are still thriving, as is the business, and, overall, you are doing really well. It’s a promising time, but not one without its challenges, because large companies don’t work the same way that they used to.

One of the biggest but often overlooked challenges for large, legacy enterprises, is how to collaborate effectively at scale and how to move on from older systems. If you're seeking to...

By Johann Butting, 22 May 2018, 0 comments. Categories: Collaboration, Employee Education, Employees, Productivity.

Five secrets of successful CISOs: Communication, regulation, and more

Today’s CISO is bombarded by jargon. Vendors want them to believe that everything from artificial intelligence, machine learning to blockchain is the silver bullet that will solve all their problems. Far from all the marketing and hype the reality is very different. At the end of the day all CISOs really care about is getting the basics of security right.

More often than not they are caught between a rock and a hard place. Attacks and threats get ever more sophisticated yet senior management...

By Matt Middleton-Leal, 22 May 2018, 0 comments. Categories: CIO, Data & Analytics, Data Loss, Employee Education, Employees, Security.

Dealing with insider threats and keeping your enterprise secure: A guide

There are many threats to enterprise cyber security with most coming from external threat actors. One of the most overlooked threats that companies are not safe from is insider threats. Security professionals are constantly being warned about insider threats and in A10 Networks AIR report earlier this year almost half (48 percent) of IT leaders say they agree or strongly agree that their employees do not care about its security practices. With companies aware of the issue, what...

By Ronald Sens, 21 May 2018, 0 comments. Categories: Employee Education, Employees, Security.

To maximise existing tech talent, it’s important to facilitate innovation skills

It’s no secret that IT talent is in short supply. With the ever-increasing number of technological channels, data sources and platforms, the demand for tech-savvy talent is innumerable. Randstad Technologies, a tech jobs specialist company, indicated that they have seen a 104 percent year-over-year increase in demand for skills in technologies such as iOS, Android, HTML5, Angular, Java and...

By Johan den Haan, 18 May 2018, 0 comments. Categories: CIO, Collaboration, Employee Education, Employees.

Focusing on the customer experience at a software organisation – from the service desk onwards

As a team leader, I always strive to build strong relationships between our team and our customers. That's done, in part, by making sure the software product is always up to standard, but that's not always enough. Customer success is incredibly relevant to the service your organization provides, through the service desk and to offer better services, you must know what your customer wants from you, and what you can do to make customer relationships successful. 

To do this, consider the...

By Nancy Van Elsacker Louisnord, 17 May 2018, 0 comments. Categories: Collaboration, Employee Education, Employees.

A five step guide to building your digital transformation dream team

There’s a sense in enterprises today that digital change is now inevitable. By the end of 2019, spending on digital transformation will reach £1.2 trillion worldwide—up 42% from 2017, according to a report from (IDC) late last year.

But for many enterprises, it is not just the usual challenges such as organisational resistance to change and legacy business models that make the digital transformation journey difficult. Securing investment is a...

By Nick Pike, 27 April 2018, 0 comments. Categories: Applications, Design, Employee Education, Employees, Enterprise Mobility.

Why the future of automation is in our hands

From online grocer Ocado’s prototype robotic arm which collects hard-to-reach items from supermarket shelves, to devices like FoldiMate that help with tasks around the home, automated technologies are becoming an ever more common feature of our day-to-day lives.

Despite the remarkable new possibilities these advances unlock, as General Manager of CA Technologies EMEA, I know that automation is a divisive...

By Marco Comastri, 25 April 2018, 0 comments. Categories: Employee Education, Employees, Enterprise Mobility, IoT.

How to engage your employees with AI voice assistants

Voice is one of the most natural forms of communication out there – which is why users find voice assistants (VAs) accessible, intuitive and easy to use. So much so that they’re fast becoming the go-to interface for the Internet of Things (IoT) – and it makes up the most widely used AI technologies today, with 41% of people using voice-activated assistants only having started doing so in the last six months.

Leading this surge are popular AI assistants like Alexa, Google Assistant, and Siri...

By Tim Isaac, 13 April 2018, 0 comments. Categories: Applications, App Platforms, Employee Education, Employees, Productivity.

Winning the heart of consumers: How enterprises can battle digital natives

With increasingly fickle consumers who are not afraid to air their views on social media, it has never been more important for companies to fulfil their customers’ every want and need, in order to protect band reputation, garner loyalty and drive business success.

But how easy is it realistically for companies to answer the desires of the connected ‘I need everything now’ consumer?

Over the past few years, tech startups have been steaming ahead of big businesses when it comes to fulfilling...

By Rohit Garg, 15 February 2018, 0 comments. Categories: CIO, Collaboration, Employee Education, Employees.