Enterprises see great benefits in automation and RPA – but aren’t able to take advantage yet

The vast majority of enterprises see the benefits in deploying intelligent automation tools – but fewer than half have put their money where their mouth is, according to a new study.

Data from low-code development platform Appian, in its latest Future of Work survey, has found only 46% of organisations polled had deployed intelligent automation while 86% said integration would improve customer experience.

By James Bourne, 14 March 2019, 0 comments. Categories: Applications, Employees, Enterprise Mobility, Productivity.

Why 2019 will be the breakthrough year for AI-assisted application development

Artificial intelligence is no longer a technology for the future. In many ways AI is already shaping our everyday lives. From consumers interacting with virtual assistance chatbots online to predictive analytics helping hospitals anticipate and prepare for spikes in patient demand, AI is already making its mark.

No matter size or industry, a strong business case for incorporating AI exists for every single organisation....

By Nick Ford, 13 March 2019, 0 comments. Categories: Applications, App Platforms, Development, Enterprise Mobility.

How Tangoe has taken the acquisition of MOBI and is revamping its mobility roadmap

“I have to say I went through those seven steps of acquisition,” explains Chris Koeneman, now of Tangoe. “They were the enemy, this was who we fought every day, and to then go and be acquired by them… it was really at the last minute that we said yes to the equity partners behind Tangoe.”

Koeneman was senior vice president of worldwide sales at managed mobility services (MMS) provider MOBI,

By James Bourne, 12 March 2019, 0 comments. Categories: Applications, App Platforms, Enterprise Mobility, Productivity, UX.

10 ways AI and machine learning are revolutionising omnichannel

Disney, Oasis, REI, Starbucks, Virgin Atlantic, and others excel at delivering omnichannel experiences using AI and machine learning to fine-tune their selling and service strategies. 

AI and machine learning are enabling omnichannel strategies to scale by providing insights into the changing needs and preferences of customers, creating customer journeys that scale, delivering consistent experiences.

For any omnichannel strategy to succeed, each customer touchpoint needs to be orchestrated as part of an overarching customer...

By Louis Columbus, 12 March 2019, 0 comments. Categories: Applications, Employees, Marketing.

What ITIL 4 means for AI and automation in IT service management

Eight years in technology time is equivalent to decades, it seems, now that digital transformation is driving lightning-speed change. So, it was high time to release a new version of ITIL, which was last updated in 2011. There are a lot of questions about what the forthcoming publication, ITIL Foundation, ITIL 4 edition, has to say about the many changes that have taken place in IT service management (ITSM) since the last update. This includes delivery models like cloud and new approaches like DevOps.

IT...

By Dr. Akhil Sahai, 11 March 2019, 0 comments. Categories: Applications, Cloud , Collaboration, Employees.

Why 74% of data breaches start with privileged credential abuse

Centrify’s survey shows organisations are granting too much trust and privilege, opening themselves up to potential internal and externally-driven breaches initiated with compromised privileged access credentials.

Enterprises who are prioritising privileged credential security are creating a formidable competitive advantage over their peers, ensuring operations won’t be interrupted by a breach. However, there’s a widening gap between those businesses protected from a breach and the many who aren’t. In...

By Louis Columbus, 07 March 2019, 0 comments. Categories: Applications, Authentication, Security.

Stratix joins Android Enterprise Recommended initiative

Managed mobile services (MMS) provider Stratix Corporation has joined the Android Enterprise Recommended program, which focuses on giving customers the confidence in deploying Android ensuring them that their enterprise mobility deployment is consistent and up-to-date.

As part of this initiative, validated managed service providers (MSP) partners are trained on the latest best practices from Google to help customers simplify their...

By Enterprise CIO, 21 February 2019, 0 comments. Categories: Android, Applications, Enterprise Mobility.

A guide to implementing artificial intelligence for the small to midsize business

Various cutting-edge technologies under the umbrella of artificial intelligence (AI) are receiving a lot of attention. As 2019 begins, there are many indicators that the AI boom will continue. New highs of computing power, paired with mind-boggling levels of data, will further accelerate the growth of AI and adoption in the business world. 

While the overall concept...

By Michael Renz, 20 February 2019, 0 comments. Categories: Applications, App Platforms, Productivity.

The cybersecurity angle: Why recent research and investment in quantum and IoT is key

Opinion Our Scientific Advisory Team recently compiled a database of nearly 1,200 cybersecurity projects from academic institutions across the globe. Based on this research, various trends were identified. Globally, projects with an IoT element have increased by 123% when comparing the periods January 2008 to June 2013 with July 2013 to December 2018. Around 14% of current projects are IoT-related. With the promise of quantum computing on the horizon, there...

By Tom Ilube, 19 February 2019, 0 comments. Categories: Applications, IoT, Research, Security.

The five primary misconceptions of AI: Bias-free, self-learning, and more

Artificial intelligence (AI) and machine learning (ML) are becoming increasingly key to enterprise strategies and, in time, tech implementations. But if you want to get ahead, you have to avoid misconceptions about the technology and its uses.

According to Gartner, organisations need to be wary of bias and ethical issues, as well as avoid falling into the trap of thinking that AI and ML will only replace repetitive,...

By James Bourne, 14 February 2019, 0 comments. Categories: Applications, Productivity, Research.

The top 10 ways IoT and blockchain will strengthen enterprise supply chains

  • The majority of enterprises are prioritising their blockchain pilots that concentrate on supply chains improvements (53%) and the Internet of Things (51%) according to Deloitte’s latest blockchain survey.
  • By 2023, blockchain will support the global movement and tracking of $2tn of goods and services annually based on a recent 

By Louis Columbus, 05 February 2019, 0 comments. Categories: Applications, Big Data, CIO, Enterprise Mobility, IoT.

Organisations struggle with digital transformation strategy amid changing employee expectations

Stop us if you’ve heard this one before: a new study from SoftwareONE has found that the majority of organisations are willing to adopt and integrate digital workspace technology, but don’t have a defined strategy in place.

The report, which was put together alongside Vanson Bourne and polling 250 IT and business decision makers, found, perhaps unsurprisingly, that almost all (99%)...

By James Bourne, 04 February 2019, 0 comments. Categories: Applications, CIO, Employees, Enterprise Mobility.

Separating hype from reality: Exploring AI in IT service management

IT service teams are under continuous pressure to do more with less while also delivering superior customer service and reduced downtime. Complexity is also increasing by leaps and bounds. Artificial intelligence and machine learning offers many opportunities to address these challenges and help improve IT service management overall. Let’s examine how IT managers and directors can implement AI to improve their operations.

ITSM is...

By Akhil Sahai, 29 January 2019, 0 comments. Categories: Applications, Development, Employees, Productivity.

The state of enterprise mobility at retail's big 2019 show

By Micah Robinson – Content Manager, Stratix

Another blockbuster edition of NRF Retail’s Big Show has come and gone, and it is an excellent opportunity to take stock of where enterprise mobility in the retail industry has been, where it is now, and where it looks to go. Let’s break down some of the most notable happenings and insights concerning mobile devices and services gained at the conference:

Bye-bye, dedicated devices. Hello, multi-purpose mobile...

By Stratix, 25 January 2019, 0 comments. Categories: Applications, Enterprise Mobility.

Gartner notes significant uptick in enterprise AI implementation

More than one in three (37%) enterprises polled by analyst firm Gartner say they are deploying artificial intelligence (AI) – representing a 270% rise from four years ago.

The results show that though organisations across all sectors analysed use AI in a number of applications, there is an acute shortage of talent. The study, which surveyed more than 3,000 CIOs from various industries in 89 countries, aims to help these...

By Enterprise CIO, 21 January 2019, 0 comments. Categories: Applications, Employees.

Enterprise mobility advances in 2019: BYOD, cybersecurity, and advanced tech

Enterprises today are growing increasingly dependent on the remote workforce, which brings mutual benefits to employer and employee—but also management challenges, security risks and productivity concerns.

As more businesses adopt and manage mobile technology to keep remote workers connected, telecom and IT managers will see major developments in four key areas of enterprise mobile management—bring your own device...

By Josh Garrett, 18 January 2019, 0 comments. Categories: Applications, BYOD, Enterprise Mobility, Productivity, Security.