Putting the user first: Why goals, comms, and transparency are key for internal services

Internal services are the lifeblood of every organisation. Supporting departments, such as IT, human resources, and facility management, enable a slick working environment. Setting up an employee’s workstation, resolving a technical problem, or reserving a meeting room are all possible because of the provision of quality user service support.

By Hannah Price, 18 March 2020, 0 comments. Categories: Applications, Employee Education, Employees, Enterprise Mobility, Productivity.

Most organisations still think humans are better than AI in detecting cyberthreats

Almost 60 per cent of respondents polled by WhiteHat Security said they were still more confident in cyberthreat findings verified by humans over those intelligent technologies.

In its latest report, titled “AI and Human Element Security Sentiment Study”, which surveyed 102 industry professionals, WhiteHat Security found over half of the organisations use AI or machine learning in their security stack.

By Enterprise CIO, 17 March 2020, 0 comments. Categories: Applications, Data & Analytics, Data Loss, Security.

Enterprises say location intelligence is becoming critical: What you need to know in 2020

  • 53% of enterprises say that location intelligence is either critically important or very important to achieving their goals for 2020
  • Leading analytics and platform vendors who offer location intelligence include Alteryx, Microsoft, Qlik, SAS, Tableau and TIBCO Software
  • Location intelligence vendors providing specialised apps and platforms include CARTO, ESRI, Galigeo, MapLarge, and Pitney Bowes
  • Product managers need to consider how adding location...

By Louis Columbus, 11 March 2020, 0 comments. Categories: Applications, Data & Analytics, Design, Enterprise Mobility, IoT, Marketing.

Three key MSP considerations for 2020 and beyond as 5G arrives

In today’s climate, many Managed Service Providers (MSPs) are at a crossroads. The industry is growing at an impressive rate of 12.5% annually since 2014, but despite this wave of optimism, many providers remain apprehensive about the road that lies ahead. Shifts in the industry have shaped client demands and forced changes in many MSP sales models. The good news: managed services aren’t going...

By Evan Rice, 10 March 2020, 0 comments. Categories: Applications, Enterprise Mobility.

Apple subsidiary Claris launches low-code automation platform

Claris International, a subsidiary of Apple, has announced the launch of its ‘Claris Connect’ workflow automation platform.

According to the company, the platform is designed for the real-world challenges of small and medium businesses. After several months of testing and growth of its library of connectors, the company is now finally all set to drive digital transformation for any organisation that is working to...

By Enterprise CIO, 06 March 2020, 0 comments. Categories: Applications, App Platforms, Enterprise Mobility, RMAD.

Organisations adopting AI in finance and operations see 80% faster annual profits, says Oracle

Organisations adopting artificial intelligence (AI) alongside other emerging technologies in finance and operations are likely to see their annual profits grow 80% faster, according to a study from Oracle.

The study, titled ‘Emerging Technologies: The Competitive Edge for Finance and Operations’, found that of the 700 respondents polled, 37% of finance organisations have seen a reduction in errors after they...

By Enterprise CIO, 03 March 2020, 0 comments. Categories: Applications, Employees, Productivity.

CIO IT budgets are gradually increasing – with AI and ML a ‘spotlight’ technology

The good news is that the CIO’s IT budget is going up – but it remains slow progress.

That’s according to a new report released by IDG. The CIO Tech Poll: Tech Priorities 2020 report, which polled 200 heads of IT, found that three in five (59%) respondents expect their technology budgets to increase in the coming 12 months. Yet this is only just up from 57% the previous year.

By James Bourne, 27 February 2020, 0 comments. Categories: Applications, CIO, Employees, Research.

For a truly customer-centric model, we need to solve the ‘last mile’ of AI

I’ve yet to work with an enterprise that didn’t have customer-centricity as its top goal. Customer centricity has been the driving force behind countless digital transformation initiatives, and the reason why so many enterprises invest in building a data science team and culture designed to help them better understand their customers.

By Tim Burke, 26 February 2020, 0 comments. Categories: Applications, Collaboration, COPE, Data & Analytics, Enterprise Mobility, Productivity.

Gaurang Torvekar, CEO, Indorse: On finding the right business model for a skills marketplace – with blockchain

For any budding entrepreneurs with an idea and a head full of dreams, here are two key lessons that Gaurang Torvekar, CEO of Singapore-based Indorse, has learned: the business model is more important than the idea, and don’t let your technology be the only selling point.

Torvekar (left) firmly describes himself as a founder in the blockchain...

By James Bourne, 24 February 2020, 0 comments. Categories: Applications, Authentication, Development, Enterprise Mobility, RMAD.

How to redefine the future of fraud prevention through AI and machine learning

Redefining the future of fraud prevention starts by turning trust into an accelerator across every aspect of customer lifecycles, basing transactions on identity trust that leads to less friction and improved customer experiences.

Start by turning trust into a sales and customer experience accelerator

AI and machine learning are proving to be very effective at finding anomalies in transactions and scoring, which are potentially the most fraudulent. Any suspicious transaction attempt leads to more...

By Louis Columbus, 24 February 2020, 0 comments. Categories: Applications, Authentication, Big Data, Employees, Security.

Enterprise open source usage soars aligned with cloud strategies, argues Red Hat

Proprietary software usage is plummeting as enterprise open source projects are increasingly playing a strategic role in organisations, according to a new report from Red Hat.

The study, the company’s second State of Enterprise Open Source report, polled 950 global IT leaders, of whom 95% said open source was important to their enterprise infrastructure.

“It’s safe to...

By James Bourne, 18 February 2020, 0 comments. Categories: Applications, Cloud , Productivity, Research.

Cybersecurity firm Deep Instinct announces $43 million series C funding to boost growth

Deep Instinct, a US-based cybersecurity firm has announced its $43 million (£32.95m) series C funding, bringing he company’s total investment to £76.6m.

The funding round was led by Millennium New Horizons, with participation from Unbound, the London-based investment company, along with LG, and existing investor NVIDIA. According to Deep Instinct, the investment will be used to boost sales and marketing. It will...

By Enterprise CIO, 17 February 2020, 0 comments. Categories: Applications, Security.

Why businesses must bite the bullet and upgrade their legacy ERP systems

Although ERP systems involve lengthy implementation times and decades-long lifespans, when a new generation of solutions offers a significant leap forwards in capability and convenience, there are few reasons to remain tied to a legacy system. Take Microsoft Dynamics as an example – Dynamics 365 has arrived on the market in full force in late 2016, and many Dynamics AX users are already actively looking to shift away from a solution that originally came into existence...

By Sally Howell, 14 February 2020, 0 comments. Categories: Applications, Enterprise Mobility, Productivity.

The quest for the perfect PC: Travelling through the cloud, via VDI and desktop centralisation

Whether you call it a PC, a desktop, a workstation, or some other term, organisations have been provisioning computers with varying degrees of success for decades, and the model is ripe for disruption. PCs and laptops promised on-demand productivity for workers, but in reality, these devices have fallen far short of that promise for enterprises.

Provisioning these physical devices is just the...

By Amitabh Sinha, 30 January 2020, 0 comments. Categories: Applications, Cloud , Collaboration, Enterprise Mobility.

How the future of AI will put new demands on ERP systems – and how to overcome them

Artificial intelligence (AI) will have a significant impact on companies and their business models over the next five years. 85% of CEOs surveyed in PwC’s 22nd Annual Global CEO Survey are convinced of this. But with only 33% having dipped their toe into AI for ‘limited uses’, and fewer...

By Andy Coussins, 21 January 2020, 0 comments. Categories: Applications, Employees, Enterprise Mobility, Security.

Business vs. IT: Who should be responsible for automation projects?

Robotic process automation (RPA) is exceptionally enticing to businesses across all sectors, promising compelling benefits such as cost savings, increased productivity and eliminating outdated and time-consuming processes. According to global analyst house Gartner, the global RPA market will top $1 billion in sales by the end of 2020, with 40% of large enterprises adopting an RPA software tool.

By James Ewing, 17 January 2020, 0 comments. Categories: Applications, CIO, Enterprise Mobility, Productivity.

What should the role of IT be in low- and no-code application development?

No-code and low-code application development platforms are clearly catching on. Leading research firm, Gartner, predicts that “by 2024, low-code application platforms will be responsible for 65 per cent of all application development activity.” Much of the demand is driven by so-called citizen developers who are using rapid application development (RAD) tools like these to build the software they need to do their jobs, despite having little or no coding...

By Chris Obdam, 13 January 2020, 0 comments. Categories: Applications, Development, Employees, Enterprise Mobility, RMAD.

How AI technologies will improve talent management in 2020: Speed and selection

47% of US-based enterprises are using AI today for recruitment, leading all countries in the survey. US-based enterprises' adoption of AI for recruitment soared in the last year, jumping from 22% in 2018 to 47% this year based on last year's Harris Interactive Talent Intelligence and Management Report 2018.

  • 73% of US CEOs and CHROs plan to use more AI in the next three years to improve talent management
  • US-based enterprises’’ adoption of AI for recruitment soared in the last year, jumping from 22% in 2018 to 47% this year
  • US-based enterprises...

By Louis Columbus, 09 January 2020, 0 comments. Categories: Applications, Collaboration, Data & Analytics, Employees.

The three IT service management trends enterprises need to explore in 2020

In recent years, the IT service management (ITSM) landscape has been evolving as the industry strives to build its presence within organisations, adding value and becoming a trusted advisor. But what does 2020 hold for the industry?

ITSM guru Stephen Mann once pointed out that changes in the service management field don’t happen overnight. New concepts and...

By Sumit De, 02 January 2020, 0 comments. Categories: Applications, Collaboration, Data & Analytics, Productivity.