Digital transformation: Preparing the business for perpetual change

The term ‘digital transformation’ has been bandied around a lot over the last few years, and frankly you’d be forgiven for being tired of hearing about it. But behind the hyperbole lies a key challenge for every business: how to update and innovate to remain competitive in a world of converging technology.

If done correctly, there are plenty of benefits associated with digital transformation. Automation and the digitising of systems can boost efficiency significantly, especially when they...

By Jim Bowes, 21 June 2018, 0 comments. Categories: CIO, Data & Analytics, Employees, Productivity.

Organisations struggling with seamless customer experiences, MuleSoft argues

In a continually on-demand world, the key to success for organisations is seamless access across all channels. Alas, according to a new report from app network platform provider MuleSoft, many companies are struggling on that front.

The findings appear in the company’s Consumer Connectivity Insights 2018 study. The report, which surveyed more than 8,000 consumers globally, found that four in five (81%) saw banking, insurance, retail or government as providing a disconnected experience. More than half...

By James Bourne, 19 June 2018, 0 comments. Categories: App Platforms, Enterprise Mobility, Mobile, Productivity, Research.

How secure mobile messaging is starting to make progress in healthcare

It goes without saying that healthcare data is vitally important to keep secure. Many health organisations are as a result a bit reticent when it comes to adopting new technologies – take recent stories around how millennial doctors are puzzled by fax machines, or how the NHS still has more than 10,000 of the machines in...

By James Bourne, 14 June 2018, 0 comments. Categories: Collaboration, Employees, Enterprise Mobility, Productivity.

Why data is key to ensure AI isn’t just a more intelligent ‘garbage in, garbage out’ process

Today, enterprises are going through challenging times. Customers are increasingly demanding personalised experiences and ‘predictive’ service quality. Enterprises need to be speedy, adaptable, agile and lean to deliver these experiences. As a result, artificial intelligence (AI) comes to the rescue of these organisations as they enable them to simplify complex operations, empower humans, create unified experiences, build smart, efficient processes and provide effective service orchestration to...

By Kalyan Kumar, 30 May 2018, 0 comments. Categories: Applications, Big Data, Productivity.

P is for productivity: How Android 9.0 focuses on enterprise mobility

Did you catch any of the Google I/O coverage earlier this month? While Google’s developers discussed several impressive new technologies, none were more important for enterprise mobility than Android 9.0.

Believe it or not, some users have piloted tests dating as far back as March. As soon as this year’s annual developer conference came to a close, however, the company officially kicked off Android P—Android 9.0’s...

By Chris Koeneman, 25 May 2018, 0 comments. Categories: Android, Development, Enterprise Mobility, Productivity.

How to handle digital transformation and collaboration at large enterprises

You’ve got a team of 500 and some of them have been with the business more than thirty years. They are still thriving, as is the business, and, overall, you are doing really well. It’s a promising time, but not one without its challenges, because large companies don’t work the same way that they used to.

One of the biggest but often overlooked challenges for large, legacy enterprises, is how to collaborate effectively at scale and how to move on from older systems. If you're seeking to...

By Johann Butting, 22 May 2018, 0 comments. Categories: Collaboration, Employee Education, Employees, Productivity.

GamEffective raises $11 million in series B funding to help improve workplace learning

GamEffective, a New York and Israel-based productivity software provider, has raised $11 million in a series B round of funding to help grow its platform.

The round was led by Jerusalem Venture Partners (JVP), alongside existing investors 2B Angels, CE Ventures, Lipman, Chomski, Yaniv Tal and Eshbol among others, as well as new investor La Maison.

GamEffective’s modus operandi is around ‘engagement automation’. While gamification is an important part of how the company creates engagement...

By James Bourne, 17 May 2018, 0 comments. Categories: Collaboration, Enterprise Mobility, Gamification, Productivity.

Sapho announces deep Windows 10 integration to boost consistent micro app approach

Sapho, a San Bruno-based enterprise software provider, has announced a deep integration with Windows 10, enabling users to act upon tasks from various enterprise data points through the same system.

The company is best known for its micro app approach to solving the enterprise productivity puzzle. As this publication explored last year, Sapho’s main product offers a...

By James Bourne, 08 May 2018, 0 comments. Categories: Applications, App Platforms, Enterprise Mobility, Microsoft, Productivity.

Analysing the ‘what’ and ‘how’ of developing a future-proof manufacturing 2020 strategy

The pace of digital transformation in the manufacturing industry is relentless. But digital transformation is not just about deploying emerging technologies – it’s about using the data collected to create new business opportunities, better understand and meet customer expectations, and put in place a future-proof digital strategy.

The Columbus Manufacturing 2020 report, released in March, brought together industry leaders, academics and end users for...

By Kevin Bull, 04 May 2018, 0 comments. Categories: CIO, Enterprise Mobility, IoT, Productivity.

MobileIron expands partnership with Lenovo to include new offering

Enterprise mobility management (EMM) software provider MobileIron has announced an expansion of its partnership with Lenovo, aiming to create a unified hardware and software experience for organisations.

Last year’s Mobile World Congress saw the first announcement of the partnership, whereby Lenovo customers could purchase MobileIron’s security and management platform alongside...

By James Bourne, 16 April 2018, 0 comments. Categories: Enterprise Mobility, Productivity, Security.

How to engage your employees with AI voice assistants

Voice is one of the most natural forms of communication out there – which is why users find voice assistants (VAs) accessible, intuitive and easy to use. So much so that they’re fast becoming the go-to interface for the Internet of Things (IoT) – and it makes up the most widely used AI technologies today, with 41% of people using voice-activated assistants only having started doing so in the last six months.

Leading this surge are popular AI assistants like Alexa, Google Assistant, and Siri...

By Tim Isaac, 13 April 2018, 0 comments. Categories: Applications, App Platforms, Employee Education, Employees, Productivity.

Aryaka and China Mobile International team up for enterprise-grade SD-WAN

The benefits of software-defined wide area networks (SD-WAN), should be known by organisations, even if implementation is still a little early. Improved agility and lower cost will be a given, but each enterprise’s needs – as well as their networks – will all be different.

Aryaka, a provider of software-defined network connectivity, has announced a strategic partnership with China Mobile International (CMI) to deliver what they are calling ‘the first fully compliant global SD-WAN...

By James Bourne, 09 April 2018, 0 comments. Categories: Cloud , Collaboration, Productivity.

Think 2018 reveals the scale and challenge of IBM's opportunity

Over 40,000 customers, partners and analysts gathered in Las Vegas a couple of weeks ago to attend IBM Think 2018. The event showcased the scale and breadth of IBM, with announcements in major areas including cloud computing, Watson, its partnership with Apple, blockchain and quantum computing. But with this scale comes a challenge for IBM: communicating this range of offerings with a clear and simple strategy.

Let's take a look at the top news from the event and then go deeper into our assessment. For a more...

By Nicholas McQuire, 05 April 2018, 0 comments. Categories: App Platforms, Enterprise Mobility, Productivity.

Too many apps? Toil and sloth: How multiple collaboration tools leads to wasted work

Hands up if you’ve never lost your train of thought when flipping between emails and spreadsheets trying to get two things done at once?

We’ve all done it – and a new study from unified communications provider RingCentral finds employees waste up to an hour of their working days hopping between apps, leading to a deficit of up to 32 days a year.

The study, which surveyed more than 2,000 knowledge workers across the US, UK and Australia, found more than two thirds (68%) said they toggle...

By James Bourne, 16 March 2018, 0 comments. Categories: Applications, Collaboration, Employees, Enterprise Mobility, Productivity.

How to get the most out of your CRM system – and keep your customers from the brink

Acquiring new customers requires investing significant time and money, so it’s always more prudent to make every effort to keep the ones you have. Even a modest improvement in customer retention can significantly help grow your business.

You probably have all the tools you need in your CRM system, but it’s possible that your employees aren’t using the system fully. Perhaps they think the system doesn’t make their job any easier, or the data is unreliable.

Here are five pointers to...

By Stephan Romeder, 07 March 2018, 0 comments. Categories: CIO, Employees, Marketing, Productivity.

Unified comms as a service market ‘blossoming’ with Mitel and RingCentral leading the way

Unified communications as a service (UCaaS) growth is now consistent at 300,000 seats per quarter with Mitel and RingCentral at the top – and there is plenty more growth where that came from.

That is the verdict of Synergy Research, a long-time observer of enterprise infrastructure markets. The research defines UCaaS as ‘a communications service where service providers host and develop their own proprietary cloud PBX platform, enabling PSTN (public switched telephone network) connectivity and...

By James Bourne, 06 March 2018, 0 comments. Categories: Cloud , Collaboration, Productivity.

Organisations struggling to complete digital transformation initiatives – with revenues suffering

Mind the gap please! New research from application connectivity provider MuleSoft has revealed the vast majority of organisations will struggle with revenues if they fail to complete their digital transformation initiatives – and a skills gap is at the heart of the problem.

The study, which polled 650 IT decision makers (ITDMs) across seven countries and four continents, found 81% of respondents expect to see a negative impact on revenue in the coming 12 months if they fail to complete initiatives....

By James Bourne, 21 February 2018, 0 comments. Categories: CIO, Data & Analytics, Employees, Productivity.

UK CIOs believe Brexit will contribute to country’s decline as global business leader

A worrying portent from Pivotal Software in its latest research: three quarters of CIOs in the UK believe the country will lose its position as a global business leader after Brexit.

The study, which polled more than 100 CIOs, 100 IT decision makers and 2,000 employees in the UK, argues diminishing access to talent – cited by 59% of respondents – and investment in technology (cited by 46%) were the primary factors in hindering business success.

On the flip side, almost three quarters (72%) of CIOs...

By James Bourne, 13 February 2018, 0 comments. Categories: CIO, Employees, Productivity.

New report assesses how organisations are facing issues with collaborative working

A new report from Clarizen, a project management software provider, has shown how organisations are increasingly relying on mobile working – and the issues companies are facing with their collaboration software.

The study, titled ‘Powering Remote Working’, polled more than 300 executives from a range of global companies and found 70% of businesses say they have employees, departments and teams spread across several sites or working from home.

Yet many problems persist with a mobile working...

By James Bourne, 01 February 2018, 0 comments. Categories: Collaboration, Enterprise Mobility, Productivity.

Sprawling IT complexity could make it ‘impossible’ for IT to manage digital performance

More than three quarters of organisations say sprawling IT complexity could soon make it ‘impossible’ to manage digital performance effectively.

That is the key finding from a new report from Dynatrace, who polled 800 CIOs in large enterprises with more than 1,000 employees. 76% of CIOs polled say multi-cloud makes it especially difficult and time-consuming to monitor and understand the impact cloud services have on the user experience, while a similar number (72%) say monitoring the performance...

By James Bourne, 31 January 2018, 0 comments. Categories: Applications, CIO, Cloud , COPE, Productivity.