A guide to implementing artificial intelligence for the small to midsize business

Various cutting-edge technologies under the umbrella of artificial intelligence (AI) are receiving a lot of attention. As 2019 begins, there are many indicators that the AI boom will continue. New highs of computing power, paired with mind-boggling levels of data, will further accelerate the growth of AI and adoption in the business world. 

While the overall concept...

By Michael Renz, 20 February 2019, 0 comments. Categories: Applications, App Platforms, Productivity.

The five primary misconceptions of AI: Bias-free, self-learning, and more

Artificial intelligence (AI) and machine learning (ML) are becoming increasingly key to enterprise strategies and, in time, tech implementations. But if you want to get ahead, you have to avoid misconceptions about the technology and its uses.

According to Gartner, organisations need to be wary of bias and ethical issues, as well as avoid falling into the trap of thinking that AI and ML will only replace repetitive,...

By James Bourne, 14 February 2019, 0 comments. Categories: Applications, Productivity, Research.

How enterprise innovation is being stifled by lack of skills, support – and a fear of failure

Organisations want – or need – to innovate. Yet it’s not as simple as we’d all hope. According to a new report from IT services provider KCOM, multiple issues are leaving businesses scratching their heads when it comes to digital transformation.

The study, which polled 250 business leaders and C-suite decision makers, found a lack of support from senior stakeholders was the greatest inhibitor of change,...

By James Bourne, 12 February 2019, 0 comments. Categories: CIO, Employees, Productivity.

Disaster recovery best practice: Taking care of business with cloud PCs

IT leaders know the numbers: According to FEMA, 40 percent of businesses fail to recover from a disaster. That’s why disaster recovery (DR) planning is one of the top priorities for IT teams. When a business disruption happens, such as a natural disaster, what is the most effective and affordable way to jumpstart productivity once people are safe? The good news is that with cloud computing, a natural disaster doesn’t also have to be a financial...

By Brad Peterson, 12 February 2019, 0 comments. Categories: Cloud , Employees, Productivity.

Separating hype from reality: Exploring AI in IT service management

IT service teams are under continuous pressure to do more with less while also delivering superior customer service and reduced downtime. Complexity is also increasing by leaps and bounds. Artificial intelligence and machine learning offers many opportunities to address these challenges and help improve IT service management overall. Let’s examine how IT managers and directors can implement AI to improve their operations.

ITSM is...

By Akhil Sahai, 29 January 2019, 0 comments. Categories: Applications, Development, Employees, Productivity.

The self-service portal selfie: Up and running in a flash

Case study It’s only been six months since William Schrikker Group (WSG) started using its self-service portal, “Selfie.” After a tremendously successful start, WSG leaders want to expand the portal’s capabilities. The level of commitment within the organisation was great, and even before the self-service portal went live, several department leaders expressed their wish for their own portal.

WSG is a youth...

Enterprise mobility advances in 2019: BYOD, cybersecurity, and advanced tech

Enterprises today are growing increasingly dependent on the remote workforce, which brings mutual benefits to employer and employee—but also management challenges, security risks and productivity concerns.

As more businesses adopt and manage mobile technology to keep remote workers connected, telecom and IT managers will see major developments in four key areas of enterprise mobile management—bring your own device...

By Josh Garrett, 18 January 2019, 0 comments. Categories: Applications, BYOD, Enterprise Mobility, Productivity, Security.

How CEOs are applying digital reinvention to fuel growth

Now more than ever, CEOs and their leadership teams must counter the threat of digital disruption. Within the evolving global economy, debate and analysis about business technology adoption must result in purposeful action. Even the trailing organisations are prepared to learn something actionable from their trailblazer peers.

The following statistics and insights are excerpts from the IBM Institute for Business Value (IBV) Global...

By David H Deans, 16 January 2019, 0 comments. Categories: CIO, Data & Analytics, Employees, Productivity.

Operationalise innovation: How insurance CIOs can outsmart the disruptors

For a long time, big insurers held all the aces. Decades of brand history, the protective effect of stringent regulation and large balance sheets kept competition at bay. This is now rapidly changing. The new players on the block hold the cards of agility, innovation and freedom from the millstone of legacy technology. They can use AI, cloud and IoT technology to meet escalating customer demand for highly personalised, seamless mobile digital services.

By Garry Larner, 14 January 2019, 0 comments. Categories: CIO, Data & Analytics, Productivity, RMAD.

Enterprise IT infrastructure spend was strong in 2018 – with future outlook steady

Enterprise IT infrastructure had a more than solid year with spending jumping 13% in 2018, according to the latest note from Synergy Research.

Aggregate revenues for the last four quarters hit $125 billion, with data centre servers being both the most lucrative market and the highest growing, at almost 26% year over year.

As ever, the cloudy side of the house saw greater gains, with...

By James Bourne, 09 January 2019, 0 comments. Categories: CIO, Cloud , Productivity, Research.

Averting disaster: Get back to business faster with predictive analytics

Across the globe natural disasters are occurring at an alarming rate. In 2018 alone, we’ve witnessed the devastating effects of the Indonesian earthquake and tsunami, flooding and mudslides in Japan, flash floods in Jordan, Super Typhoon Mangkhut in the Pacific Ocean and numerous hurricanes that battered the Atlantic coast of the US – just to name just a few. While the impact of destructive weather on people’s lives takes priority, it...

By Steve Smith, 03 January 2019, 0 comments. Categories: Collaboration, Data & Analytics, Productivity.

Why Amazon is the almost perfect marketplace for the Fortune 100

Chief procurement officers (CPOs), key people who decide where and how to spend a company’s budget, have a front row seat to the unnerving trend of employees flocking to Amazon to buy what they need for work with little or no regard to policy. The allure is just too great compared to the alternative - corporate purchasing software with comparatively terrible UX.

While some company...

By Christian Lanng, 29 November 2018, 0 comments. Categories: CIO, Enterprise Mobility, Marketing, Productivity.

Research emphasises importance of getting company culture right – and keeping it going long-term

Here’s an example of how important the culture is to an organisation’s overall health: according to recruiter Robert Half, more than one in three workers would not accept a job at a poor company culture even if the other aspects were ‘perfect.’

The findings, which appear in the company’s new report, Organisational Culture: The Make-or-Break Factor in Hiring and Retention, also show that it is a...

By James Bourne, 28 November 2018, 0 comments. Categories: CIO, Employees, Productivity, Research.

RingCentral aims to ‘reimagine communications and collaboration’ with new unified mobile app

At its annual user conference, titled ‘ConnectCentral’, RingCentral – a US-based provider of cloud-based communications and collaboration solutions for businesses – announced the availability of the new RingCentral unified mobile app, which aims to be an entirely reimagined collaboration-centric experience for enterprise communications.

The RingCentral unified mobile app provides a modern...

By Enterprise CIO, 23 November 2018, 0 comments. Categories: Collaboration, Enterprise Mobility, Productivity.

Get to grips with DevSecOps – and address security flaws much more quickly

The number of vulnerable applications in an organisation’s ecosystem remains at a ‘staggeringly high’ level according to new research – but putting DevSecOps practices into action appear to have some benefits.

That’s according to a report from CA Veracode. The latest State of Software Security report – CA Technologies having acquired Veracode last year – gives a ‘promising’...

By James Bourne, 26 October 2018, 0 comments. Categories: Data & Analytics, Data Loss, Productivity, Security.

When the rubber meets the road: The sweet spot for innovation in digital transformation

Digital transformation is separating the winners from the losers. More than ever, innovation is critical. The biggest innovations today are happening where the rubber meets the road, where employees on the front lines are grappling with challenges. Given the right tools, these individuals have the potential to truly innovate by creating the solutions to these challenges that they alone intimately understand.

Innovation happens...

By Andrew LeCates, 25 October 2018, 1 comment. Categories: CIO, Collaboration, Employees, Enterprise Mobility, Productivity.

Three steps to create secure instant messaging within your organisation

Instant messaging (IM) applications are now a given in the modern enterprise. In fact, according to this article in Wired magazine, they are almost as old as the Internet itself!  It’s easy to see why instant messaging applications are popular - they are quick to use, less formal than email and allow for instantaneous communication.  Users can see immediately when their colleagues are online, share files quickly and...

By Jan van Vliet, 19 October 2018, 0 comments. Categories: Collaboration, Enterprise Mobility, Productivity, Security.

How to move the needle in enterprise machine learning: Take it to production level

Artificial intelligence (AI) is going to be an important transformational tool in the enterprise – that much is perfectly clear. Yet so far initiatives have been in silos, or individual contributions. What is going to be needed to take the next step?

A new research report from Algorithmia has focused on the ways companies of all sizes are exploring machine learning – and found that larger organisations have the advantage...

By James Bourne, 18 October 2018, 0 comments. Categories: Applications, Employees, Enterprise Mobility, Productivity.

AI and 5G ‘no longer concepts’ in the enterprise as future of work forecast revealed

Some good news around the state of enterprise, mobile and automation; almost nine in 10 companies polled by mobility provider MOBI said they were either undertaking or planning AI-driven initiatives, with three quarters of those seeing return on investment from it.

The study, which took responses from 100 US-based IT decision makers at companies with at least 5,000 employees, found that companies were generally confident...

By James Bourne, 16 October 2018, 0 comments. Categories: Applications, Enterprise Mobility, Productivity.

Enterprise disconnect with consumer-standard experiences continues apace, report argues

Another day, another research report which proves the enterprise still has plenty of work to do when it comes to digital initiatives.

The latest report, a study from WordPress hosting firm WP Engine, found enterprises were not putting their money where their mouth was in terms of investment despite growing mobile traffic, as well as potential concerns around app stores.

The research,...

By James Bourne, 12 October 2018, 0 comments. Categories: Applications, Employees, Enterprise Mobility, Productivity.