Operationalise innovation: How insurance CIOs can outsmart the disruptors
For a long time, big insurers held all the aces. Decades of brand history, the protective effect of stringent regulation and large balance sheets kept competition at bay. This is now rapidly changing. The new players on the block hold the cards of agility, innovation and freedom from the millstone of legacy technology. They can use AI, cloud and IoT technology to meet escalating customer demand for highly personalised, seamless mobile digital services.