Otter.ai launches enterprise-ready transcription and collaboration tool

Otter.ai, a provider of transcription and collaboration software, has launched an enterprise-ready solution of its product.

The product, known as Otter for Teams, includes a variety of new features, from account management to provisioning, reporting, and support for single sign-on. The solution also allows users to read conversations sent to them by their team members, submitted live in their account.

Otter was first introduced in 2018 and has been adopted widely, at a 100% growth rate every quarter according...

By Enterprise CIO, 20 March 2019, 0 comments. Categories: Applications, Collaboration, Enterprise Mobility.

Enterprises see great benefits in automation and RPA – but aren’t able to take advantage yet

The vast majority of enterprises see the benefits in deploying intelligent automation tools – but fewer than half have put their money where their mouth is, according to a new study.

Data from low-code development platform Appian, in its latest Future of Work survey, has found only 46% of organisations polled had deployed intelligent automation while 86% said integration would improve customer experience.

By James Bourne, 14 March 2019, 0 comments. Categories: Applications, Employees, Enterprise Mobility, Productivity.

Why 2019 will be the breakthrough year for AI-assisted application development

Artificial intelligence is no longer a technology for the future. In many ways AI is already shaping our everyday lives. From consumers interacting with virtual assistance chatbots online to predictive analytics helping hospitals anticipate and prepare for spikes in patient demand, AI is already making its mark.

No matter size or industry, a strong business case for incorporating AI exists for every single organisation....

By Nick Ford, 13 March 2019, 0 comments. Categories: Applications, App Platforms, Development, Enterprise Mobility.

How Tangoe has taken the acquisition of MOBI and is revamping its mobility roadmap

“I have to say I went through those seven steps of acquisition,” explains Chris Koeneman, now of Tangoe. “They were the enemy, this was who we fought every day, and to then go and be acquired by them… it was really at the last minute that we said yes to the equity partners behind Tangoe.”

Koeneman was senior vice president of worldwide sales at managed mobility services (MMS) provider MOBI,

By James Bourne, 12 March 2019, 0 comments. Categories: Applications, App Platforms, Enterprise Mobility, Productivity, UX.

10 ways AI and machine learning are revolutionising omnichannel

Disney, Oasis, REI, Starbucks, Virgin Atlantic, and others excel at delivering omnichannel experiences using AI and machine learning to fine-tune their selling and service strategies. 

AI and machine learning are enabling omnichannel strategies to scale by providing insights into the changing needs and preferences of customers, creating customer journeys that scale, delivering consistent experiences.

For any omnichannel strategy to succeed, each customer touchpoint needs to be orchestrated as part of an overarching customer...

By Louis Columbus, 12 March 2019, 0 comments. Categories: Applications, Employees, Marketing.

What ITIL 4 means for AI and automation in IT service management

Eight years in technology time is equivalent to decades, it seems, now that digital transformation is driving lightning-speed change. So, it was high time to release a new version of ITIL, which was last updated in 2011. There are a lot of questions about what the forthcoming publication, ITIL Foundation, ITIL 4 edition, has to say about the many changes that have taken place in IT service management (ITSM) since the last update. This includes delivery models like cloud and new approaches like DevOps.

IT...

By Dr. Akhil Sahai, 11 March 2019, 0 comments. Categories: Applications, Cloud , Collaboration, Employees.

Why 74% of data breaches start with privileged credential abuse

Centrify’s survey shows organisations are granting too much trust and privilege, opening themselves up to potential internal and externally-driven breaches initiated with compromised privileged access credentials.

Enterprises who are prioritising privileged credential security are creating a formidable competitive advantage over their peers, ensuring operations won’t be interrupted by a breach. However, there’s a widening gap between those businesses protected from a breach and the many who aren’t. In...

By Louis Columbus, 07 March 2019, 0 comments. Categories: Applications, Authentication, Security.

Why SIEM alone is not able to stop insider threats

Hackers come in many forms. They could be a single person acting alone or an organised group of individuals with nefarious intent. With so many possible origin points and numerous varieties of attacks it can be very difficult to prevent them all, let alone figure out where they are coming from and who is perpetrating them.

Owing to how complicated investigating and solving these incidents can be, sometimes it is easier to...

By Pablo Guilamo, 28 February 2019, 0 comments. Categories: Employees, Enterprise Mobility, IoT, Malware, Security.

Stratix joins Android Enterprise Recommended initiative

Managed mobile services (MMS) provider Stratix Corporation has joined the Android Enterprise Recommended program, which focuses on giving customers the confidence in deploying Android ensuring them that their enterprise mobility deployment is consistent and up-to-date.

As part of this initiative, validated managed service providers (MSP) partners are trained on the latest best practices from Google to help customers simplify their...

By Enterprise CIO, 21 February 2019, 0 comments. Categories: Android, Applications, Enterprise Mobility.

A guide to implementing artificial intelligence for the small to midsize business

Various cutting-edge technologies under the umbrella of artificial intelligence (AI) are receiving a lot of attention. As 2019 begins, there are many indicators that the AI boom will continue. New highs of computing power, paired with mind-boggling levels of data, will further accelerate the growth of AI and adoption in the business world. 

While the overall concept...

By Michael Renz, 20 February 2019, 0 comments. Categories: Applications, App Platforms, Productivity.

Why the missing link for enterprise digital transformation is Zero Trust Security

  • Enterprises will invest $2.4tn by 2020 in digital transformation technologies including cloud platforms, cognitive systems, IoT, mobile, robotics, and integration services according to the World Economic Forum
  • Digital transformation software and services revenue in the U.S. is predicted to reach $490bn in 2025, soaring from $190bn in 2019, attaining a Compound Annual Growth Rate (CAGR) of 14.49% according to 

By Louis Columbus, 19 February 2019, 0 comments. Categories: App Platforms, Data & Analytics, Security.

The cybersecurity angle: Why recent research and investment in quantum and IoT is key

Opinion Our Scientific Advisory Team recently compiled a database of nearly 1,200 cybersecurity projects from academic institutions across the globe. Based on this research, various trends were identified. Globally, projects with an IoT element have increased by 123% when comparing the periods January 2008 to June 2013 with July 2013 to December 2018. Around 14% of current projects are IoT-related. With the promise of quantum computing on the horizon, there...

By Tom Ilube, 19 February 2019, 0 comments. Categories: Applications, IoT, Research, Security.

Canadian government to invest in BlackBerry’s QNX platform for a driverless car future

BlackBerry is looking to develop the ‘next-generation automotive connectivity and safety solution’ in its native Canada – and has got the backing of the government to help it.

Those words were straight from the mouth – or rather, Twitter account – of BlackBerry CEO John Chen, who announced a commitment of $310 million CAD (£181.2m) to developing this platform, with $40m CAD coming from the...

By James Bourne, 18 February 2019, 0 comments. Categories: BlackBerry, Data & Analytics, IoT.

The five primary misconceptions of AI: Bias-free, self-learning, and more

Artificial intelligence (AI) and machine learning (ML) are becoming increasingly key to enterprise strategies and, in time, tech implementations. But if you want to get ahead, you have to avoid misconceptions about the technology and its uses.

According to Gartner, organisations need to be wary of bias and ethical issues, as well as avoid falling into the trap of thinking that AI and ML will only replace repetitive,...

By James Bourne, 14 February 2019, 0 comments. Categories: Applications, Productivity, Research.

How enterprise innovation is being stifled by lack of skills, support – and a fear of failure

Organisations want – or need – to innovate. Yet it’s not as simple as we’d all hope. According to a new report from IT services provider KCOM, multiple issues are leaving businesses scratching their heads when it comes to digital transformation.

The study, which polled 250 business leaders and C-suite decision makers, found a lack of support from senior stakeholders was the greatest inhibitor of change,...

By James Bourne, 12 February 2019, 0 comments. Categories: CIO, Employees, Productivity.

Disaster recovery best practice: Taking care of business with cloud PCs

IT leaders know the numbers: According to FEMA, 40 percent of businesses fail to recover from a disaster. That’s why disaster recovery (DR) planning is one of the top priorities for IT teams. When a business disruption happens, such as a natural disaster, what is the most effective and affordable way to jumpstart productivity once people are safe? The good news is that with cloud computing, a natural disaster doesn’t also have to be a financial...

By Brad Peterson, 12 February 2019, 0 comments. Categories: Cloud , Employees, Productivity.

A bird’s eye view of enterprise security: From reaction to prevention

The cybersecurity space has become incredibly convoluted - a simple organic search of “cybersecurity solutions” will generate approximately 28,500,000 results. The nature of cybersecurity makes it a constantly moving target, but the sheer number of tools and methods designed to combat the dizzying array of threats is enough to make any corporate leader’s head spin as they contemplate which technologies achieve what and which are worth the investment.

By Ted Ross, 11 February 2019, 0 comments. Categories: Employee Education, Employees, IoT, Malware, Security.