Surviving ‘digital Darwinism’ through automating digital transformation

As automation technology evolves, its capabilities to improve processes and efficiency - along with the expectations of it to deliver these things - increases ever higher.

But while automation is often thought of as the result of digital transformation, it is also a key tool in the effectiveness of delivering these business change projects in the first place.

As an enabling tool, automation goes hand-in-hand with digital transformation projects, bringing down costs, improving efficiency and optimising digital...

By Anthony Lamoureux, 29 October 2018, 0 comments. Categories: Opinion.

How Disney's ‘guestology’ theory for customer experience can improve IT support

It has been a few years now since Bruce Laval first coined the phrase ‘guestology’ for The Walt Disney corporation as a philosophy of how to maintain the ‘magic’ of the Walt Disney World resort.

A key factor of the theory is that what appears in front of the customer is always the finished product – all the characters and themes always in the right place and never seen in an area they should not be...

By Anthony Lamoureux, 17 August 2018, 0 comments. Categories: Authentication, Cloud , Employees.