Separating hype from reality: Exploring AI in IT service management

IT service teams are under continuous pressure to do more with less while also delivering superior customer service and reduced downtime. Complexity is also increasing by leaps and bounds. Artificial intelligence and machine learning offers many opportunities to address these challenges and help improve IT service management overall. Let’s examine how IT managers and directors can implement AI to improve their operations.

ITSM is...

By Akhil Sahai, 29 January 2019, 0 comments. Categories: Applications, Development, Employees, Productivity.