Putting the user first: Why goals, comms, and transparency are key for internal services

Internal services are the lifeblood of every organisation. Supporting departments, such as IT, human resources, and facility management, enable a slick working environment. Setting up an employee’s workstation, resolving a technical problem, or reserving a meeting room are all possible because of the provision of quality user service support.

These simple but vital functions are foundational to the...

Meet your new colleague, Alexa

Amazon has introduced its intelligent voice-activated personal assistant Alexa to workplaces.

'Alexa for Business' will help with office-y tasks such as establishing teleconference connections, and with adding data to enterprise-focused sales programmes.

Companies will be given the tools to manage a fleet of Alexa-enabled devices and admins will be able to enroll users, enable and disable skills, and connect Alexa to their conferencing equipment.


Opinion: Windows 8(.1) is the Enterprise OS

Research from IDC in February revealed that 35% of devices in-use by UK businesses runs Android, whilst 32% use Apple’s competing iOS platform. The results make it clear that businesses and their employees are indecisive about which platform they should use for their day-to-day operations.

Mobile, in particular, is a big opportunity which Microsoft has prepared for through utilising the company’s vast experience in the enterprise to know what businesses required. The...

Prepare your business (or CV?) for brand-new tech roles by 2017

Academics from Bath Spa University in the UK have fast-forward to the near future, and taken a look at new roles likely to become common among global businesses.


As we move ever closer to a completely technology reliant world, new jobs will require fulfilment; whilst many of the traditional vocations we know today will disappear.

To stay relevant and modern; businesses need to look ahead at advancements which can help their interests remain ahead of the...

Pirates, prepare to be boarded by US entertainment malware

In the constant battle between illegal file sharers (pirates) and the entertainment industry supplying the protected digital materials, the pirates have been staying one step ahead – although the industry may soon have a powerful new weapon in their arsenal.



New regulations being pushed by the “Commission on the Theft of American Intellectual Property” could mean the industry could lawfully distribute malware to illegal file...

Is 2013 going to be the year of biometric security?

Nearly every day features news of high-profile hacks; clearly the “old school” password just doesn’t cut it anymore. PayPal’s chief information security officer Michael Barrett certainly agrees.

As we rely more and more on cloud services to easily store and retrieve our data online, we also make ourselves more and more accessible to data theft and manipulation.

At the Interop IT conference in Las Vegas, Barrett took the keynote stage and told the...

Samsung and BlackBerry are secure enough for Pentagon – but not Apple?

In a strange turn of events, the Pentagon has authorised BlackBerry (whose security was possibly questioned by the UK government) and Android-based manufacturer Samsung’s devices for use in the Department of Defense; but left Apple’s iPhone in question.

General consensus pits Android as being the most insecure mobile OS with many high-profile cases of Malware whilst rival iOS is usually seen as being more secure as a result of Apple’s tighter platform...

Microsoft Surface Pro “just isn’t there” says IDC analyst – are smaller models on the way?

Microsoft’s Surface Pro tablet has had a rocky start, with the International Data Center (IDC) pegging Q1 2013 estimates at just 900,000 (compare to Apple iPad’s 19.5 million!), causing IDC analyst Tom Mainelli to slam it with: “It’s just not there yet.”

Mainelli goes on to explain how battery life is a huge issue stating it will be compared to the iPad which runs for eight to 10 hours, up to the Surface which lasts for four.

His exact quote was:...

Farewell privacy – CISPA is back

Later this week, a bill by the name of ‘CISPA’ (Cyber Intelligence Sharing and Protection Act) is being brought back from the grave after getting unceremoniously ditched last year. The bill is being “reworked” before voting at a closed hearing by The House Intelligence Committee on Wednesday.

The basis of the bill loosens restrictions which prevent organisations sharing your data amongst security investigators – to help fight the rise of cyber attacks,...